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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,214 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,214 Reviews of Norm Reeves Ford Superstore

September 20, 2022

My advisor Rafael was amazing , he was about and beyond, they were so efficient and fast More

by Chuchomanolo79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 21, 2022 -

Norm Reeves Ford Superstore responded

We're so glad to know that our team continues to go above and beyond to provide an amazing experience. Thanks for choosing Norm Reeves Ford!

September 19, 2022

Came in because my car was having some trouble, I paid nothing out of pocket because it was a recall on the car. They took in my car as an emergency and had fixed by the following day! Thank you More

by saraconnie94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudolph wilson
Sep 19, 2022 -

Norm Reeves Ford Superstore responded

You're very welcome! We're happy we could be of service and provide a pleasant experience. Have a wonderful day!

September 16, 2022

Address the problem and resolved quickly. Also kept updates coming via text. Yolanda did a wonderful job More

by Hartingesq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Prado
Sep 19, 2022 -

Norm Reeves Ford Superstore responded

We're glad to know that our amazing team continues to deliver efficient, top-notch service to our valued customers. Thanks for stopping by!

September 16, 2022

Customer service was terrible. I called to set an appointment to have a recall item fixed. The CSR told me that the service department would need to check the vehicle fist than ord More

by Alknudsen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Yolanda
Sep 19, 2022 -

Norm Reeves Ford Superstore responded

Thank you for leaving us a review. It seems that we really dropped the ball and we apologize. We have a new service manager that just started to help address issues like this. Please give us another chance in the future and we would love the opportunity to speak with you about your experience. If you're willing, please reach out to Juan Prado at 562-405-3550. Thank you again for reaching out.

September 15, 2022

Kia and Joe made this experience quick and easy, helped me a couple day prior to my scheduled appointment. They engaged and interacted with me which me feel comfortable and excited about my purchase. I app More

by naranjogenesis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kia, Joe
Sep 16, 2022 -

Norm Reeves Ford Superstore responded

We're happy you found our staff to be so supportive during your experience here at Norm Reeves Ford. We are always more than happy to assist you if anything else comes up. Take care and enjoy your new ride!

September 13, 2022

Whom concerns about bad Services about Mike Mosley & Juan Prado Took my 2021 Mach E 4X that is taking a long time to charge Juan Prado put it to charge on the dealership my car had 44; percent took to c More

by Palomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Prado
Sep 15, 2022 -

Norm Reeves Ford Superstore responded

Hello. It is concerning to read this feedback, and we would like the opportunity to address your concerns as soon as possible. If you’re willing, please reach out to our Service Director, Juan Prado, at 562-405-3550. Thank you.

September 13, 2022

Francisco and Raphael are hero’s at this location. The Service manager also this team is a dream team! They always keep their word and there attention to detail is unparalleled. As long as they are at More

by Celeste
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 14, 2022 -

Norm Reeves Ford Superstore responded

Thank you for the fantastic 5-star review, Celeste! We're glad your Norm Reeves Ford experience was a positive one. See you next time!

September 11, 2022

Raphael at the Cerritos Norm Reeves Ford dealership I found to be very honest and helpful I got my car in for my oil change and no surprises when I picked it up. He went over the information on my paperw More

by Heysexy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Sep 12, 2022 -

Norm Reeves Ford Superstore responded

We love hearing from our customers about their car-buying experience! Thank you so much for sharing, and we'll see you next time!

September 10, 2022

Norm Reeves was great, but the team was even better! From start to finish Kevin and Christian made the process seamless and enjoyable, and by the end I walked out with the exact car I was looking for. I More

by SamIto
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Cristian , Manny Mendez
Sep 12, 2022 -

Norm Reeves Ford Superstore responded

We're so excited to hear that you had a pleasant experience at Norm Reeves Ford from start to finish. Congrats on your purchase and enjoy!

September 10, 2022

This was the best experience I’ve ever had at a dealership. George and Dave were rockstars. Can’t thank them enough. I would recommend everyone to go here More

by mikey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Contakos
Sep 12, 2022 -

Norm Reeves Ford Superstore responded

It's amazing to hear that you had a wonderful car-buying experience with our team, Mikey. Thanks so much for stopping by, and we hope you have a blast with your new ride!

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