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Norm Reeves Ford Superstore

Cerritos, CA

4.7
2,232 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,232 Reviews of Norm Reeves Ford Superstore

February 22, 2023

I took my car in for a oil change and car check. Rafael Gonzales Moran was my ford service advisor. Rafael is courteous, professional, and attentive. He is very helpful and he took care of ever More

by Cristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales Moran
Report | Print
Feb 23, 2023 -

Norm Reeves Ford Superstore responded

Cristina, thank you for sharing your positive feedback for Rafael! We appreciate you taking the time to give our team 5 stars and hope to see you again in the future.

February 10, 2023

Be prepared to be there a long time. Their sales process is horribly slow even when you have an appointment. It took 2 1/2 hours to buy out my lease when they knew I was coming for that More

by Jim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean, Adam, Kia
Report | Print
Feb 17, 2023 -

Norm Reeves Ford Superstore responded

Jim, we're sorry to hear that the service you received did not meet your expectations. If you would like to discuss this matter please reach out to our General Sales Manager at 562-405-3550.

January 31, 2023

Great online appointment site. Truck serviced as promised and all work completed as requested. Service agent, Rudolph very helpful and friendly. More

by malfr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudolph
Report | Print
Feb 03, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your 5-star rating and kind feedback for Rudolph and our service team. We hope to work with you again in the future!

January 24, 2023

I went in thinking I needed brakes front and back. I appreciate the service advisor Tony ,honesty on my car service needs. More

by reneedgreen
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
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Jan 25, 2023 -

Norm Reeves Ford Superstore responded

Renee, thank you for sharing your experience with Tony in our service department. We're glad you had a positive experience and hope to work with you again in the future!

January 20, 2023

Excellent service, Francisco was very informative and provided feedback to all my questions. Very pleased More

by Irma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Jan 24, 2023 -

Norm Reeves Ford Superstore responded

Irma, thank you for sharing your experience with our team! We're glad to hear that we met your expectations and hope to see you again in the future!

January 15, 2023

Friendly, Aprreciate ride to work no long wait, Txt messages and calls for follow up status, Car wash More

by Pearlie2th
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raphael in Service Dept, Rafael Gonzales
Report | Print
Jan 17, 2023 -

Norm Reeves Ford Superstore responded

Thank you for sharing your experience with our team and giving us a 5-star rating. We truly appreciate it!

January 05, 2023

It was a smooth transition without the hassle dealing at Norm Reeves Ford dealership. Many nice people working there willing to help. More

by FordMav
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Daniels
Report | Print
Jan 06, 2023 -

Norm Reeves Ford Superstore responded

Thank you for your kind words and 5-star rating! If you need anything else or have any questions just let us know!

December 28, 2022

Love doing business with Cerritos Ford. Been a customer for over 10+ years & always have a great experience. Thank you Tony Ibarra for being a great service advisor. More

by Kirstin.kiyuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Velazquez, Juan Prado, Armando Alcaraz, Artie Amaya, John Kang, Manny Mendez, Fabby Guerra, Tony Ybarra, Ron Gissinger
Report | Print
Dec 29, 2022 -

Norm Reeves Ford Superstore responded

Kirstin, thank you so much for your kind review and for being a loyal customer for over 10 years! We truly appreciate you and look forward to your next visit to our dealership. If you need anything don't hesitate to reach out!

December 27, 2022

Service was great! All concerns with my car were taken care of. Rudy was really helpful! Thank you! More

by Drew
Recommend Dealer
Yes
Employees Worked With
Rudolph wilson
Report | Print
Dec 28, 2022 -

Norm Reeves Ford Superstore responded

Drew, we're so happy to hear Rudy was helpful and made your visit to our dealership a pleasant one. Reach out if you need anything else!

December 16, 2022

Excellent service and quality care. The service team at Norm Reeves Ford is a great team. More

by Tian
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Report | Print
Dec 19, 2022 -

Norm Reeves Ford Superstore responded

Tian, thank you so much for your great review and rating of our Service team. If you need anything we're just a phone call away!

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