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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,212 Reviews
Call Service Center (310) 536-4000

2,212 Reviews of Nissan of South Bay - Service Center

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December 10, 2024

From start to finish, I had a great experience from reception when I called in to when I pulled in the parking lot. To having the service completed. Great service. Great job. More

by LMCCALL2901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 10, 2024

Service was fine but when I asked for a ride/shuttle ride, I was told no rides for oil change customers. Oil change took longer than expected at around at least two hours More

by ISLASSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Thank you for taking the time to share your experience. While we understand that 2hrs may seem long for an oil change, we also perform a complimentary multi-point inspection, battery test, and car wash. We truly regret we were unable to accommodate you with an Uber ride as our store does not have a shuttle service. Our policy typically does not include transportation services for standard maintenance appointments. Your feedback is invaluable in helping us improve our services, and we hope to serve you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 09, 2024

Lousy communication and customer service. Extremely frustrated! Headed to another dealership to resolve my issue! More

by LANA J
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Unfortunately, we were unable to identify you in our database based on your review username. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 536-4000 x2225 or email at ereyes@ntnissan.com when you have a chance. Thank you, and we look forward to hearing from you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 08, 2024

It's my first time having to get service at a different dealership. It's a lot closer and they offered some discounts, so the service was great. More

by Neocave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Nissan of Torrance responded

Hello, reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 07, 2024

Jimmy is really nice I’ll recommend Nissan of Torrance Family and friends Great service More

by Dealer Rater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

I bought my car here and always return here to get my car serviced. In my experience, the sales technicians have been fair and take the time to explain the services to me. More

by DRJ0477
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2024 -

Nissan of Torrance responded

Hello, your satisfaction is our top priority. We are happy to hear you had such a positive experience with our team! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

Capri was very helpful keeping me informed on what was going on with the service, the tech did a great job and fast also the car washer was perfect More

by ALDENMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Nissan of Torrance responded

Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

Horrible Service! I would not recommend to anyone to come to Torrance Nissan! I’ll take my car elsewhere because of the bad service! More

by RAYMONDSABLAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Camacho
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frankie Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2024 -

Nissan of Torrance responded

Hello Raymond, we tried looking you up in our database and based on your username, we can't find a match. We would like to have a better understanding about your experience. Please reach out to us at (310) 536-4000 at your earliest convenience and we will do our best to resolve this with you. Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

The service is excellent, and my advisor, Marcel, is very knowledgeable and attentive.. Thank you More

by JARIQUOLUMARQUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

December 06, 2024

Good service and the people working in there are excellent thanks good job thank you More

by Jaime Laurent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2024 -

Nissan of Torrance responded

Hello Jaime, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. If you're ever in need of more help, please let us know. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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