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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,398 Reviews
Call Service Center (310) 536-4000

2,398 Reviews of Nissan of South Bay - Service Center

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April 13, 2025

Capri was very knowledgeable and was able to answer my questions with ease. She explained the whole process to me and went out of her way to make sure that me having brought my car in wouldn’t affect the More

by SAMAMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Nissan of Torrance responded

Hello, we are very happy to have provided you with such a positive experience! It is experiences like yours that really keep us motivated! We are happy to pass along your comments to the team here at Nissan of Torrance! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 13, 2025

Marcell is an excellent customer service representative. Kept me updated on progress and answered all of my questions More

by Mazda25
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Marcell. Your satisfaction is our top priority. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

Torrance nissan service department is the best they do a great job on your car job well done .My service advisor Chris is the Best More

by RENEETYRELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Nissan of Torrance responded

Hello Renee, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! We truly appreciate your business and support. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

I have been here quite a few times on multiple vehicles over the years. No complaints, except this time, I noticed a slight scratch and dent (about 1.5 ft long) on the left rear door after arriving at home More

by MATTTING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2025 -

Nissan of Torrance responded

Hello Mr. Matt Ting, we read and understood your concerns therefore we pulled the walk-around pictures and noticed quite a few scratches on your vehicle; however, the side you are concerned about not only had scratches, but it also has a large dent. I sent you an email with the picture for reference. We are truly disappointed to have received a negative review due to the scratch you noticed upon arriving home, but based on our pictures those scratches were already there. Negative reviews not only affect the reputation of our dealership, but they also affect the employee listed in this case Richard. We ask that you please edit your review and star rating based on the experience Richard Burns provided as the damage to your vehicle was already there. We thank you in advance for your help and support in making this right. If you should have further questions or concerns, please respond to the email I sent you or call us at 310-536-4000. Thank you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

Excellent customer service & they were able to provide me with a rental car while my car was being serviced ! More

by WANDASTINE_CRAWFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Nissan of Torrance responded

Hello Wandastine, thank you for sharing your positive experience with our team at Nissan of Torrance! We are happy to hear that we were able to accommodate you with a rental while your vehicle was in our shop. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

Being greeted at service could improve Correct paperwork given after payment, Not Another customers alignment More

by clmurphy17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Nissan of Torrance responded

Thank you for your sincere feedback. We will address these concerns with our team to ensure they are double checking their work. Thank you again for leaving us this response as it allows us the opportunity to improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 11, 2025

Clean, sharp, true. From the moment I pull up to the moment I 'drive away' I know I chose right. More

by morose2032
Recommend Dealer
Yes
Employees Worked With
Chris
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Apr 14, 2025 -

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Quick and courteous service Helpful workers, clean facilities, prompt service, and friendly staff Reliable service More

by Chris
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Apr 11, 2025 -

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Quick and courteous service Helpful workers, clean facilities, prompt service, and friendly staff Reliable service More

by Chris
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Apr 11, 2025 -

Nissan of Torrance responded

Hi Chris, thank you so much for your positive comments about Nissan of Torrance! Your kind words mean so much to our team. Kind Regards, Elizabeth Reyes Customer Relations Manager

April 10, 2025

Excellent service and really helpful and informative on what I need for my truck Was done fast More

by JC_01284
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Apr 11, 2025 -

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

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