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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,152 Reviews

2,152 Reviews of Nissan of South Bay - Service Center

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November 13, 2024

Didn't receive a receipt of work done on vehicle during my last visit which is very unprofessional even with computers down. One should be generated after and emailed or mail out to consumers. More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Nissan of Torrance responded

Hello, we sincerely apologize for the inconvenience you experienced regarding the receipt for your most recent service visit. We understand that receiving a receipt is a very important part of any transaction, and we regret that our system issues impacted your experience. Our system being down was unforeseen, our team would be happy to send you a copy of your repair order. Unfortunately, your username is "none23" therefore would need your full name to be able to further assist you with your request. Please email me directly at ereyes@ntnissan.com, with your full name, phone number and on the subject line please write "requesting copy of my recent RO" I will be happy to scan it over. We take professionalism very seriously and strive to provide excellent service at all times. We value your feedback and business. Thank you once again for your understanding. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 12, 2024

Overall the experience was good. Richard is very knowledgeable and was able to assist me with any questions I had. More

by MELIHDZ0514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Nissan of Torrance responded

Hello, thanks for taking the time to leave a review. We are happy to hear that your overall experience was good, and that Richard was knowledgeable and was able to answer all of your questions. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 12, 2024

Richard was fantastic! He explained all parts of the process clearly and answered all of my questions thoroughly. It was also great to get my car washed after service, real More

by JARYN.VALDRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Nissan of Torrance responded

Hi Jaryn, thank you for taking the time to leave a review for us at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 12, 2024

Excellent professional. ,very reliable , good prices, , ,excellent service and advisors, very convenient location and hours. More

by LUISREYES493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Nissan of Torrance responded

Hello Luis! We appreciate your positive review about your recent experience with us. We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 11, 2024

I’m on my 6th Nissan and have taken most of them here for service. I always expected to pay more, but felt the recommendations were legitimate and fair. I went in just for an oil change. They recommended tra More

by EVDAVALOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Nissan of Torrance responded

Hello Evelyn, we are truly disappointed to hear about your recent experience as our top priority is to ensure excellent customer service. Given the mileage of your vehicle, our team makes recommendations to ensue optimal performance and longevity of your vehicle. We understand that being quoted $1000 can be unsettling; however, it is our responsibility to make the necessary recommendations to keep your vehicle running in tip top shape. If you feel that you were provided the wrong quote as you mentioned a CVT engine, we would be happy to revise it, if there was any mistake on our end, we are happy to correct it. We also understand your frustration as you stated that you had to wait an additional half hour for your vehicle to be brought out. Our goal is to provide timely service to all of our customers, and we regret that there was a delay when delivering your vehicle. If you wish to further discuss, please dont hesitate to contact us. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 11, 2024

Great service. All concerns were attended and resolved. Service delivery was quick and vehicle repairs done clean. More

by JOSEPITONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Nissan of Torrance responded

Hello Jose, thank you for sharing your positive experience! We truly appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 10, 2024

I scheduled my appointment the day prior and everything went as planned, Jimmy (my service representative for the day) kept me updated on everything that was going on. He was generous enough to show me a v More

by Demetrius Gaines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlee
Nov 12, 2024 -

Nissan of Torrance responded

Hello Demetrius, thank you for sharing your excellent experience with us. Our team is happy to have been able to accommodate you with the appointment that best worked for you. We understand the importance of communication but also how great it is to be able to provide our customers with a visual of the recommendations being made. Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

November 08, 2024

I was impressed with how smooth the process was from getting information, to booking an appointment, to getting the service done. The day of the appointment was better than expected. Thank you to Chris More

by StephMB
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The man who greeted me in the parking lot and returned my keys
Nov 09, 2024 -

Nissan of Torrance responded

Hi Steph! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! We truly appreciate your feedback, thank you! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 07, 2024

My service advisor Capri, was extremely knowledgable about my vehicle as she explained what was still covered under the manufacturer warranty. I was able to get the necessary repairs done for my Nissan More

by CPUIG55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Nissan of Torrance responded

Hello, we're so glad that we were able to go above and beyond your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

November 03, 2024

I am please with the service I received from Nissan of Torrance. This time I was kept informed with the status of my car. Awesome service! More

by WATLNSONDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager