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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,577 Reviews
Call Service Center (310) 536-4000

2,577 Reviews of Nissan of South Bay - Service Center

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July 23, 2025

David was very helpful in resolving my concerns. He followed up immediately and looked for ways to make the customer happy. More

by Mazda25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Nissan of Torrance responded

Hello, we are so pleased you enjoyed your visit to Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 22, 2025

Gracias por el servicio Excelente trato y rapidez en el servicio Precio adecuado Instalaciones limpias y ordenadas More

by DANCA.CR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Nissan of Torrance responded

Hola, muchas gracias por sus comentarios sobre su reciente experiencia de servicio. Nos vemos para su proxima visita. Saludos Cordiales, Elizabeth Reyes Gerente de Relaciones al Cliente

July 22, 2025

Always get great service from Richard whenever my car is in for a service. Always friendly and super helpful. More

by Duncan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Nissan of Torrance responded

Hi Duncan, thank you so much for your positive comments about Nissan of Torrance! We are happy you found our staff to be so supportive during your service experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 22, 2025

Service was great , very good job. The only think I had ti wait 3 hours. More

by SAMISSAGE11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to leave a review for us at Nissan of Torrance. We hope to be of service to you again in the future. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 21, 2025

I kept having to call for updates without any real timeframe provided which is never ideal when you need your car More

by KVUOSO
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Capri Blas
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Nissan of Torrance responded

Hi Kvuoso, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Please don't hesitate to reach out to us if you wish to further discuss. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 21, 2025

I received prompt and professional assistance from Richard, who clearly explained the necessary steps for my upcoming trip and outlined recommended services. After my car was serviced, Nissan followed More

by Jerry Suson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 23, 2025 -

Nissan of Torrance responded

Hello Jerry, we're glad to hear we delivered such a great experience. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2025

Nice and clean inside the dealership. The best was Richard’s service! He was polite, welcoming, knowledgeable and professional. Thank you! More

by MARIAELENA4GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Nissan of Torrance responded

Hello Mariaelena, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2025

Great service as always. Really appreciate the video recommendations so I could see the areas of concerns. More

by ITSJONATHANONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Nissan of Torrance responded

Hello Jonathan, we're so glad that we were able to go above and beyond your expectations! The videos are a great way to see a visual of the recommended work. We hope to see you soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 20, 2025

This dealership has no ear to what the customer wants to say! Poor customer service from this company! I am the one that identified tires rotation wasn’t done! More

by TSUGUOOKAMOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Figueredo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 22, 2025 -

Nissan of Torrance responded

Hello Tsuguo, we apologize for the issue with the rotation not being completed. I did try calling and emailing you after this incident; however, did not hear back from you. Your Advisor Chris did address this to us immediately as he was not aware that the rotation wasn't completed as noted on the RO. This issue has been a topic of discussion with our technicians as an oversight such as this one is preventable and should have been clearly noted on the Repair Order for your Advisor to see. We are glad that your advisor was able to assist you as soon as you did bring this to his attention. We would be happy to complete the rotation free of charge to you. If you wish to further discuss, please email me directly at ereyes@figauto.com. We hope to hear from you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 19, 2025

Jimmy goes the extra mile! He would text me days after I got my truck out from service! When my truck needed a special order part he would order it and text me when the part a More

by GILBERTOROCHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2025 -

Nissan of Torrance responded

Hello Gilberto, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for sharing your positive experience and we look forward to your next visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

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