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Nissan of Torrance

Torrance, CA

4.4
2,315 Reviews
Welcome to Nissan of Torrance, serving the Torrance area with a wide selection of new Nissan vehicles and quality pre-owned cars, trucks, and SUVs. We welcome the opportunity to serve you, and our goal is to put you behind the wheel of the Nissan that is right for you. Please feel free to browse our new and used inventory, research financing options, or request a quick quote on a vehicle. You can even schedule service or order parts for your vehicle. If there's anything we can help you with, please send us an email or call us at (424) 269-6255. We look forward to serving you!
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20550 Hawthorne Blvd

Torrance, CA

90503

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Showing 2,315 reviews

August 06, 2024

Good service provided. Needs met. Customer relations could be improved. Concern for clients seems important. More

by Jiwani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Aug 10, 2024 -

Nissan of Torrance responded

Hello , thank you for taking the time to leave us feedback about your experience with us. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 06, 2024

The young man that helped me was very professional. Really appreciate it look forward to my next visit More

by Carl collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell saavedra, Christian Herrera
Aug 10, 2024 -

Nissan of Torrance responded

Hello Carl, your satisfaction is our top priority, and we are glad to hear that you enjoyed your visit to our service department. Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2024

experience was great! Employees are attentive and makes you feel welcomed! Chris in service dept is great! More

by IANSEGURA1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2024 -

Nissan of Torrance responded

Hi Ian! We're so happy we were able to help you out! We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 03, 2024

Took 3 hours for an oil change. When I asked about it saying it had been 2.5 hrs the salesman told me that he could tell time. Not the annwer I expected. The same salesman originall More

by MAHERN7878
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Arrogant
Aug 10, 2024 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. Thank you again for taking the time to let us know how we can improve. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2024

Solved a number of issues with both our cars and went above and beyond . Transparent process More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Nissan of Torrance responded

Hello John, thank you so much for your high rating! We are so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out to us if there's anything more we can do! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 01, 2024

Everyone was very helpful and went above and beyond to get us the help we needed. More

by IANSEGURA1981
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Duarte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Herrera, Sang Lee
Aug 04, 2024 -

Nissan of Torrance responded

Hello Ian, we're so glad that we were able to go above and beyond your expectations! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Excellent customer service, they always go above and beyond for me. I will continue to do business with this dealer as long as I own my Nissan. Highly recommend! More

by Lizzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Aug 04, 2024 -

Nissan of Torrance responded

Hello Lizzy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We sincerely thank you for the positive review and look forward to seeing you again soon! Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Some of the service advisors are not courteous. They pick and choose who to help instead of who is next in line. More

by JDMARTI120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lily Bandea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, in service bay, was very helpful, Manny Villegas
Aug 04, 2024 -

Nissan of Torrance responded

Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 31, 2024

Excellent customer service and answered all my questions. Looking forward till the next service is due. More

by HONORABLELUSTER841
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Nissan of Torrance responded

Hello, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

July 06, 2024

My process was a little to long, close to 7 hrs? I wasnt offered any lunch? Only that they have a venting machine? Also I wasnt told about any dents, scratches on the car? I did find a few?? Al More

by TONIGILLESPIE92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Duarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Herrera
Jul 09, 2024 -

Nissan of Torrance responded

Hello Toni, thank you for your feedback as it allows us the opportunity to improve. I did speak with Mr. Duarte regarding your concerns, and he states he did contact you and offered to have you come in to go over your contract and vehicle features; however, at the time you told him you'd call him back to schedule an appointment and never heard back from you. Our team is happy to help, please give us a call at your earliest convenience to have you scheduled in. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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