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Nissan of New Rochelle

New Rochelle, NY

4.5
317 Reviews

2533 Palmer Ave

New Rochelle, NY

10801

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317 Reviews of Nissan of New Rochelle

October 26, 2022

Yogi and Kiarah were great and we are looking to come back for the vehicle. More

by Susan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiarah Souffront and Yovadys Perez
Oct 31, 2022 -

Nissan of New Rochelle responded

Hi Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of New Rochelle! If you're ever in need of more help, please let us know!

September 07, 2022

Deceptive pricing practices. Avoiding to mention $1500 in reconditioning fees, $500 in sales commission fees & $1000 of other ridiculous fees online or over the phone. All in ord More

by marvinsgonzalez4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Youssef, Adolfo Rodriguez, Simoleon Carcashian
Sep 10, 2022 -

Nissan of New Rochelle responded

Hi, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (914) 576-7600.

April 09, 2022

Nissan of New Rochelle helped me figure out what I needed and help me stay within my budget. Go see Donell he is the most professional, polite and honest sales person there is. An awesome moral supporter as More

by simonetteadams
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Errol, Wayne Inniss, Donell VanCleave, Joe Youssef
Apr 10, 2022 -

simonetteadams responded

My overall experience with Nissan of New Rochelle was exceptional. I’ll highly recommend them to any and everyone.

Apr 11, 2022 -

Nissan of New Rochelle responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of New Rochelle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 24, 2022

Donell was a great help. He got me at numbers better than anywhere else around and made it easy for me through these rough times. I would advise if you want honesty, efficien More

by stephenward59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yovadys Perez, Wayne Inniss, Donell VanCleave, Joe Youssef
Mar 26, 2022 -

Nissan of New Rochelle responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of New Rochelle. If you have any further questions, please give us a call. We're always happy to help!

February 09, 2022

The service department is a joke Lamar and mike lack any real knowledge about nissan warranties they was attempting to charge me for something covered under warranty. Lamar has very poor communication skill More

by Jonnejj31
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Lamar and mike
Feb 11, 2022 -

Nissan of New Rochelle responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (914) 576-7600. We look forward to hearing from you.

Feb 12, 2022 -

Jonnejj31 responded

Mike and Lamar reached out to me we spoke he cleared up our misunderstanding they took care of the issue I’m satisfied with the work as well as the customer service of the dealership . Great dealership I’m glad we got the issues cleared up I’ve been a customer for over 11 happy to know I didn’t have to take my business elsewhere

February 03, 2022

Errol Reid was great. Very knowledgeable willing to help you. He goes above and beyond if you come to this dealership come to errol he will take good care of you. More

by Jovannwhite
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Errol Reid
Feb 05, 2022 -

Nissan of New Rochelle responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan Of New Rochelle. Thank you so much for your feedback! We hope you have a great day!

October 25, 2021

I was directed to this location by kelly blue book to sell my car. I contacted them and waited for a call, email, smoke signal, morse code, anything to no avail. When I reached and called, I was sent to More

by Kay
Customer Service
Recommend Dealer
No
Employees Worked With
Penelope
October 08, 2021

Easiest and quickest car purchase of my life. We were treated very well by every employee we spoke to. They made us feel like the most important customer of the day. Donell is amazing and I highly reco More

by Kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Female sales manager 5 stars. Don in service 5 stars., Wayne Inniss, Donell VanCleave, Fin Carcashian
Oct 09, 2021 -

Nissan of New Rochelle responded

Hello Kim! Thank you for the positive feedback and the time you took to complete this quick survey. Be on the lookout for the “official” Nissan survey to arrive in your inbox in the next 10-12 days. We hope that we have provided you with exceptional service! If there is anything you would like to share with me about your visit, or if I can be of any further service to you, please feel free to reach out to me. I know that you have a lot of choices and I am glad that you chose Nissan of New Rochelle. We are thrilled to have you as part of our family. Sincerely, Wayne Inniss General Manager Nissan of New Rochelle Winniss@nissannr.com

July 07, 2021

If I could give fewer stars, I would. Happily.This is If I could give fewer stars, I would. Happily. This is literally one of the worst places I have ever been to in an attempt to conduct actual busin More

by uncledinosbasement
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donell VanCleave
Jul 09, 2021 -

Nissan of New Rochelle responded

Hi, we're disappointed to hear of the negative experience you had at our location. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (914) 576-7600 so we can work towards a resolution. Thank you

Jul 09, 2021 -

uncledinosbasement responded

No thanks, already got a much better deal on a much better car from a much better dealership. The time to try to work towards a resolution would’ve been when your shady employees refused to return my calls and messages. Best of luck to you! I’m sure you guys will be just fine. There’s a sucker born every minute

Jul 14, 2021 -

Nissan of New Rochelle responded

Hello my name is Wayne Inniss and I'm the general manager at Nissan of New Rochelle. I would really love to have the opportunity to speak with you about your visit. I know you have already purchased your new car but I would still like to talk to you about your visit. Please call me at (914)-576-7600 or email me at winniss@nissannr.com. I look forward to speaking with you soon. Wayne Inniss General Manager Nissan of New Rochelle winniss@nissannr.com (914) 576-7600 ext.1023

May 27, 2021

Had a very professional and straightforward experience with Sales Rep. Peterson M. and Manager Joseph Youseff. My sit-down with Mohammed in the Finance Department was clear and direct as well. Peterson, J More

by NickD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peterson M. (Sales); Mohammed (Finance), Wayne Inniss, Joe Youssef
May 31, 2021 -

Nissan of New Rochelle responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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