Nissan of New Rochelle

After completing a quote through autotrader for my used truck that I wanted to trade in I was promptly emailed back by junior and upon arrival at Nissan In New Rochelle, (I travelled from Stamford) I was m truck that I wanted to trade in I was promptly emailed back by junior and upon arrival at Nissan In New Rochelle, (I travelled from Stamford) I was met by Junior and immediately began to look for a used Murano that we were looking for. After test driving and looking through a few different ones, we found a car we loved and completed a trade in with no hassles and no issues. Car was clean and and detailed upon receipt and a part that was needed was ordered and will be taken of this week. Customer service was not only professional but very polite and caring. I would recommend this dealer and have already done so to friends and family. Prices cannot and won't be beat and after dealing with my old dealer Toyota of Stamford I will never go anywhere but back here. Great Job. Greg More

This past weekend, my wife went to Premium Nissan as she was looking for a vehicle. She decided to lease a 2011 Nissan Altima from your dealership, and the service and deal was so exceptional that my fathe was looking for a vehicle. She decided to lease a 2011 Nissan Altima from your dealership, and the service and deal was so exceptional that my father-in-law decided to come and look at vehicles as well. He also leased a 2011 Nissan Altima. I wanted to take this opportunity to sincerely thank everyone at the Dealership for helping them to drive away in two beautiful vehicles. They were greeted and treated with respect, and a great deal of time was spent with them in order to help both my wife and father-in-law decide which vehicle was best suited for their driving needs. I could not be more satisfied with the customer service and support they received. Junior was an incredible salesperson who went above and beyond to ensure that all of their needs were met. He made the entire experience pleasant and simple. When they went to meet with Shay, finalizing the lease was hassle-free, quick and the papers represented the initial offer they were made. Once again, thank you for everything you did for my family. I could not be more pleased with the outcome. It is a rare experience that people leave a car dealership with no complaints. We will be customers of your dealership for many years to come and will recommend many other customers without any hesitation. More

Purchased used 2007 Murano site unseen, (I know stupid on Purchased used 2007 Murano site unseen, (I know stupid on my part) on a recommendation from Andrew Goldberg telling me that the car was in immaculate Purchased used 2007 Murano site unseen, (I know stupid on my part) on a recommendation from Andrew Goldberg telling me that the car was in immaculate condition. Apparently our views of immaculate are very different from the dealers, the car had a long scratch down to the body and a dent by the gas cap. I live in a seaside community, so the salt air and the rust factor are high. I was assured that this was mint condition, with no disclosure of the damage. Rust is not a problem he told me. How odd. The interior was not detailed, it was simply vacuumed and not well as I found a piece of licorice. How odd. The center console was scratched and dented, apparently again, this is considered mint. Now let’s get to the keys. One key had a button missing, but oh, it still works, again, apparently this is considered mint. I did in the end get a $150.00 Credit, how big of them. My advice, buyer beware, try to get in touch with the manager for sales, he seemed nice. More

Bought a used vehicle for a great price and had a problem which I later substantiated and had the dealership agree (A few months after the warranty expired) that it existed during the warranty period. I did which I later substantiated and had the dealership agree (A few months after the warranty expired) that it existed during the warranty period. I did report and documented the problem DURING the warranty period and was told basically it should just go away. They refused to pay for any compensation after the vehicle later became undrivable (Needed to get repaired locally. I am in CT). It was a very expensive repair and only asked for a small compensation and was told NO because it was such a good deal which is a bad reason and would not have purchased the vehicle if the repair costs was supposed to have been in ADDITION to the purchase price. I asked them if they were concerned about a bad review because it will cost them $$$$$ way more in sales loss than what I was asking for which was more than fair. It appears they didn't think these reviews had any credibilty but I believe different. This is a great forum for the public to share their experiences so they can determine where to spend their hard earned money especially for the family car. I was later offered a very small fraction of what I was asking and never received after asking several times. Same old story, I had all my emails and phone calls returned during the purchase and after that, zero initiative in responding in my inquiries attempting to resolve this. I clearly indicated to Andrew Goldberg who is a very nice personable person to deal with, that I do customer service as a profession and will report good or bad news and let the public decide. Great purchase price -yes, but what if the problem was even more costly? Would I re-purchase from Premium - No. More

We looked for several months on the internet trying to find the right used car. When I called and spoke with Junior was very helpful. He eased my concerns about purchasing a vehicle online and out of st find the right used car. When I called and spoke with Junior was very helpful. He eased my concerns about purchasing a vehicle online and out of state. I have to say that I could not have been happier with my experience and totally satisfied with my new "used" pathfinder. More

Horrible customer service. They tell me a deposit was left on the truck I wanted to buy. I then drive by 2 weeks later to find the truck still for sale. They don't care about any follow up phone calls. left on the truck I wanted to buy. I then drive by 2 weeks later to find the truck still for sale. They don't care about any follow up phone calls. I had a serious interest in the truck and they don't call me to ask if I'm still interested in buying the truck? If they treat a potential customer like this, one can only imagine what would happen once you become a customer........they'll forget about you, that's what will happen. Oh, by the way, I ended up buying my truck elsewhere and I'm very happy with my purchase. Still, I think Premium Nissan should of made an attempt to call me once the deposit was canceled on the truck that I wanted. I guess making a sale is not that important to Premium Nissan. More

I purchased a Nissan Pathfinder in 2005. There were several things wrong with this truck. For three years I took this truck back to Premium Nissan and they corrected nothing. They simply don't care abo several things wrong with this truck. For three years I took this truck back to Premium Nissan and they corrected nothing. They simply don't care about you after the sale is made. Stay away from this dealership. More