Nissan of Cool Springs - Service Center

Rebecca was hands down the BEST service advisor ever. She was respectful, prompt, professional, and took the best care of me. was respectful, prompt, professional, and took the best care of me. More

Rebecca was awesome! She took such good care of me and really listened to my concerns about my car. I had to come back for a replacement part and thankfully she will be taking care of my car and I again! really listened to my concerns about my car. I had to come back for a replacement part and thankfully she will be taking care of my car and I again! She's very knowledgeable when it comes to the service department, I would highly recommend her! More

Brought the Quest in for service. They got us in right away and got us done even faster. Rebecca courteous and thorough. away and got us done even faster. Rebecca courteous and thorough. More

I bought my Nissan on 08/14/21 and on the drive home my check engine light came on. I brought it back to the dealership on Monday 08/16. Rebecca was wonderful at getting me checked in quickly and also got check engine light came on. I brought it back to the dealership on Monday 08/16. Rebecca was wonderful at getting me checked in quickly and also got me on the shuttle to get to work, the whole process took about 25 minutes. She texted me throughout the day to advise what they found wrong, to schedule a shuttle to come pick me up from work and to arrange a rental for me as well. I was so happy that all I had to do was sign the paperwork for the rental and go home Monday evening. My car was ready by Wednesday and Rebecca had everything done by the time I got there and pulled my car up ready for me to leave. The pick up took all of 15 minutes. She will be my go to if I need to come back to get my car serviced. More

I have used Nissan of Cool Springs for all my car maintenance needs for many years. Their prices are fair and competitive. And their technicians are the best. My service consultant, Lana, is knowled maintenance needs for many years. Their prices are fair and competitive. And their technicians are the best. My service consultant, Lana, is knowledgeable very pleasant and helpful. And when my car needed to be kept overnight, she arranged for a free rental car. I would highly recommend this dealership for vehicle purchases and maintenance. More

Matt was so awsome! He answered all our questions and made it a quick and easy process. Will definitely recommend him to friends and family looking for a new car! made it a quick and easy process. Will definitely recommend him to friends and family looking for a new car! More

Experienced Great service and attention to detail. JR took his time to listen and ensure what I requested was inspected and the service was performed. took his time to listen and ensure what I requested was inspected and the service was performed. More

Nathan was excellent ! He let me know the cost of my services before they started the work. He kept me posted during the day. I will continue to use him for my service needs services before they started the work. He kept me posted during the day. I will continue to use him for my service needs More

I recently found myself with a car 'problem' and had to have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the batte have my car towed to Nissan of Cool Springs. The problem was actually with the battery, which had somehow leaked acid to such a degree that the battery terminal had disintegrated. My extended warranty did not cover this issue, although I was grateful it covered the tow truck to get it to the dealership. I was concerned that the quick answer about the coverage was a 'pat answer' and I wanted to make certain it wasn't covered since this was not a typical battery failure incident. JB Harrison, the service rep, was very accommodating and professional. He took my concern to Mark Hepler, whose title is Fixed Operations Director, who was also very gracious. He had me into his office, explained the warranty policy, and offered to extend some goodwill towards me, as my entire family is a 'Nissan family' and have all gotten our cars there. In this unfortunate battery situation, Nissan of Cool Springs, and Mark Hepler showed loyalty to me as a Nissan customer and a measure of generosity in reducing the cost of the repair that I gladly welcomed. I appreciate the professionalism, the way they dealt with my concern/inquiry by taking the time to understand and explain...and all for a discounted rate. Customer service and loyalty like that is not common these days, so it really stands out when you encounter such service. Thank you, Nissan of Cool Springs! More

I had a fantastic experience at Nissan of Cool Springs! I came in for an oil change and JR especially was so helpful and friendly. came in for an oil change and JR especially was so helpful and friendly. More