Nielsen Nissan
Stanhope, NJ
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60 Reviews of Nielsen Nissan
I purchased a new 2019 370Z from this dealership and I warn anyone thinking about purchasing from them to strongly reconsider. Initially I had a defective seat frame and an issue with my convertible top s warn anyone thinking about purchasing from them to strongly reconsider. Initially I had a defective seat frame and an issue with my convertible top so I brought it in for service. The dealership claimed they needed a new seat frame from Japan and it would take a while, well it took a month!!! When I came in to pick the car up I asked why it took so long to get the seat frame from Japan and the service department stated "We did not have to order any part from Japan". I asked why they had my car for a month and had no a answer for me except babble! I have had my car serviced there two additional (2) times and they have damaged the paint on my car each time then denied it ever happened. Additionally, I negotiated 3 free oil changes when I made the initial deal and the service manager Jaime would not honor the two remaining because oil changes as he claims the dealership was sold. His take is he does not have to honor it. I would think any reputable service dealership would honor a previously agreed to contract but I have been wrong before. If I can help one person avoid the lack of professionalism, honesty and attention to quality workmanship then this review was successful. More
New Rogue Came in looking for a brand new Rogue. Was greeted in the parking lot by Gary Demayo. A delightful young man who is one of the salespeople/lease consu Came in looking for a brand new Rogue. Was greeted in the parking lot by Gary Demayo. A delightful young man who is one of the salespeople/lease consultants there. He is very funny and a huge hockey fan (which I am myself) After we took a little walk around the lot, I spotted a beautiful Pearl White SV rogue. Gary pulled up the vehicle for us. Out of all my years of purchasing vehicles, Ive had never a salesman who knew about the car more than him. He knew all the standard features, packages, and what model comes with what. It was amazing to say the least, to retain that kind of knowledge. After the test drive, it only took about 20 minutes to come to a fair deal for a lease and I was more than please. The Manager, Jose, came out and introduced himself at the end to say thank you for my business and I appreciated it very much. I will be definitely coming back to here to work with Gary on my wifes next vehicle. Nissan of Stanhope has earned a customer for a long time! More
Superior Service Department Wouldn't go anywhere else with my Nissan! All the people that work there (especially Anthony and Joe) are professional and honest. I feel that becaus Wouldn't go anywhere else with my Nissan! All the people that work there (especially Anthony and Joe) are professional and honest. I feel that because of the wonderful care they give my car, it will have a very long life. I can truly drive my car worry free. More
Great Service and no pressure I went to lease a Nissan Rouge. Howard helped me with the whole process and I felt no pressure at all. Great service and would definitely recommend g I went to lease a Nissan Rouge. Howard helped me with the whole process and I felt no pressure at all. Great service and would definitely recommend going to Nissan of Stanhope. Thanks again for getting the car of dreams!! More
Unbelievable Service experience I brought my Titan diesel in for a routine oil and filter change and team Anthony was awesome. They greeted me with smiles and offered helpful advise I brought my Titan diesel in for a routine oil and filter change and team Anthony was awesome. They greeted me with smiles and offered helpful advise for servicing my truck I will not go anywhere else for maintenance. More
This place is horrible I brought a car there everyone was nice until u sign on the dotted line. Brought the car home making noises and pulling call company drive there and t I brought a car there everyone was nice until u sign on the dotted line. Brought the car home making noises and pulling call company drive there and they say nothing wrong I'm a liar. They try and charge for looking at it there all pieces of xxxx. xxxx that place More
surprisingly excellent Buying a car is mentally draining and frankly just sucks. Marvin in sales, Melissa in finance, and Jose were great. Dare I say it was pleasant. Like Buying a car is mentally draining and frankly just sucks. Marvin in sales, Melissa in finance, and Jose were great. Dare I say it was pleasant. Like any dealership do your homework and be prepared. My new truck is a joy and I found this group of people to be honest, and humans, not looking to screw me. This is not Lynnes, very positive experience. More
Awesome service experience Went in for service on my new rogue and received the best service ever! Nissan of Stanhope and there employees make me feel like family.. Went in for service on my new rogue and received the best service ever! Nissan of Stanhope and there employees make me feel like family.. More
BEST DEALERSHIP Fasi khaja, was my sales consultant and General Manager Jim was so helpful with helping me lease a Nissan Armada The process was smooth and easy and h Fasi khaja, was my sales consultant and General Manager Jim was so helpful with helping me lease a Nissan Armada The process was smooth and easy and he was accommodating to many of my requests on quotes.. This was one of the best experiences I’ve had at a car dealer so far. More
End of month rip off It goes to show you that you have to really watch when they write numbers on a piece of scrap paper with lines drawn to the number of months and the m It goes to show you that you have to really watch when they write numbers on a piece of scrap paper with lines drawn to the number of months and the monthly price. Especially when you are negotiating back and forth with the salesmen and the manager. I really feel that we were not on the same page and it was obvious when it came down to the final signing......very bad experience would not recommend this dealer to anyone The manager had the Hand broach from GOT....but not from one of the good guys More