Niello Audi

I went to the dealership on May 28th for some routine maintenance and an oil change. On top of the scheduled maintenance, I explained to the service writer that my 2019 Q7’s USB ports were not functioni maintenance and an oil change. On top of the scheduled maintenance, I explained to the service writer that my 2019 Q7’s USB ports were not functioning properly and I needed them replaced. (VIN WA1VAAF76KD041445). I was told that I would have to pay $1000 to install new USB ports in the center console, $260 of which would include a service charge for a diagnostics evaluation. I had to come back another day because Niello Audi didn’t have the part in stock. My bill for routine service on my Q7 was over $4000. My Q7 just turned 4 1/2 years old and only has 44,000 miles on it. For being sold as one of the highest quality and most reliable cars on the road, I certainly wouldn’t have expected a repair bill of over $5,000 for the premium car with less than 50,000 miles or 5 years on it. I was told my warranty was no longer valid because I have had the car for over 4 years. I explained that it was less than the Q7 had less than 50,000 miles for coverage. That fell on deaf ears, without even an offer to see if the manufacturer would be willing to help with some warranty coverage One of the very upsetting things was that while I had to pay $260 for diagnosis of my USB ports, it appears that the service department did not do any diagnosis before they returned the car to me. I’ve been back twice to date because the USB ports still don’t work. I’ve had your “technology delivery person” sit with me twice to try and set up Apple Play and he still wasn’t sure why Apple Play wouldn’t display correctly in the connection choices I found it curious that no diagnostics were charged for anything that was related to the maintenance, but they charged me $260 to diagnose the USB issue. I guess I have no credibility. From what I understand, the $260 was a “minimum charge” (one hour shop labor, whether it took the service team 5 minutes or 55 minutes to diagnose the problem). To be sold what was claimed to be the finest, most reliable, and highest quality SUV on the road and then to be hit with a $5,000 maintenance bill for a car with less than 45,000 miles is highly unacceptable. Upper link bushings are separated (and the car has never been on an unpaved road in its history, Both front engine mounts are separated and leaking hydraulic fluid. Really? For a high quality car with less than 45,000 miles? I have now been back and forth to the dealership 3 times, and a 4th visit soon to come to work on my USB ports again. My wife and I are now $5,000 out of pocket, hours of our time wasted trying to deal with simple problems, problems that shouldn’t have arisen on such a new car, and my faith and trust in Audi severely diminished. More

The sales person only quoted MSRP while showing different cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and add cars, but when it came to negotiation time, all cars were priced well over MSRP. Additionally, there was the relentless pushing of warranties and additional options in the finance office. Frankly, my goal was to minimize time in the dealership. One month later, I was back in the dealership due to a check engine light. My new car has been in service for two weeks due to the cyber attack. All in all, a frustrating experience. One positive note is my service advisor who is doing his best. More

Tatiana made my service visit easy and painless. Even with their system down they made it happen. Even with their system down they made it happen. More

I’m always greeted with professional curiously Dain Bryant is always very professional and kind Bryant is always very professional and kind More

Niello has always been polite and caring on how they treat customers. They do what is in the customers interest before the company. treat customers. They do what is in the customers interest before the company. More

I have leased a couple of cars with Cain. His professionalism and customer service are exemplary. His professionalism and customer service are exemplary. More

After 16 years I was ready to replace my old Audi. I found my experience to be customer friendly. Christian, Steve and I believe Alex worked with me to get me into the car I wanted in a way I could a I found my experience to be customer friendly. Christian, Steve and I believe Alex worked with me to get me into the car I wanted in a way I could afford and felt comfortable doing it. My experience was so Good and my friend loved my car so much, she went in a couple weeks latter and got herself a brand new Audi. Thanks fellas! And, Kyle too for getting me in my new Audi. Cheers! More

Always a pleasure working with Alex and enjoyed the experience and getting to know Jim Turner. He's a true asset to the dealer. experience and getting to know Jim Turner. He's a true asset to the dealer. More

Excellent service. Andrew and Cain are the best! VIP service all the way through. Thank you again for making this so easy for me. Andrew and Cain are the best! VIP service all the way through. Thank you again for making this so easy for me. More

Great place to do business. Everyone seems to really care about me and my car. Everyone seems to really care about me and my car. More