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Niello Audi
Sacramento, CA
516 Reviews
Welcome to Niello Audi
Niello Audi in Sacramento, CA serves the Sacramento valley, including Roseville, Folsom, Elk Grove, and Reno. We have a wide selection of new Audi, certified preowned Audi, and high-line, luxury preowned cars in stock. Niello also provides expert, factory-trained service for your Audi as well as a well-stocked selection of parts and accessories. We know that you have high expectations and as a Niello dealer our commitment is to provide our customers exceptional service and unyielding integrity. Allow us to demonstrate our commitment to you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 517 reviews
September 26, 2023
I called Omead on his cell phone directly and didn't realize it was his day off. Nonetheless, he ordered the tires I needed and made sure I got in the next morning. Repair was done shortly after lunch realize it was his day off. Nonetheless, he ordered the tires I needed and made sure I got in the next morning. Repair was done shortly after lunch! More
by rob@rkfconsulting.net
Verified Customer
September 26, 2023
As a former customer of Niello Infiniti I do enjoy the same experience at Niello Audi so I don't plan to return. I felt pressured to accept the "deal" I was provided which is hide sight was not the best same experience at Niello Audi so I don't plan to return. I felt pressured to accept the "deal" I was provided which is hide sight was not the best or an actual deal. I was told if I left and returned I would not be offered the same or similar offer because it was "disrespectful" according to Steve Tracy. I asked for my keys a couple of times to leave but they were not provided. This was the worst experience I've had which was largely due to Steve's interaction and comments. More
by LYNCHSH
September 26, 2023
Very professional, courteous, knowledgeable staff was very helpful. My experience with the Service Consultant, James French, was more than satisfactory. very helpful. My experience with the Service Consultant, James French, was more than satisfactory. More
by WITCRADG
Employees Worked With
September 25, 2023
The dealership was great with a quick turnaround for my vehicle repair, however they were slow to find a loaner for the extended time that I had my vehicle with them. vehicle repair, however they were slow to find a loaner for the extended time that I had my vehicle with them. More
by IG
Employees Worked With
September 24, 2023
Very prompt service. Timely work completion. And nice offer rides home, or have comfortable waiting area. Timely work completion. And nice offer rides home, or have comfortable waiting area. More
by THOR8100
September 23, 2023
We have not had to go to the service Dept yet . Car is running great Car is running great More
by JILL.M.SCHREINER
September 22, 2023
No follow up call from my last chat message. I keep getting emails under two different names and coupons for services two weeks after I had the service done. It would have been nice to have the I keep getting emails under two different names and coupons for services two weeks after I had the service done. It would have been nice to have the coupons earlier. The chat rep agreed to have someone call me back. That's been over a week and no one has contacted me. More
by sharon.kay
Employees Worked With
September 22, 2023
The service reps are always courteous and efficient. They do not hedge with bad news but seem to honestly advise if the work is critical or can wait. I appreciate that. The last time I was there a cou They do not hedge with bad news but seem to honestly advise if the work is critical or can wait. I appreciate that. The last time I was there a couple of us had to wait about 10 minutes for someone to come to the counter and take our $. That was a first. More
by gumbo03
September 21, 2023
Very clean. Great service. Will go back for needed service. Was able to get me in at last minute. Great service. Will go back for needed service. Was able to get me in at last minute. More
by SHARON.GRETLER
Employees Worked With
