Niello Audi

Knowledgeable. Efficient. Responsive. Everything about our experience was excellent. I highly recommend Dianne Ponce and Sacramento Audi. Efficient. Responsive. Everything about our experience was excellent. I highly recommend Dianne Ponce and Sacramento Audi. More

Wonderful experience , great all around service . Very patient with me while test driving various cars ! 5 out of 5 stars !! Very patient with me while test driving various cars ! 5 out of 5 stars !! More

I spoke with George Moreno regarding an SQ5 and reached a clear agreement to purchase the vehicle over the phone. At his request, I immediately submitted my driver’s license, insurance, and a completed credi clear agreement to purchase the vehicle over the phone. At his request, I immediately submitted my driver’s license, insurance, and a completed credit application through the dealership’s portal. After providing everything required, George became unresponsive. The following day, after repeated calls and texts, I was contacted by a sales manager, Jeff Holt, who said he would take over and that a finance manager would be reaching out shortly to complete the paperwork. Instead, about an hour later, Jeff called back to tell me that another customer was coming in to look at the vehicle and that, because they were local, I would be pushed behind them if they chose to buy it. This was despite the fact that I had already agreed to terms and submitted all requested documentation, while the other party had not seen the vehicle, agreed to pricing, or provided any information. This dealership demonstrated a complete lack of professionalism and integrity. Reneging on a confirmed deal in favor of a walk-in customer is unacceptable. I would strongly caution anyone against doing business with a store that treats customers this way. More

We have never, and I mean never, have had the level of top notch customer service that we have been given from both Andrew and Cesar. These 2 gentlemen go above and beyond! We are definitely buying ou top notch customer service that we have been given from both Andrew and Cesar. These 2 gentlemen go above and beyond! We are definitely buying our next car from them! More

He was respectful and explained the dealer’s position without any pressure He listened to our concerns and desires without any pressure He listened to our concerns and desires More

I had an incredible experience at the dealership. I knew the car i wanted to buy and they were there ready for me to test drive it and made the entire process simple. I knew the car i wanted to buy and they were there ready for me to test drive it and made the entire process simple. More

we always have such a good experience here, Cesar was attentive and helped us with th buying process quickly. attentive and helped us with th buying process quickly. More

Jackie did a great job in the sales and followup of our transaction. She's the best! transaction. She's the best! More

Everyone was really helpful and friendly. Nice and clean dealership. The process was smooth. Would definitely recommend to people we know that are shopping for a new car. Nice and clean dealership. The process was smooth. Would definitely recommend to people we know that are shopping for a new car. More

Cain has been exceptional in his customer service. Making sure that all of my questions and concerns are answered. Making sure that all of my questions and concerns are answered. More