Niello Audi

From start to finish, Niello Audi made buying my Q5 easy and enjoyable. Jacqueline was great, transparent and never pushy. She made sure I was taken care of during and after the purchase. and enjoyable. Jacqueline was great, transparent and never pushy. She made sure I was taken care of during and after the purchase. More

Every one was great and super helpful during the entire process on getting my new car! process on getting my new car! More

Cain was (and continues to be) one of the nicest and most knowledgeable salespeople I’ve ever encountered. Everyone at Niello Audi is so wonderful but he is the best. Will continue to highly recommend! knowledgeable salespeople I’ve ever encountered. Everyone at Niello Audi is so wonderful but he is the best. Will continue to highly recommend! More

Ben was great to talk to and made sure all parts of the process of getting our Audi were super straightforward and easy. Thank you both! process of getting our Audi were super straightforward and easy. Thank you both! More

They were straight forward. I got what I wanted. Everything processed quickly. Would recommend the dealership. I got what I wanted. Everything processed quickly. Would recommend the dealership. More

The salesman Lino made the whole decision making and purchasing process a pleasure, no pressure! purchasing process a pleasure, no pressure! More

Great service and helpful with figuring out what to do with my old car when there was a weird DMV issue. Love my new Q8 Etron! with my old car when there was a weird DMV issue. Love my new Q8 Etron! More

Knowledgeable. Efficient. Responsive. Everything about our experience was excellent. I highly recommend Dianne Ponce and Sacramento Audi. Efficient. Responsive. Everything about our experience was excellent. I highly recommend Dianne Ponce and Sacramento Audi. More

Wonderful experience , great all around service . Very patient with me while test driving various cars ! 5 out of 5 stars !! Very patient with me while test driving various cars ! 5 out of 5 stars !! More

I spoke with George Moreno regarding an SQ5 and reached a clear agreement to purchase the vehicle over the phone. At his request, I immediately submitted my driver’s license, insurance, and a completed credi clear agreement to purchase the vehicle over the phone. At his request, I immediately submitted my driver’s license, insurance, and a completed credit application through the dealership’s portal. After providing everything required, George became unresponsive. The following day, after repeated calls and texts, I was contacted by a sales manager, Jeff Holt, who said he would take over and that a finance manager would be reaching out shortly to complete the paperwork. Instead, about an hour later, Jeff called back to tell me that another customer was coming in to look at the vehicle and that, because they were local, I would be pushed behind them if they chose to buy it. This was despite the fact that I had already agreed to terms and submitted all requested documentation, while the other party had not seen the vehicle, agreed to pricing, or provided any information. This dealership demonstrated a complete lack of professionalism and integrity. Reneging on a confirmed deal in favor of a walk-in customer is unacceptable. I would strongly caution anyone against doing business with a store that treats customers this way. More