Newbold Toyota

Customer Service Great customer service and atmosphere. Efficient check in and service performed, wait time was not long. Convenient location will be as a repeat cus Great customer service and atmosphere. Efficient check in and service performed, wait time was not long. Convenient location will be as a repeat customer for needed services. More

Polite and No pressure Very polite, no pressure, seamless process from beginning to end. They had the vehicle we wanted and we worked out the deal. Will continue to use fo Very polite, no pressure, seamless process from beginning to end. They had the vehicle we wanted and we worked out the deal. Will continue to use for service and recommend to others More

I was scolded When I brought my vehicle in for the tire rotation and oil change Jake scolded me for missing the service. Everyone has busy lives and we all work so When I brought my vehicle in for the tire rotation and oil change Jake scolded me for missing the service. Everyone has busy lives and we all work so getting it in exactly at the correct miles is not always going to happen. I felt like a child in school. This was very upsetting. More

Great Service Shawn was a wonderful service rep. I appreciate the clean waiting area and complimentary coffee. I've taken my 2009 venza to Newbold since I purchas Shawn was a wonderful service rep. I appreciate the clean waiting area and complimentary coffee. I've taken my 2009 venza to Newbold since I purchased it from there. More

Everyone was polite and friendly. Service was fast and efficient. Everyone was polite and helpful, and went out of their way to make you comfortable. It was a very good experience. Service was fast and efficient. Everyone was polite and helpful, and went out of their way to make you comfortable. It was a very good experience. More

Great experience I have always been skeptical of car dealerships until I went to Newbold Toyota. I bought a 2012 Camry and could not be happier. Dave Stevens is awesom I have always been skeptical of car dealerships until I went to Newbold Toyota. I bought a 2012 Camry and could not be happier. Dave Stevens is awesome, should you need a new or used car make this your first stop. Will be your last. More

i had my car repair in your service department the services was good and they took the time to call me to inform me of the work that need to be done and kelp me in form all the way the services was good and they took the time to call me to inform me of the work that need to be done and kelp me in form all the way More

Fast and efficient Newbold Toyota is very customer oriented, there service was fast and they're extremely friendly. They were also super flexible with me having to resch Newbold Toyota is very customer oriented, there service was fast and they're extremely friendly. They were also super flexible with me having to reschedule my appointment a few times. More

Awesome salesman, no pressure to buy Good part: The first day I came in to Newbold Toyota, I had already been to 2 other car dealerships and was fed up with salesmen not listening to what Good part: The first day I came in to Newbold Toyota, I had already been to 2 other car dealerships and was fed up with salesmen not listening to what I wanted and instead trying to push a car onto me. As soon as I walked into Newbold, Dave (Stevens) came up to me, asked what I was in for, and immediately got me the info I wanted. From the start, he told me that he was there to simply be a source of information for me, and that he wasn't going to pressure me in any way. I spent about 2 hours with Dave test-driving several cars and gathering the info I needed. I came back the next week ready to make a decision and purchase a Toyota. I've never met a salesman like him - he's honest, easy going, remembers details, and wants to find the right fit for you. Bad part: After deciding on a car and going through paperwork, we had to go to finance for signatures/payment. Part of finance's job (at any dealership) is to upsell and this is where my only Newbold Toyota dealership complaint comes in. The finance guy was very adamant that I purchase the extended warranty amongst other costly (and unnecessary) add-ins. When I said that I wasn't interested, he challenged me on the topic. I told him I didn't see the value in paying for an extended warranty since the included warranty is already so good and Toyota cars themselves are good. He then made the snide comment "Well let's hope you're right" and finally moved on in the process. Overall: My experience with Newbold Toyota was 100% positive up until my experience with the finance guy. I know that financial add-ins are where dealerships earn a lot of their profit, however I strongly dislike being challenged on my decisions and rude comments being made afterward. The salesman didn't treat me like that, so I sure as heck didn't expect anyone else at this facility to treat me like that. Despite this, I would highly recommend this dealership to everyone I know with the caveat to brace yourself for a rough discussion with the finance folks. More

Service Shawn was awesome, he’s always friendly and makes sure the work is done right, I’m disappointed when he’s not in the shop. Shawn was awesome, he’s always friendly and makes sure the work is done right, I’m disappointed when he’s not in the shop. More