Newbold Toyota

Excellent customer service and focus We traded a 2016 Highlander for a 2019 Camry. The salesman was very professional and courteous to our needs and went above and beyond in getting us t We traded a 2016 Highlander for a 2019 Camry. The salesman was very professional and courteous to our needs and went above and beyond in getting us the car we wanted from another dealer in the metro area. I did 90% of the negotiating via phone and text and they worked very will with us. Once at the dealership to finalize it all we were in and out in 1 hour. More

Maintenance Great customer service and solid work! Wait time was expected for maintenance needed to be done. Jeanine was very helpful and friendly. Will be bringi Great customer service and solid work! Wait time was expected for maintenance needed to be done. Jeanine was very helpful and friendly. Will be bringing my car back for service in the future! More

Outstanding Service Advisor My service advisor (Shawn Karfs) is why I keep coming back. However, OEM parts are much cheaper via online sales and the cost of maintenance is getti My service advisor (Shawn Karfs) is why I keep coming back. However, OEM parts are much cheaper via online sales and the cost of maintenance is getting out of control. Newbold needs to do something for customers who have been loyal for many years or risk losing them to independent repair facilities that charge much less for the same service. More

Fast & Thorough! Everyone is friendly and helpful throughout the dealership. The waiting area is clean, well lit and provides coffee, tea, water and plenty of reading Everyone is friendly and helpful throughout the dealership. The waiting area is clean, well lit and provides coffee, tea, water and plenty of reading materials. More

AMAZING David Stevens was amazing!! He made this experience painless, exciting and so fun. His sense of humor matched me and my husbands to a T! I would refer David Stevens was amazing!! He made this experience painless, exciting and so fun. His sense of humor matched me and my husbands to a T! I would refer him to anyone and if and when we decide to purchase a car we will ask for him by name. He was completely honest with us, he educated us on the car we purchased and he ever took the time to show me how to use the features step by step until I got it! We are so grateful to have received him as our sales person. More

Best new car purchase experience This was the smoothest new car purchase I have ever experienced. Nick was awesome to deal with for going over the car and the buying process. The fina This was the smoothest new car purchase I have ever experienced. Nick was awesome to deal with for going over the car and the buying process. The finance department showed me all the options for extended warranties and other options but were not pushy like other car dealers. The whole process took less than two hours and was very straightforward. More

It was good. Wait wS a hr longer than I was told I was told it may take 1 hr & 15 mins but it took 2 hrs and 15 mins I think a pages might be nice do you could walk around instead of being stuck I was told it may take 1 hr & 15 mins but it took 2 hrs and 15 mins I think a pages might be nice do you could walk around instead of being stuck in waiting area, More

Big thank you I am grateful for David. He knew the exact car for me and my family and made sure we got it. So very grateful to the Newbold Toyota team. Super awesom I am grateful for David. He knew the exact car for me and my family and made sure we got it. So very grateful to the Newbold Toyota team. Super awesome! More

Service Center I've just bought a new Corolla and came to have a new key fob configured. I pulled into the service garage. No one acknowledged me. . . Another serv I've just bought a new Corolla and came to have a new key fob configured. I pulled into the service garage. No one acknowledged me. . . Another service man walked past me and inspected a rear door of an SUV. I wondered if I was in the right place- large, empty boxes were stacked between my car and the other garage lane. I walked into the service office. There was a lot of confusion - some computer people were discussing how to pull some cable in a ceiling. None of the service people acknowledged that I was there. Finally, a service counter person finished taking care of a customer. I told him why I was there and asked if this chaos was normal. He told me it usually wasn't like this. I questioned if I should have parked my car in the garage or should I park in the lot in the future? He told me to park in the garage. He told me to go to the waiting room and they would tell me when they were done. I asked him what direction the waiting room was - I didn't see any signs? He pointed the direction. An hour later, a service rep called my name. The service rep charged me $74.00+ The parts desk guy told me it should be about $68.00 the week before so I questioned the amount. He charged me tax on labor. The desk guy handed me a coupon for a free car wash. Mungenast Toyota always washed and vacuumed out our car. The desk guy said they used to wash cars. Now they hand out coupons. He told me the car wash address is on the coupon and gave me some vague directions. Thank goodness I had a gps with me because I am not familiar with Fairview Heights - I live in Godfrey, IL. Found the car wash. It was actually good. Vacuums were available for me to use. At Mungenast Toyota, they cleaned my car and vacuumed it and put it in the garage pointed toward the exit. Mungenast always has someone greet customers. They confirm what the car is in for. They have signs and a logical flow leading to a waiting room. After service, they call my name, take me to a service desk and explain any service issues that may be a problem in the future. They walk me to the cashier. They thank me for coming in for service and say goodbye. I leave. My first impression of the service department is it must be run by Sam Walton. The service rep who waited on me didn't introduce himself and he didn't have a name badge. I don't believe anyone else had name badges either. Maybe I'm in error? At Mungenast Toyota, Mike Young is my service advisor. There is another young man, Doug, has taken care of me. I get the impression that the service department staff at Newbold don't want to develop a relationship or acknowledge customers. It's the difference of being a stranger or being a guest. . . More

Very pleased Extremely welcoming staff who are very knowledgeable and engaging without any push. Clean and comfortable setting and a great selection of autos. High Extremely welcoming staff who are very knowledgeable and engaging without any push. Clean and comfortable setting and a great selection of autos. Highly recommended you give them a visit when you are ready for a new car. More