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Newbold Toyota
O'Fallon, IL
1,566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,566 Reviews of Newbold Toyota
August 03, 2011
John Scheib spent a lot of time with us to let us test drive and experience the Prius we ended up buying. This amount of time and his knowledgeable information helped overcome our unfamiliarity with this drive and experience the Prius we ended up buying. This amount of time and his knowledgeable information helped overcome our unfamiliarity with this wonderful, complicated vehicle, and make a decision to purchase. Tony Hopkins in the Finance department was most efficient and streamlined the paperwork process for us. We had not purchased a new vehicle in over 16 years... Newbold helped make this complex process a most pleasant experience. Thank you. More
by lb1921
Employees Worked With
2
July 28, 2011
I cannot recommend going to Newbold based on an experience I had with them. I went there to trade-in my wife's Camry for a new Camry. The salesman seemed bothered by us. He did not negotiate a pr experience I had with them. I went there to trade-in my wife's Camry for a new Camry. The salesman seemed bothered by us. He did not negotiate a price for trade-in with us. He scoffed when we tried to up the offer, he simply said "It has a big crack in the windshield". Not only did we get a better trade-in price by the Honda dealership down the road, but there was no mention that the crack in the windshield would bring down the value of the car. Because of this interaction, we went to another dealer, and are more than satisfied with our decision not to buy a car from that salesman. In his defense, maybe he was having a bad day, but first impressions are lasting impressions. I cannot knock Toyota for there products, I know several people that have them and they are great cars, but because of my day with that salesman, I could not in good conscience purchase something from him. He lost more than one sale that day. We have since purchased two cars from the dealership that we left Newbold to go see that day. More
by Salukis45
Employees Worked With
Not worth remembering
November 17, 2010
I purchased a 2010 Toyota 4Runner from Newbold Toyota-Scion and from the moment I had contact with their staff they immediately attempted to discover my needs and get me the vehicle I wanted. I wa Toyota-Scion and from the moment I had contact with their staff they immediately attempted to discover my needs and get me the vehicle I wanted. I was able to pick up the vehicle with very little wait time as they helped me work out some of the details of my purchase over the phone. The options I wanted presented a unique challenge but the folks at Newbold were able to obtain a new vehicle in what seemed to be no time. The sales and finance staff assumed I had done my homework and as a result treated me with respect and offered me a fair price right off the bat. I'm still happy with my purchase now I just wish the other Toyota dealer close to my house offered service on par with Newbold when I take my car in for service. More
by Schustdj
Employees Worked With
Chris Novak, Pat Newbold
November 14, 2010
? I recently bought a 2007 Toyota Camry LE from Newbold Toyota, and I have nothing but good things to say about my experience. Not only did they give me a tremendous deal, they also didn't bother me with t Toyota, and I have nothing but good things to say about my experience. Not only did they give me a tremendous deal, they also didn't bother me with the double talk you typically receive from other dealerships. What impressed me the most is how much the salesperson truly cared about what he was doing. This is a characteristic you don't see anymore.? More
by xcaletti2
Employees Worked With
Dan Molitor
November 11, 2010
I have bought 5 cars from Newbold and have my car serviced there regularly. The staff is always knowledge and friendly. I shopped around each time and found that Newbold had the best prices. The o serviced there regularly. The staff is always knowledge and friendly. I shopped around each time and found that Newbold had the best prices. The owner even came out an talked to me, giving me his home phone number in case I had any problems. They always go the extra mile. I would highly recommend this dealership More
by MelissaG
Employees Worked With
Patrick Newbold
July 25, 2010
I went in for a recall and an airbag light I was told if I had the airbag light checked out and choose to have it fixed the $98.00 fee would be taken off the service charge of the repair They said I had a t I had the airbag light checked out and choose to have it fixed the $98.00 fee would be taken off the service charge of the repair They said I had a two hour service fee the time was also part of THEIR RECALL I should not have been charged for or lied too and I have THREE cars from there I WILL NOT BE BACK. I hope it was worth $98.00 to lose a customer More
by maker
Employees Worked With
not sure of the ladys name
