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Newbold Toyota
O'Fallon, IL
1,566 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,566 Reviews of Newbold Toyota
January 19, 2013
I was looking for a new vehicle and found one I liked at this dealership. I went to look and test drive a vehicle over the weekend and met Ron, who was friendly and helpful in giving a lot of good informat this dealership. I went to look and test drive a vehicle over the weekend and met Ron, who was friendly and helpful in giving a lot of good information on the care I was interested in. The used-care salesman, Josh, said he was very interested in my trade-in and would offer "a premium" for the car. After getting some quotes on the vehicle, I returned to this dealership to try to find a fair purchase price for the new car and fair value for my trade-in. Working with a price for the new car with Ron was very reasonable. However, after inspection of my trade-in, Josh dropped by to briefly inform me that he found "flaws" and "repairs needed" for my trade-in, although there was no mention of ANY of these issues during my multipoint inspection when I took my car for servicing within the previous week. Josh left and Ron returned with an offer for my trade-in. Needless to say, the "premium" price that I was informed I would be offered fell about $1500 short of the Kelly Blue Book value. Ron was kind enough to continue working with me as I tried to come to closer to agreement of a fair trade-in price. I responded to Ron with a price that I felt was a little more fair. Ron left for a moment and then returned with a manager (I believe. Not sure of his name, he very briefly introduced himself). He plopped the key of my car down on the table and said they weren't willing to work with me anymore. He said that Josh told him that I "wasn't serious about purchasing a car, anyway" (although Josh had only spoken with me for about 30 seconds). I left feeling I had been tried to have been taken advantage of with a poor trade-in offer and also a little bit jaded with how I was treated at the end. Within a couple days after this disappointing experience, I was able to purchase the same vehicle at another St. Louis Toyota dealership for about $500 less and received about $1500 more for my trade-in (which happened to have no "flaws or repairs needed" after being inspected by the other dealership's used car staff.......Maybe Josh has higher standards???). I'm very happy I was able to give my business to a more fair and deserving dealership. Apparently I must've been a little more serious about purchasing a new car after all. Their loss was certainly another dealership's gain. More
by ToyotaTom
Employees Worked With
Robert Kavran
January 16, 2013
Nick was very prompt in his follow up and went above and beyond my expectations. The car was a surprise for my wife, which she love, and he even went out of his way to make his voicemails sound like they w beyond my expectations. The car was a surprise for my wife, which she love, and he even went out of his way to make his voicemails sound like they were not relevant to a car or Newbold Toyota, which helped me out substantially if I was close to her and didn't want her to hear who I was talking to. That is the reason why I would recommend Nick and Newbold. In addition, Matt Mohan was extremely helpful in getting the loan and sale documented. Because I was on a tight timeframe (45 minutes), they tag teamed the opportunity and I was extremely appreciative of that effort. More
by jrabbott25
Employees Worked With
Nick Erlinger
January 12, 2013
Mark was great. He gave the proper and attention to my daughter and I in regards of our purchase. Matt was also very helpful with the final paperwork and enclosure of the service warranty and sales tax d daughter and I in regards of our purchase. Matt was also very helpful with the final paperwork and enclosure of the service warranty and sales tax documents. More
by terryslifestyle
Employees Worked With
Mark Wakeford, Matt Mohan
January 10, 2013
Everything concerning our new car purchase was done very professionally. Robert was very patient and information in explaining our new car features. I would definitely recommend Robert and Newbold to our professionally. Robert was very patient and information in explaining our new car features. I would definitely recommend Robert and Newbold to our friends when they are thinking about purchasing a new car. More
by rvbrumitt
Employees Worked With
Robert Kavran
January 08, 2013
Robert was thorough without being pushy. Actually didn't think we would buy a Toyota, but the car was competitive and Robert and the Sales Manager were friendly and supportive. Even when it looked like the think we would buy a Toyota, but the car was competitive and Robert and the Sales Manager were friendly and supportive. Even when it looked like the car would be out of our budget range, Robert persevered and found a new opportunity. Toyota financing was better than any that we had investigated. Haven't needed the service departmewnt yet, but expecet it to be the same culture. More
by homanr
Employees Worked With
Robert Kavran
January 03, 2013
George helped my wife and I with no push sales pitches. Told me of how Sion worked answered all my questions if he didn't know the answer one of The new bold crew jumped right thank you very much!!! Told me of how Sion worked answered all my questions if he didn't know the answer one of The new bold crew jumped right thank you very much!!! More
by cush68
Employees Worked With
George Page
December 26, 2012
The experience was quick and easy. Would return to this dealership. Love the color. The car is much more comfortable than previous car. Ron and Jeff were great to work with. dealership. Love the color. The car is much more comfortable than previous car. Ron and Jeff were great to work with. More
by jajacquot
December 24, 2012
Very happy with Newbold Toyota and particularly with Nick Erlinger. We have purchased 3 new vehicles from this dealer and have developed a great professional relationship with Nick. Admittedly we love the Erlinger. We have purchased 3 new vehicles from this dealer and have developed a great professional relationship with Nick. Admittedly we love the Toyota brand, but Nick is a big reason we come back to Newbold. I just find Nick's sales approach and honest/fair attitude a real plus. Thanks again for another positive experience! More
by gary.holman.56
Employees Worked With
Nick Erlinger
December 23, 2012
We rae really pleased with our Toyota Camry and appreciate all the hard work both Mike and Josh put in to obtaining it for us. You never know, if I am able to get a good job in the USA, then I will appreciate all the hard work both Mike and Josh put in to obtaining it for us. You never know, if I am able to get a good job in the USA, then I will be back next time for a new one. More
by michelewinning
Employees Worked With
Mike Schmit and Josh Creamer
December 11, 2012
Anthony was great to work with on the purchase of my Scion FRS. I will highly recommend him as well as go to him for future purchases. The entire staff at Newbold Toyota was easy to deal with. Scion FRS. I will highly recommend him as well as go to him for future purchases. The entire staff at Newbold Toyota was easy to deal with. More
by DaveBlankenship
Employees Worked With
Anthony Johnson, Matt Mohan
