Newbold Toyota

I received a fair deal that was competitive with other dealerships. The service was friendly and timely. I would recommend this dealership to a friend. dealerships. The service was friendly and timely. I would recommend this dealership to a friend. More

I would strongly recommend NOT working with this salesperson. I cannot rate the quality of the dealership as a whole, but this salesperson was not at all accommodating of me and my husband in our p salesperson. I cannot rate the quality of the dealership as a whole, but this salesperson was not at all accommodating of me and my husband in our purchasing experience. When going in for a test drive, I had let them know that my work schedule is extremely hectic especially since my husband and I commute 3 hours roundtrip to work during the weekdays (we leave at 7am and return at 8pm exhausted), and I occasionally have to go in to work on the weekends as well. Several days after the test drive, Ron had emailed us to check-in on our decision. We had made the decision that this was the car was wanted to purchase, and therefore responded to Ron's email that we would like to move forward with a purchase and even gave him a price offer. He responded without any interest in discussing pricing with me and just kept saying that we need to "come in" so that we can talk about it with a manager. That very weekend happened to be a saturday that I needed to go to work and therefore was not able to come in. When I let him know this, his response was again "come in." While we had discussed plans to come into the dealership a following weekend, we were so frustrated that he was not willing to work with us at all unless we were physically at dealership, we finally decided that in the meantime we would contact a second dealership in St. Louis (not as convenient, as we live locally in the O'Fallon area) to see if we can make a purchase happen sooner. With the second dealership, we negotiated a deal within 2 phone/email exchanges and within a matter of one day without me having to work out a schedule between me and my husband to physically step into their dealership. If it had not been for Ron not being willing to accommodate our schedule from the beginning, we wouldn't even need to think about contacting another dealership. Ron's response to our email about another offer we received already? "Come in." I understand that dealerships like to get customers to come in so that they can wrangle them into a purchase. Sales consultants and dealerships also want to get the best deal possible, it is after all a business and they need to make money. But from a business standpoint, you should also be willing to accommodate customers' schedules and needs as well for a purchase. Otherwise, they go elsewhere. Note that I did not post a pricing because we weren't even given a pricing offer to my initial offer! By the way, Lou Fusz was the amazing dealership that worked with us and was extremely responsive and courteous. The experience between the two dealerships are incomparable! We will definitely be sending our friends and family there than to Newbold. They have lost our current and future business. And that includes a BMW purchase that we are interested in doing sometime in the next year. More

We bought a used Honda from Newbold Toyota and the experience was very positive. The salesman, Ron Kennon was helpful but never pushy. My wife and I really felt that he and the rest of the sales/credi experience was very positive. The salesman, Ron Kennon was helpful but never pushy. My wife and I really felt that he and the rest of the sales/credit team had our best interests in mind. I would highly recommend Ron to anyone considering buying a new or used car. More

This was a very smooth buying experience and I will definetly be back. The sales staff were great and the dealership is very open and clean. definetly be back. The sales staff were great and the dealership is very open and clean. More

This is the second time I've bought a car from newbold and both times have been great experiences. The first time I bought from them I got a Camry and they took care of us and got us in a great ca newbold and both times have been great experiences. The first time I bought from them I got a Camry and they took care of us and got us in a great car in the price range I needed. The second time we got a highlander and once again they worked with me and I got the price I needed. They are super friendly and truly are out to take care of their customers.I live in South Carolina because I'm in the military and I had horrible experiences down there trying to buy a car so I drove back to Illinois so I could by from them again! Thanks George and Sonny you guys are great! More