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Newbold BMW
O'Fallon, IL
299 Reviews
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299 Reviews of Newbold BMW
September 30, 2019
Highly Recommend I highly recommend the entire team at Newbold BMW. We came in with no intention of buying a car, but due to the no pressure, highly knowledgable, and I highly recommend the entire team at Newbold BMW. We came in with no intention of buying a car, but due to the no pressure, highly knowledgable, and fair pricing we received from Newbold it made it a deal we couldnt refuse. Chris Duncan assisted us and i would send any of my friends and family his way. More
by Derrick_Mom
Employees Worked With
Chris Duncan
September 29, 2019
Excellent! This was the 3rd BMW that we have bought from Newbold BMW. Each time was a terrific experience. Our sales agent this time was Braden Dyer. He was This was the 3rd BMW that we have bought from Newbold BMW. Each time was a terrific experience. Our sales agent this time was Braden Dyer. He was very patient answering all our questions and Carlos was also very patient with explaining all the details of the new vehicle. I HIGHLY recommend Newbold BMW! Also, the maintenance department is excellent. More
by Von
Employees Worked With
Braden Dyer, Chris Duncan
September 20, 2019
Best overall experience It is with great pleasure that I write this review about my car purchasing experience at Newbold BMW. My sales agent was Chris Duncan. I found Chris t It is with great pleasure that I write this review about my car purchasing experience at Newbold BMW. My sales agent was Chris Duncan. I found Chris to be professional, courteous, and extremely knowledgeable. He answered all of the millions of questions I had about the vehicle. Purchasing a car can be a daunting task but with Chris I felt no sales pressure. It was by far the best experience I’ve ever had with any dealership. Matter of fact, I had to pinch myself a couple of times to make sure I wasn’t dreaming. I strongly recommend Newbold BMW. Ask for Chris! More
by Laurean
Employees Worked With
Chris Duncan
September 10, 2019
Excellent service Extremely trustworthy and responsive sales team. Won’t ever buy a car anywhere else. Their patience with me as a buyer was great, and never pushy. Extremely trustworthy and responsive sales team. Won’t ever buy a car anywhere else. Their patience with me as a buyer was great, and never pushy. Extremely happy with the cars I have purchased from them, and service was always easy and timely. More
by Brent
Employees Worked With
Carlos Holmes, Braden Dyer, Patrick Newbold
August 30, 2019
Excellence My BMW buying experience at Newbold was fantastic. Braden Dyer is top notch, Pat Newbold is great and Carlos Holmes is excellent at his job. Wou My BMW buying experience at Newbold was fantastic. Braden Dyer is top notch, Pat Newbold is great and Carlos Holmes is excellent at his job. Would highly recommendNewbold BMW to anyone. Trez More
by Quinn
Employees Worked With
Carlos Holmes, Braden Dyer, Patrick Newbold
August 23, 2019
Great Experience! We've purchased two BMW with Newbold BMW and each have been a positive experience. Chris Duncan was a pleasure to work with. We appreciate their cu We've purchased two BMW with Newbold BMW and each have been a positive experience. Chris Duncan was a pleasure to work with. We appreciate their customer care even after the purchase. Thank you Patrick Newbold. More
by mk3morrow
Employees Worked With
Chris Duncan, Patrick Newbold
August 06, 2019
Great people to work with I just picked up my new X7 from Newbold BMW and couldn't have had a more positive experience in working with both Patrick Newbold and Braden Dyer. Hi I just picked up my new X7 from Newbold BMW and couldn't have had a more positive experience in working with both Patrick Newbold and Braden Dyer. Highly recommend this dealership!!! More
by BSJ424
Employees Worked With
Braden Dyer, Patrick Newbold
August 06, 2019
The Newbold Experience is the BEST Experience! This is our second BMW purchase with Newbold. The customer service experience is out of this world. Each Newbold employee truly makes you feel like fa This is our second BMW purchase with Newbold. The customer service experience is out of this world. Each Newbold employee truly makes you feel like family. My husband and I now refuse to go to any other dealership because we don't receive the high caliber of attention and care anywhere else (we made the mistake of going to Autohaus once and that was a nightmare for a variety of reasons). Braden is fantastic and completely down to earth. On top of that, he stays connected with his customers - even years after your purchase. The staff provide such individual care to each customer; as I said, you can't go anywhere else. Thank you, Braden, for helping us to pick out this amazing 2019 x3 m40i!!!! We LOVE IT!!! More
by Ryan & Julie G.
Employees Worked With
Andy, Braden Dyer, Patrick Newbold
July 15, 2019
Design Flaw I just bought a used BMW 335i xdrive 2015 with 40,000 miles with a "rebuilt" title due to water damage. Fact: At 40,000 miles there is a vibration I just bought a used BMW 335i xdrive 2015 with 40,000 miles with a "rebuilt" title due to water damage. Fact: At 40,000 miles there is a vibration in certain RPM and MPH combinations. Fact: I took it to Newbold and was told the transmission was leaking through the casing, not a gasket but right through the metal casing of the body of the transmission. Fact: Sales representative said he had heard of this problem before and admitted it was a flaw in the design and/or production of the transmission. The metal was porous. Fact: The repair cost would be $11,600 and that did not even guarantee to fix the problem of the vibration and that may require $2200 drive shaft. Fact: Due to policy they would not honor any warranty because of the (unrelated to the transmission) previous damage. Fact: Then to add salt to the wound the sales rep. basically blamed me for buying it from an individual instead of them. Opinion: It doesn't matter who I bought it from, it was a BMW, not a Gremlin. If it has a design flaw that is not my fault, that is BMWs fault. For them to hide behind a warranty policy instead of owning their mistake in design or production is a simply unethical and pernicious. (Or to use a modern colloquialism, Chicken S**t.) That car sold for $55,000 and yet was un-drivable at only 40,000 miles. More
by Tom Skaff
Employees Worked With
I do not want to mention a specific sales rep.
July 12, 2019
New Car Purchase The process was quick. The dealership works well to meet the buyers needs. They are courteous and respectful of your time. They make recommendation The process was quick. The dealership works well to meet the buyers needs. They are courteous and respectful of your time. They make recommendations as to what is best suited for you. More
by Frequent Buyer
Employees Worked With
Braden Dyer
