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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
820 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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820 Reviews of National Dodge Chrysler Jeep Ram

March 20, 2024

Great Service when I dropped my car off. Modified my appointment for the same day. Thank you More

by Mp2531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Green
Mar 21, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your outstanding experience with us at National Automotive Group! We're thrilled to receive your five-star review and to hear that you received great service when you dropped off your car. Ensuring that our customers receive prompt and accommodating service is a top priority for us, and we're delighted that we were able to modify your appointment for the same day. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. Thank you for choosing National Automotive Group for your automotive needs. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to serving you again soon.

March 20, 2024

Always on time and great customer service! They take great care of my Ram when it is there! More

by GDB0369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Mar 20, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your wonderful experience with us at National Automotive Group! We're thrilled to receive your five-star review and to hear that you consistently receive on-time service and great customer care for your Ram. Ensuring that our customers' vehicles are well taken care of and that they receive exceptional service is our top priority, and we're delighted that we've been able to meet your expectations. Your trust in us to maintain your Ram means the world to us, and we're committed to continuing to provide you with the same level of excellence in the future. Thank you for choosing National Automotive Group for your automotive needs. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to serving you again soon.

March 19, 2024

Great price, service, and parts. They have it going on. I truly feel cared for. More

by Steve Walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Edwards , Robbie Yates, Lorenzo McNeal, Chris Hines, Bruce Wright, Darrell Graham, Hadi Ahmedi, Joshua Jones, Matthew Carey, Ryan Brown, Pete Brennan
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

We are absolutely thrilled to read your glowing review of National Automotive Group! Your kind words about our pricing, service, and parts mean the world to us, and we're delighted that you had such a positive experience with us. Ensuring that our customers receive excellent value, top-notch service, and quality parts is always our goal, and we're overjoyed that we hit the mark with you. Your satisfaction and feeling of being cared for are incredibly important to us, and we're thrilled to have earned your trust. Thank you for choosing National Automotive Group and for sharing your experience. If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out to us. We look forward to continuing to provide you with exceptional service in the future.

March 17, 2024

Prompt service; excellent communication between service representative and customer ; easy in and out; easy to schedule appointment More

by johnsonag1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your outstanding experience at National Automotive Group! We're thrilled to receive your five-star review and to hear that you appreciated our prompt service, excellent communication, and convenient scheduling options. Ensuring that our customers have a seamless and hassle-free experience is our top priority, and we're delighted that you found it easy to schedule an appointment and navigate our service process. We take great pride in maintaining clear and effective communication with our customers throughout their service visits. Your satisfaction is our ultimate goal, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

March 17, 2024

Great service from National Dodge! Mr. Kitrell Early is the Man! As always, thanks again, Sir! More

by Al Burgess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your fantastic experience at National Automotive Group! We're thrilled to receive your five-star review and to hear that you received great service from our team, particularly from Mr. Kitrell Early. Kitrell is indeed a valuable member of our team, and we're delighted to hear that he provided you with excellent assistance. We will make sure to pass along your kind words to him. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

March 17, 2024

pleasant experience on new car purchase Sales negotiations went well and delivery was seamless Vince was a gentleman to work with More

by Markm24
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Scott
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your wonderful experience with us at National Automotive Group! We're thrilled to receive your five-star review and to hear that your new car purchase was a pleasant and seamless experience. Ensuring that our customers have a smooth and enjoyable purchasing process is our top priority, and we're delighted that the sales negotiations went well and the delivery of your new car was seamless. Vince is a valued member of our team, and we're pleased to hear that he provided you with excellent service. We will make sure to pass along your kind words to him. Your satisfaction is incredibly important to us, and we're grateful for the opportunity to serve you. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group for your new car purchase. We look forward to serving you again in the future.

March 14, 2024

Service was fantastic. Service advisor was knowledgeable and followed up to make sure everything was done correctly More

by WRIGHTT59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your outstanding experience at National Automotive Group! We're thrilled to hear that you received fantastic service and that our service advisor provided knowledgeable assistance throughout your visit. Ensuring that our customers receive top-notch service is our priority, and we're delighted that everything was handled to your satisfaction. It's wonderful to know that our team member followed up to ensure that everything was done correctly, demonstrating our commitment to excellence. Your feedback means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us. Thank you for choosing National Automotive Group for your automotive needs. We look forward to serving you again in the future.

March 13, 2024

Excellent customer service specialist and extremely fast reliable team. Definitely will be coming back for all my business nerds. More

by terri.baish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your fantastic experience at National Automotive Group! We're thrilled to hear that you received excellent customer service from our specialists and that our team provided fast and reliable service. At National Automotive Group, we take great pride in delivering top-notch service to all our customers, and we're delighted that we could exceed your expectations. Your satisfaction is our ultimate goal, and we're honored that you've chosen to trust us with your automotive needs. We truly appreciate your kind words and your loyalty. We look forward to serving you again in the future and continuing to provide you with exceptional service.

March 10, 2024

Everyone was very helpful and great customer service. They got me in for recall service very quickly and ordered the parts for a future service to fix recall. Excellent service center! More

by sheree.blackwell
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience at National Automotive Group. We greatly appreciate your five-star review and are thrilled to hear that our team provided you with helpful assistance and excellent customer service. Ensuring the satisfaction of our customers is our top priority, and we're delighted that we were able to promptly schedule your recall service and order the necessary parts for future maintenance. Providing efficient and reliable service is fundamental to our commitment to excellence, and we're glad to have met your expectations. Your kind words about our service center mean a lot to us, and we will continue to strive for excellence in everything we do. Thank you for choosing National Automotive Group for your automotive needs, and we look forward to serving you again in the future.

March 09, 2024

The dealership was able to accommodate for a same day service. Upon arrival my vehicle was immediately taken back for the routine maintenance. The check in process has been updated to allow for an emai More

by pinto.slp.11
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Mar 19, 2024 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your recent experience at National Automotive Group. We are delighted to receive your positive review and to learn that we were able to accommodate your same-day service request efficiently. Ensuring that our customers receive prompt and convenient service is one of our top priorities, and we're thrilled that your vehicle was taken back for routine maintenance upon your arrival promptly. We appreciate your feedback regarding the check-in process. Your suggestion for utilizing text SMS check-in is invaluable, and we will certainly take it into consideration as we strive to enhance our customer experience further. Our aim is to continually improve our services to better meet the needs and preferences of our valued customers like you. Thank you once again for choosing National Automotive Group for your automotive service needs. We truly value your patronage and feedback. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out to us.

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