National Dodge Chrysler Jeep Ram
Jacksonville, NC
Filter Reviews by Keyword
By Type
821 Reviews of National Dodge Chrysler Jeep Ram
Excellent The staff was very helpful and professional! Chris was very patient and understanding with my situation. He made sure I was completely satisfied with The staff was very helpful and professional! Chris was very patient and understanding with my situation. He made sure I was completely satisfied with my choice. More
Great experience Another great buying experience. Friendly sales staff, great deal and great truck. Salesman was took time to demonstrate and explain each option on th Another great buying experience. Friendly sales staff, great deal and great truck. Salesman was took time to demonstrate and explain each option on the new truck. More
Great deal No haggling I told Matt what I wanted and got the deal. I would come back and give my business to you all again and I would recommend you all. Matt is No haggling I told Matt what I wanted and got the deal. I would come back and give my business to you all again and I would recommend you all. Matt is a great salesman to deal with. More
Excellent Customer Service All of the staff members at National Dodge were extremely courteous and helpful. Buying our second vehicle from them was once again a painless experie All of the staff members at National Dodge were extremely courteous and helpful. Buying our second vehicle from them was once again a painless experience. Our salesman, Matt, was superior. More
Great job! My sales rep, Eric French, provided professional and friendly assistance in my purchase of a new vehicle. He provided useful information when necessar My sales rep, Eric French, provided professional and friendly assistance in my purchase of a new vehicle. He provided useful information when necessary, and was patient as I looked at a number of additional vehicles before finalizing the deal on my original choice. If you want a professional sales rep who doesn't use aggressive sales techniques, ask for Eric French when you purchase your next vehicle. More
Unprofessional I recently purchased a used vehicle from the Superstore. The salesman, Mark Matlock, did an outstanding job of getting us into a vehicle with a pri I recently purchased a used vehicle from the Superstore. The salesman, Mark Matlock, did an outstanding job of getting us into a vehicle with a price we could afford. He was very professional and helpful during the process. However, after a couple issues and observations, the ONLY reason I would ever send someone to National Dodge is to see Mark. While waiting to see Mark one day, the manager was publicly berating another employee and dropped an F-bomb while I was there with my 5 year old. Once I purchased my car, I brought it in for a promised "detailing". I wish I could attach pictures here because the inside of the car was extremely filthy after the cleaning. I'm not sure why whoever cleaned it even bothered. I will say, they did a good job on the outside. More
STRAIGHT FORWARD DEALING JEFF ,MY SALESMAN PROMISED ME NO BS AND HE WAS EXACTLY RIGHT, WHICH MADE MY PURCHASE A MUCH LESS STRESSFUL AND MORE ENJOYABLE AND STRESS FREE EXPIERE JEFF ,MY SALESMAN PROMISED ME NO BS AND HE WAS EXACTLY RIGHT, WHICH MADE MY PURCHASE A MUCH LESS STRESSFUL AND MORE ENJOYABLE AND STRESS FREE EXPIERENCE. More
Friendly great staff Everyone was friendly and took care of all of my questions. Everything was done in a timely manner and very professional. I would recommend my friends Everyone was friendly and took care of all of my questions. Everything was done in a timely manner and very professional. I would recommend my friends to come here. More
Professional and Fair I recently purchased a 2016 Dodge Charger Hellcat. I had multiple trades and cash to put down. I found the vehicle I wanted online and sent a query vi I recently purchased a 2016 Dodge Charger Hellcat. I had multiple trades and cash to put down. I found the vehicle I wanted online and sent a query via the internet. I was immediately contacted by randy Brewer and then passed on to Jeff Harper. We discussed my trades and I sent all pertinent info along with pictures via email to Jeff. He discussed all with the manager Chris, who then called me to discuss numbers. We came to an agreement via phone. I drove to the dealership (hours drive) with my truck and boat. Upon arrival I was greeted by Jeff and we immediately began the paperwork. I was done in 2 hours and driving away in my new hellcat. The experience was nothing short of professional, courteous and very upfront ( as in no last minute "what is this charge" ) Kudos to all of these gentlemen, to include the financial specialist (sorry I forgot his name) Great staff, great team effort, thank you for everything. More
Delayed services I'm leaving a 2 star review because of delays in service for my recently purchased vehicle. The dealership associates Steve and Reggie were courte I'm leaving a 2 star review because of delays in service for my recently purchased vehicle. The dealership associates Steve and Reggie were courteous and I couldn't ask for better customer service and communication from them. What was lacking from this dealership was timing and delivery of services from the auto detail department. The vehicle that I purchased was supposed to be set and ready to go with a full service, detail and point inspection by Tuesday. I did not receive my vehicle due to not being detailed until Saturday. I would of rather been told to wait a week from the start rather than call everyday and hear an "it's not ready yet, it'll get detailed tomorrow" response. When I received the truck as a loaner over memorial day weekend because I had traded in my vehicle, I had to wash and remove the cigarette butts and dip cans from the bed and the inside of the truck. Usually dealerships leave you with a full tank of gas when you finally get to keep your vehicle. That was not the case with me, I had to fill up from near empty. More