National Dodge Chrysler Jeep Ram
Jacksonville, NC
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821 Reviews of National Dodge Chrysler Jeep Ram
Darrell always provides 5 star service This dealer’s service department is always very very busy. Yet, the service manager Darrell always finds a way the make the work. He provided honest a This dealer’s service department is always very very busy. Yet, the service manager Darrell always finds a way the make the work. He provided honest and trust full service every time. A dying breed !! More
Car in for service of a recall repair. I was treated well In my opinion they went above and beyond to make my visit comfortable. The store even had a shuttle service and picked me up when I was ready to retu In my opinion they went above and beyond to make my visit comfortable. The store even had a shuttle service and picked me up when I was ready to return More
Head Liner, Warranty Work Corrected the Head Liner in my Durango where it was replaced and not sealed correctly by the review mirror.. It was fixed yesterday and I'm satisfied. Corrected the Head Liner in my Durango where it was replaced and not sealed correctly by the review mirror.. It was fixed yesterday and I'm satisfied. Didn't take as long as expected. Darrel Graham was on top of his game in taking care of the situation. He was polite and was concerned if I was satisfied with everything. More
Timely manner, and a great customer experience. Darell was great as always, getting Me in and out as quickly as possible and giving me an all around great customer experience . Thanks again for maki Darell was great as always, getting Me in and out as quickly as possible and giving me an all around great customer experience . Thanks again for making me feel as family with every visit ! More
Service members great, process of work, not great. I took my car to the service department while I went for a work conference. My plan was to get everything fixed that needed to be fixed while I was aw I took my car to the service department while I went for a work conference. My plan was to get everything fixed that needed to be fixed while I was away for the week. I dropped my car off and filled out the after hours drop as much in detail as I could. I received a call (which was great) to confirm what I needed done. I received a call later confirming that they completed my alignment (which was greatly needed) and was asked if I needed anything else done. I replied that I wrote and expressed other concerns on the phone when I was contacted. I was asked did I need the car back that day and I told him I would be gone the whole week. I received a call the next day and was told that the alignment should have taken care of everything. I asked, "is my steering wheel still shaking when the car stops when slowing down from over 50 mph?" I explained that my car needed to be driven to see if it was corrected. He replied after he drove the car that it probably needed brakes. I expressed earlier that I wanted everything fixed, that I didn't want to come back in town just to put my car in the shop again. Long story short, after a day of driving the car, same issues are still apparent. Now I will have to waste a day of vacation to correct the same deficiencies. Very disappointed with the service process!!! More
Fantastic. We found ours. Very clean bldg. Very friendly staff. Fantastic deal. A vehicle which we have been looking for. Fantastic ride. From start to finish, I enjoyed everyo Very clean bldg. Very friendly staff. Fantastic deal. A vehicle which we have been looking for. Fantastic ride. From start to finish, I enjoyed everyone I encountered at the dealership. Thank you all. More
Awesome SERVICE experience!!! Darrell is the man! Always given the 5 STAR treatment!!!!!! Darrell is by far superior in his role and gives the most foremost customer service every time I visit the dea Always given the 5 STAR treatment!!!!!! Darrell is by far superior in his role and gives the most foremost customer service every time I visit the dealership! He is always a friendly face that I look forward seeing! More
Great helping me with what was going on with my Van. Made sure I had a vehicle to driver while they service mines.Kept me informed of what was going on with my Van. Thanks guys for all the hospitality. Made sure I had a vehicle to driver while they service mines.Kept me informed of what was going on with my Van. Thanks guys for all the hospitality. Such a AWESOME Service Team.LOVE AND APPRECIATE YOU GUYS. THANKS FOR WORKING WITH ME AND MY HUSBAND. GOD'S BLESSINGS TO YOU. More
Great Experience Very knowledgeable and friendly employees, not to "pushy", and were extremely helpful with all questions. I would definitely recommend this dealersh Very knowledgeable and friendly employees, not to "pushy", and were extremely helpful with all questions. I would definitely recommend this dealership. Purchasing a vehicle for the first time can be frightening and fast paced, but with National Dodge I was never rushed into making a decisions, and received true genuine assistance every step of the way. More
Wonderful experience This was my first time ever going to a car dealership and they gave me a wonderful experience. They helped me in every way and worked with me as well. This was my first time ever going to a car dealership and they gave me a wonderful experience. They helped me in every way and worked with me as well. They definitely look out for their customers. I definitely recommend recommend them to all my friends, family and especially my little sisters once they get their license. Great place, great people. More