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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
820 Reviews
Call Dealership (910) 347-3777

2223 N Marine Blvd

Jacksonville, NC

28546

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820 Reviews of National Dodge Chrysler Jeep Ram

November 14, 2023

Great service as usual! Staff was very courteous and professional. Scheduling was handled efficiently and expeditiously. More

by charlesarawls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Report | Print
Nov 15, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for your glowing review! We're thrilled to hear that you had another great experience with our service team. It's fantastic to know that our staff's courtesy and professionalism left a positive impression on you. Efficient and expedited scheduling is a priority for us, and we're pleased to hear that it met your expectations. Your satisfaction is our ultimate goal, and we appreciate your continued trust in National Automotive Group. If there's anything more we can do for you or if you have any suggestions for improvement, please don't hesitate to let us know. We look forward to serving you again and providing the same high-quality service in the future. Safe travels, and thank you for choosing National Automotive Group!

November 14, 2023

The people from the receptionist in the Service Dept to the Service person Joshua to the Sales associate who sold me the car to give me a loaner until my car was ready. Very nice and understanding people. More

by Melissajward85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua in Service, Michael Sullivan
Report | Print
Nov 15, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that our team, from the receptionist in the Service Department to Joshua in Service and the Sales associate, made a positive impact on your visit. It's our goal to provide exceptional customer service, and we're glad to know that our team members were very nice and understanding throughout your entire experience. Ensuring our customers feel valued and supported is a top priority for us. We appreciate your kind words and your trust in National Automotive Group. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to serving you again in the future. Safe travels, and thank you for choosing us!

November 14, 2023

Techs were very personable and aware of who their clients were directly, not having to call a name and see which person responded (there were 9 people waiting). Updates were given throughout everyones wait. More

by ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Nov 20, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with our service team! We're thrilled to hear that our technicians provided a personable and efficient service during your visit. Our commitment to customer satisfaction is paramount, and it's fantastic to know that our team's awareness and communication stood out to you. Your feedback is greatly appreciated and serves as motivation for us to continue delivering exceptional service. If you ever have further comments or if there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again in the future.

November 11, 2023

I was walked through sale process in a manner that was not overwhelming all in less than 2 hours. More

by sfahey94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarrel, Josh and Gina, Darrell Graham, Kitrell Earley
Report | Print
Nov 13, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your experience! We're thrilled to hear that you had a positive and efficient sales process with us. Providing a seamless and non-overwhelming experience for our customers is a top priority, and we're glad we could accomplish that for you in less than two hours. If you have any further feedback or if there's anything more we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you again in the future.

November 10, 2023

The request was for 5 wheel balance and rotate with follow-up alignment check after prior tie-rod replacement on both sides, plus an oil change with filter replacement. I got 4 wheel balance and r More

by majones10
Recommend Dealer
No
Employees Worked With
Kitrell Earley
Report | Print
Nov 13, 2023 -

National Dodge Chrysler Jeep Ram responded

We appreciate you taking the time to provide feedback on your recent service experience with us. We are genuinely sorry to hear about the discrepancy in the services you received. Your satisfaction is our top priority, and we want to assure you that this is not reflective of our usual standards. We are eager to investigate the matter further and understand where the breakdown occurred. To better assist you, could you please reach out to our service manager, Chris Waters, at (910)347-3777. We value your input and want to make things right. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns and improve your experience.

November 10, 2023

Always good quality service. Mr. Kitrell, Service Dept. representative is always helpful,courteous.and professional. More

by chambersww66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you consistently receive good quality service and that Kitrell, our Service Advisor, is always helpful, courteous, and professional. Providing excellent service is our commitment, and we're delighted to know that we have met your expectations. Your feedback is greatly appreciated, and we look forward to continuing to provide you with the same level of service in the future. If you ever have further comments or need assistance, please feel free to reach out. Thank you for choosing National Automotive Group!

November 09, 2023

Kittell is the best customer service representative National Dodge has. He always takes care of all my issues. More

by Kraftre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your positive experience with Kitrell and our team at National Automotive Group! We're thrilled to hear that Kitrell has consistently provided you with the best customer service. Taking care of our customers' needs is a top priority, and it's fantastic to know that he has been able to address all your concerns. We truly appreciate your feedback and your continued trust in our services. If you ever have further comments or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

November 09, 2023

Always the best of care at the service department at National Dodge jeep Chrysler . Thank you. More

by bward17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish awesome service., Darrell Graham, Kitrell Earley
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave us a wonderful 5-star review! We are delighted to hear that you consistently receive the best care at our service department. Providing top-notch service is our priority, and we truly appreciate your kind words. Your satisfaction is important to us, and we look forward to continuing to meet your automotive service needs. If you ever have further comments or need assistance, please don't hesitate to reach out. Thank you for choosing National Automotive Group!

November 08, 2023

Very pleased with the service I received today and customer care was pleasant for me More

by SEPARKER1229
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were pleased with the service you received today. Providing excellent customer care is a priority for us, and we're delighted to know that it was a pleasant experience for you. Your satisfaction is our goal, and we appreciate your kind words. If you ever have further comments or need assistance, please feel free to reach out. We look forward to serving you again in the future.

November 07, 2023

Very prompt and timely service. Awesome customer service and making the service appointment was very easy. More

by DSINANON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trish
Report | Print
Nov 10, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service prompt, timely, and that our customer service exceeded your expectations. Making the service appointment easy for our customers is a priority, and we're glad to know it was a seamless process for you. Your satisfaction is important to us, and we appreciate your kind words. If you ever have further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

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