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National Dodge Chrysler Jeep Ram

Jacksonville, NC

4.5
820 Reviews

2223 N Marine Blvd

Jacksonville, NC

28546

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820 Reviews of National Dodge Chrysler Jeep Ram

November 25, 2023

We have been purchasing our family Jeeps at National for close to twenty year now. They have our trust! They are always fair and we have never had any issues with the purchase process or the vehicles. The s More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shawn Debakey, Ryan Brown
Nov 27, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for being a loyal customer of National Automotive Group for close to twenty years! We truly appreciate your trust and are honored to have been your go-to choice for family Jeeps. It's wonderful to hear that you've consistently had positive experiences with our team and that the purchase process and vehicles have met your expectations. We're grateful for your kind words about our salespeople, especially Shawn Debakey, and appreciate your recognition of Devon Graham's helpfulness in financing. We're fortunate to have such a great team, and your feedback motivates us to maintain the high standards you've come to expect. We look forward to assisting you with your daughter's Jeep purchase in the near future. If there's anything specific you'd like us to focus on or any way we can make your experiences even better, please let us know. Thank you for choosing National Automotive Group, and we're excited to continue serving you and your family.

November 24, 2023

It is always a pleasure working with every one in the service department. They’re always helpful. More

by zeppypaige
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Nov 27, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for your positive review! We're thrilled to hear that you consistently find it a pleasure working with everyone in our service department. Providing helpful and friendly service is a top priority for us, and your feedback reinforces our commitment to excellence. If there's anything specific you appreciate about your interactions with our service team or any suggestions you have for how we can make your experiences even better, please don't hesitate to let us know. We truly value your trust and look forward to continuing to provide you with exceptional service at National Automotive Group.

November 24, 2023

Always friendly staff, kept me updated often and the waiting area is clean and nice. More

by kcchief_fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Nov 27, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to leave such a positive review! We're delighted to hear that you consistently experience friendly staff interactions, regular updates, and a clean, pleasant waiting area. Your feedback is important to us as we strive to provide excellent customer service. We appreciate your kind words and are pleased to know that our efforts to create a welcoming environment have contributed to your satisfaction. If there's anything specific you enjoy about our service or any additional ways we can make your experience even better, please feel free to share. Thank you for choosing National Automotive Group, and we look forward to continuing to serve you with the same level of excellence.

November 23, 2023

Great people everyone at the dealership were great to deal with especially Shawn we will be back vary soon my wife we be getting a vehicle in the coming months and we will be Bach to see Shawn More

by EFAUCETTE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shawn Debakey, Robbie Yates
Nov 27, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that everyone at the dealership, especially Shawn, made your car-buying experience great. We appreciate your kind words and are honored that you plan to return soon for your wife's vehicle purchase. Shawn and the rest of our team are committed to providing excellent service, and we look forward to assisting you both again in the coming months. If there's anything specific you enjoyed about your visit or anything we can do to make your future experiences even better, please feel free to let us know. Thank you for choosing us, and we can't wait to welcome you back to National Automotive Group.

November 22, 2023

Jerome and his uncle Devon were awesom. Very good listeners and both go the extra mile. Seems like they understand the buying experience and work hard to make it enjoyable More

by dave.c.douglas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerome and Devon. , Darrell Graham
Nov 27, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for sharing your fantastic experience with Jerome and Devon! We're thrilled to hear that they were awesome, attentive listeners, and went the extra mile to make your buying experience enjoyable. Providing exceptional service is our goal, and we're delighted to know that Jerome and Devon exceeded your expectations. Your feedback is truly appreciated, and we'll be sure to commend them for their outstanding efforts. If there's anything specific you enjoyed about your interactions or any suggestions you have for how we can maintain this level of service, please feel free to share. We value your trust in National Automotive Group and look forward to serving you again in the future.

November 21, 2023

Good service. The staff was friendly and efficient. I appreciate the shuttle service they offer. More

by DCWORKMAN
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Nov 21, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with National Automotive Group. We're delighted to hear that you found our staff to be friendly and efficient. Providing excellent customer service is a top priority for us, and we're pleased that you felt well taken care of. We're also glad to hear that you appreciate our shuttle service. Convenience is key, and we're committed to making your experience with us as seamless as possible. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

November 16, 2023

My experience at the dealership was great. Gawaine help make the process smooth and stress free. More

by Quen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lorenzo McNeal, Gawaine Johnson
Nov 20, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that your experience at the dealership was great and that Gawaine helped make the process smooth and stress-free. Customer satisfaction is our top priority, and we appreciate your feedback. If you ever have more comments or if there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again.

November 15, 2023

My oil change was done in a timely manner. They were very nice and helpful. More

by rparham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kitrell Earley
Nov 20, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that your oil change was done in a timely manner and that you found our team to be very nice and helpful. Customer satisfaction is our top priority, and we appreciate your feedback. If you ever have more comments or if there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to serving you again.

November 15, 2023

Darrell helped me get a loaner car and get mine into service quickly..very helpful. More

by jkoen14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Jonathan Gables
Nov 20, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Darrell helped you get a loaner car and ensured your vehicle was taken care of promptly. Your satisfaction is our top priority, and we appreciate your feedback. If you ever have more comments or if there's anything more we can do for you, please don't hesitate to reach out. Thank you for choosing National Automotive Group, and we look forward to

November 14, 2023

Kitrell is an excellent Service Advisor, keeping you apprised of the progress of repairs. Nice waiting area with coffee, water and snacks. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Graham, Kitrell Earley
Nov 15, 2023 -

National Dodge Chrysler Jeep Ram responded

Thank you so much for taking the time to share your positive experience with Kitrell and our service department! We're delighted to hear that Kitrell provided excellent service by keeping you well-informed about the progress of your repairs. We understand the importance of transparency and communication during the service process, and it's great to know that Kitrell exceeded your expectations. We're also pleased to hear that you enjoyed our comfortable waiting area, complete with coffee, water, and snacks. Creating a welcoming environment for our customers is a priority for us, and we're glad you found it enjoyable. Your feedback is invaluable, and we appreciate your trust in National Automotive Group for your automotive service needs. If there's anything else we can assist you with or if you have further suggestions for improvement, please feel free to reach out. Safe travels, and we look forward to serving you again in the future!

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