Napleton Nissan

Exceptional experience in purchasing a vehicle I was hesitant with the salesman they paired me with (Admittedly, I am not the easiest person to work with). But he was knowledgeable about the vehicl I was hesitant with the salesman they paired me with (Admittedly, I am not the easiest person to work with). But he was knowledgeable about the vehicle and sociable during the test drive, explaining additional features of the vehicle. He even took the time to answer my myriad of questions. This knowledge and patience was key in my decision to purchase the vehicle. From Carmax, to Dodge, to GMC, and Chevy; there was just no comparison. More

Great Dealer and Experience!! Jerry Storey was as pleasant and professional a salesman as I have ever dealt with. Gave me plenty of time and help in getting the deal I was looking Jerry Storey was as pleasant and professional a salesman as I have ever dealt with. Gave me plenty of time and help in getting the deal I was looking for. Thomas Vicari, was crystal clear in explaining the financial paperwork. Jim (I do not remember his last name), worked hard to make the numbers work for me. I really felt they were happy I was there. Great experience!! More

Loyalty no more!!! I have bought 2 Brand new Nissans in the past from Napelton but never again. Its to bad that one bad apple can blow it for everyone. I recently gave t I have bought 2 Brand new Nissans in the past from Napelton but never again. Its to bad that one bad apple can blow it for everyone. I recently gave them an opportunity to match a competitors price out of loyalty, even though i had a very pushy and over zealous sales man. They promised me a car by a certain day and when that day came and still no car i decided to walk the salesman got very loud and ignorant very fast. I was in no way disrespectful towards him, i just felt i was being strung along. He ended up telling me,quote{ Get out of here and have a nice day} among some other things that i will just leave alone, will be calling corporate on Monday! Save yourself a whole lot of trouble and go to Southlake Nissan instead where they have outstanding customer service and much better pricing!!! More

Poor Dealer Loyalty - Go shop elsewhere!!! After leasing 3 Altimas from this dealership I returned to lease another. I was rewarded with my brand/owner/dealership loyalty with an attempt to gou After leasing 3 Altimas from this dealership I returned to lease another. I was rewarded with my brand/owner/dealership loyalty with an attempt to gouge much more money from my pocket - I could have bought from another dealer for much less. Stay away - go shop elsewhere!!! More

Unprofessional I've never written a review, but people need to know that they should stay away. Absolute worst service I have received. Two months and over $1,000 an I've never written a review, but people need to know that they should stay away. Absolute worst service I have received. Two months and over $1,000 and nothing has been fixed. "Alright this time we know what's going on" is their favorite thing to say. Chris Lohman's customer service has been horrendous. First time I walked in, I tried to explain the problems I was having and he wouldn't listen. He is condescending and in my opinion full of himself. I've been refused any sort of refund, but whether I get one or not, I will be going to the better business bureau. Everyone I've talked to has had awful experiences. Please stay away More

Great dealership, great staff I wanted to get a new Maxima for a month now, and I went on 7/9/2016.I was greeted by one of the sales people, Matt. He was very very helpful with sho I wanted to get a new Maxima for a month now, and I went on 7/9/2016.I was greeted by one of the sales people, Matt. He was very very helpful with showing me the choices of vehicle they had, we went for a test ride and after brief negotiation, we agreed on my trade-in and on a sale. I got the car i want, with the price and options that worked for me, and now I am happy Maxima owner. I highly recommend this dealership, this is my third Nissan i purchased from them in the past 6 years. More

Sales dept good but NOT service department This used to be a GREAT service department. However the staff changed and it has now been full of dishonest tactics. On top of overcharging, the cust This used to be a GREAT service department. However the staff changed and it has now been full of dishonest tactics. On top of overcharging, the customer service is BAD. I gave three chances thay failed and I can'take go back. Now my Nissan needs servicing and I have to find another place to go. When I think of my past experiences I cringe. I had to get upper management involved to get my car & money back. They ordered a new part..and THEY DAMAGED it AND was charging me for another one! They called me over 5 times increasing the price each time...for the SAME one problem. The person kept calling & apologizing for giving me wrong price...but 5 times? He had no other reasons except that he kept making a mistake on pricing. The price difference went from $800 to $900 to $1200 to $1800 finally to $2300 for an air conditioner repair. More

Great people! This is my first purchase with Napleton Autowerks and I would highly recommend them to anyone looking for help in finding that perfect car. We travel This is my first purchase with Napleton Autowerks and I would highly recommend them to anyone looking for help in finding that perfect car. We traveled over an hour to make our purchase and would do it again. The staff is helpful, courteous and professional and they all made us feel that our satisfaction and purchase were of utmost importance. More

either incompetent or scam artists I purchased a new Rogue in 2014. I love my car and the sales people are great. It's a shame the service department is as horrible as it is. Very long I purchased a new Rogue in 2014. I love my car and the sales people are great. It's a shame the service department is as horrible as it is. Very long story short, they replaced the incorrect part on my car, failed to tell me the wrong part was ordered and then tried to keep the extra money. All done very deceptively. I would never recommend purchasing a car from this dealership wholly based on how terrible and incompetent the service department is. More

Good deals and friendly sales people. Saleperson was informative and friendly. He explained the features of the automobile and worked well with me. The available options were explained on Saleperson was informative and friendly. He explained the features of the automobile and worked well with me. The available options were explained on more than one model of the Murano and quoted prices and discounts on both. I would recommend this dealership to anyone. They will work with you. More