Napleton Nissan

Would not recommemd this dealership to know one. The service department manager is nothing but a huge liar, tells you he will do something and does not, tells you he will call you back and does not, The service department manager is nothing but a huge liar, tells you he will do something and does not, tells you he will call you back and does not, tells you he will mail needed documents and does not. His name is Tom !!! More

They suck The sorest service I have ever had and that going back 30 years the service department like to you and say they have no control what the service techn The sorest service I have ever had and that going back 30 years the service department like to you and say they have no control what the service technicians do but I was paying attention and they flat out lied to me second time there same thing I would not deal thigh them again to bad they sell Nissan cars in will go to another dealership More

Straightforward Excellent Service We went in with a rough idea of what we wanted and were able to not only narrow down our choice quickly because of the expert knowledge of Jerry Store We went in with a rough idea of what we wanted and were able to not only narrow down our choice quickly because of the expert knowledge of Jerry Storey, but were able to hammer out a deal that made us very happy with our choice. My mom is very happy with her early Christmas gift and we were very happy with our purchase of a Nissan Rogue 2015. More

Excellent service ! I went yo Schereville , Indiana to buy a car Nissan Rogue the service is good people there are friendly and they know whys they are doing . ! I went yo Schereville , Indiana to buy a car Nissan Rogue the service is good people there are friendly and they know whys they are doing . More

Very Satisfied Customer The salesman (Jerry Storey) was simple put OUTSTANDING, a pleasure to deal with, very understanding of what I was looking for and the amout I wanted The salesman (Jerry Storey) was simple put OUTSTANDING, a pleasure to deal with, very understanding of what I was looking for and the amout I wanted to spend with zero pressure. I was very happy about getting a used Altmia / 2013 with 7,800 miles. I will definitley purchase another auto from Napleton within the next few months and I will go back and look for Jerry again. Finance manager Tom was also outstanding in helping me get my loan approved. I bought a Nissan Altima in 2004 form this same dealership and I will continue doing business with them as I am a very satisfied customer. More

the service sucks They have no clue what they are doing. The people they have try to be nice but they do not know anything about what they are doing. No since of urgenc They have no clue what they are doing. The people they have try to be nice but they do not know anything about what they are doing. No since of urgency to do anything. Techs playing on their phone not working on the cars. Then they say they are really busy and backed up. More

Awful One of the worst car stores on the planet. The management indiscriminately cheats the salespeople and the customers; very high turnover of staff, so t One of the worst car stores on the planet. The management indiscriminately cheats the salespeople and the customers; very high turnover of staff, so there is not any assurance that the person you purchase your vehicle from (manager or sales person) will be their when you return for your first service! Staff routinely lies to customers, service staff is rude, and not punctual. Would never do business their again! More

Greatest Car Buying Experience Ever After researching new cars for a year, I narrowed my choices down to a Nissan Sentra and Mazda 3. I decided on the Sentra because it has a more refine After researching new cars for a year, I narrowed my choices down to a Nissan Sentra and Mazda 3. I decided on the Sentra because it has a more refined ride and I put 30,000 miles/yr and 360 commuting weekly. Rick Behrens is a terrific salesman-no pressure and knowledgeable and passionate about Nissan. Napleton gave me top dollar for my trade and the best price I could have imagined. I have purchased about 25 cars in my lifetime and never have been treated so fairly and professionally. There were no games. Do yourself a favor and visit Napleton and see Rick before you buy your next car. A five star experience. More

Wonderful Experience I leased a vehicle here years ago, but would never have bought again had it not been for the Manager, Matt Milla. I went in to the dealership over th I leased a vehicle here years ago, but would never have bought again had it not been for the Manager, Matt Milla. I went in to the dealership over the summer, and was treated very rudely by a salesman, and did not even attempt to purchase. When it was time to turn my lease in, I began to look for another place to go buy. Matt is a Facebook friend of one of my best friends, and neighbors. I noticed that he worked at Napleton Nissan, and I reached out to him. He could not have treated me any better. He answered all of my questions for several weeks(and since I was nervous about and uncomfortable with the dealership there were more than a few!!) and he made sure that there was a vehicle that was basically exactly what I wanted there on the premises. I didn't plan on leasing the new car on the Saturday that I went to meet with Matt, but he's a difficult man to say no to. He made the new lease work for me, and I'm sure that those pretty eyes of his have made more than one car deal go forward. I love my new Rogue, and now I can say that I have a go to person at my dealership, and he has a family right here in my neighborhood, and I just feel like that makes the situation more comfortable for me. I like doing business with people that are part of our community. Jerry was my salesman, and he was good too. More

Worst experience ever I went to buy used Toyota Corolla and deal looks good to me and decided to buy. This dealer is the only responsible to sale a car, then their responsi I went to buy used Toyota Corolla and deal looks good to me and decided to buy. This dealer is the only responsible to sale a car, then their responsibility is over. Next day i found some problems in that car and went to them, they didn't respond anything positively and the way of treating customer was completely changed because i went with few complains. In next week of buying car, my battery was completely gone, they didn't inspected the car properly and i had to install new battery in car just within 7 days. I went to them for this complain, they have charged like anything (Battery Cost + Labor + Inspection) instead of charging just for battery. They should have not charged for labor and inspection because it was lacking of their inspection and which i had to suffer. Also for registration paper, today its 21st day of buying my car and still they haven't send required documents to BMV office and today even they are saying that they can't tell me approx time even when this process will get finished. This process should be done within first 10 days. Completely unsatisfied with service.....!!!!!!! More