I purchased a 2013 Toyota RAV4 recently and had a terrible experience with Napleton Nissan in Schererville. The morning after my purchase I noticed a shudder while driving. I took the vehicle to an independent mechanic, who found a cut in the left-rear tire that made the car unsafe to drive (see photos). When I contacted the dealership they offered only to replace the tire, refused to cancel the sale, and dismissed my concerns about the drivability issue. I would caution anyone considering buying from this dealership to be careful who they do business with. This was an unsafe condition missed at sale and I do not recommend doing business with them based on my experience.

Horrible sales, wanted me in and out. Poor customer service, don't waste your time here.

I had such a great experience at Napleton of Schererville. Rick was our sales associate and he assisted my boyfriend and I in getting us exactly what we wanted. Rick was patient and understanding and was great to work with Jon. The general manager was also very helpful and kind, I love my new vehicle and I’m so glad this process was nice and smooth !

Nice professional and efficient. They we so nice and met all of our expectations. We refer anyone I know to go there.

Liz and Kristy were very professional, inviting and no-nonsense. When we arrived Kristy welcomed us by offering coffee or other drink. She then introduced us to Liz who was a phenomenal salesperson. Liz was professional, personable, knowledgeable and treated us with great respect. Overall my wife and I had a great experience!

Everyone at this dealership was phenomenal! The service I received was A+! Kristy was AMAZING! Liz answered all of my questions and concerns! Even John Anderson (the manager) personally shook my hand and welcomed me! The finance guy Dan made me feel at ease and walked me through ALL the financing options with ease. I am EXTREMELY happy with my new Rogue and the Napleton Nissan team! THANK YOU ALL for a GREAT experience! Highly recommend them!