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Napleton Downtown Chevrolet Buick GMC

Chicago, IL

Overview
Employees
Reviews
Vehicles
4.5
1,227 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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2720 S Michigan Ave

Chicago, IL

60616

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Showing 1,227 reviews

February 05, 2026

I have always had good experiences here my car was taken in at my àppointment time everything i requested was taken care of in a timely mannered and my car was washed before it was returned to me i am very More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Dee, we're glad you had a seamless experience at Napleton Downtown Buick GMC. Your satisfaction is our priority, and we look forward to serving you again!

February 05, 2026

The service team at Napelton was attentive and quick to remedy the issue with my car. They were very kind and courteous. More

by yola959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the awesome review! We're glad to hear our service team was attentive and quick to help. We hope to see you again at Napleton Downtown Buick GMC!

February 04, 2026

I received exceptional service from the service department at Napleton Downtown. Thanks again to Martin and Raul for your professionalism and willingness to assist me. More

by Toyiawilb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Turner, and Raul
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Feb 04, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We're so glad to see you had a great experience with Martin and Raul from our team, Toyia! Thank you for choosing Napleton Downtown Buick GMC and we hope to have you as a customer for life!

February 03, 2026

I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional More

by Kmjoli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2026 -

Kmjoli responded

I have purchased several vehicles from this location from the same salesman Allen Washington who is very knowledgeable and professional

Feb 04, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thanks so much for the 5-star review of Napleton Downtown Buick GMC! Allen will appreciate your kind words.

January 31, 2026

Quick and professional. Clearly communicated the process, honest timelines. Mike made sure everything was taken care of, followed up with me. Highly recommend More

by prowell11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Acre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for this glowing review! We are thrilled to hear that Mike took excellent care of you. We truly appreciate your business and we hope to work with you in the future. - The Napleton Downtown Buick GMC Team

January 29, 2026

Never have parts, can’t figure out the issue with my car and i keep having the same issues with my speakers, CarPlay, and my suspension that they fixed and it’s making the same noise More

by Ajeane3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Todd Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Gruman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Acre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manny Diaz
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We aim to deliver solutions efficiently, so I am disheartened to learn about the continued issues with your speakers, CarPlay, and suspension. I want to provide the repairs and accommodations you need, so let's connect so that we may work toward resolutions together. I will look for your contact information, but please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago. Thank you.

January 26, 2026

I went there with screeching brakes that are still under warranty. They did not fully inspect brakes but just measured them from the side and said they were ok. More focused on other things than what I came More

by booker.jacqueline
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Gruman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

We're committed to providing thorough and attentive service, so it's concerning to know that your brakes weren't fully inspected during your visit. We'd like the chance to make things right and ensure that your concerns are fully addressed. Please reach out directly tochicagofeedback@napleton.autos. - Napleton Downtown Chicago

January 24, 2026

I was satisfied with my oil change and my tire rotation for my 2013 yukon denali More

by afj520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Morrison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for the great review. We look forward to seeing you again at Napleton Downtown Buick GMC!

January 23, 2026

I really appreciate the patience of Allen. He is very knowledgeable of different cars and it helped me a lot. Thank you again. More

by rpegues1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Thank you for choosing Napleton Downtown Buick GMC and for sharing your experience! We're happy to hear Allen was so helpful.

January 22, 2026

Horrible experience! This is the 2nd time I’ve experienced horrible service, especially from the service rep Mike Olsen. Communication is horrible my vehicle was kept for More

by Chanel W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Olsen
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Jan 26, 2026 -

Napleton Downtown Chevrolet Buick GMC responded

Chanel, we are truly sorry to hear about your negative experiences and the communication issues you faced. We pride ourselves on providing timely and efficient service, so it's concerning to hear that we fell short in this case. We would appreciate the opportunity to discuss your concerns further and see how we can rectify this situation. Please reach out directly to chicagofeedback@napleton.autos - Napleton Downtown Chicago.

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