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Napleton Downtown Chevrolet Buick GMC
Chicago, IL
1,227 Reviews
Every dealership in the Napleton Auto Group is guided by a single principle -- putting the customer first. From 1931 when Edward W. Napleton opened a small Desoto dealership on the south side of Chicago to the more than 60 Napleton Auto Group dealerships our family owns today our commitment to customer satisfaction shines through at every Napleton dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,227 reviews
March 02, 2026
Mike is great he fix my windows when they let down on there own mike look AT my radio I'm very happy with his kind help there own mike look AT my radio I'm very happy with his kind help More
by cgilesm01
Employees Worked With
Other Employees :
Mike
February 28, 2026
He was very professional and made sure that I got the service I needed. Very positive with Todd. This was the first time my visit there was this positive. Todd is good! service I needed. Very positive with Todd. This was the first time my visit there was this positive. Todd is good! More
by brady_antoinette
Employees Worked With
February 25, 2026
Due to it was my first time getting service everyone was nice and professional. Especially Todd he was alsome nice and professional. Especially Todd he was alsome More
by T
Employees Worked With
February 24, 2026
My experience at dealership was great. The service person explained everything so I could understand The service person explained everything so I could understand More
by Patricia Whitfield
February 19, 2026
The buying process was easy, Yancy was amazing. He listened to what i wanted, gave me some options, he even looked for options at other dealers. He explained the options and went through the vehicl He listened to what i wanted, gave me some options, he even looked for options at other dealers. He explained the options and went through the vehicle with me. He was clear and attentive about the process. My next Chevy will be purchased from Yancy. He was also the inly sales representative who thought to ask me if I needed help. 5 others walked by me and two others were in their office on their phones, but saw me. I appreciate the service he provided and love my new vehicle. Alfred A Garza More
by Garzaac97
Employees Worked With
Yancy
February 18, 2026
Great service and excellent customer service from G. N.C.Team members made me feel at home N.C.Team members made me feel at home More
by Patricia Kelley
Employees Worked With
February 18, 2026
Excellent service and comfortable waiting area. My service advisor Todd was very knowledgeable and helpful in assisting me with my vehicle. The technician David took care of the maintenance needed My service advisor Todd was very knowledgeable and helpful in assisting me with my vehicle. The technician David took care of the maintenance needed to my vehicle in a timely manner. My vehicle was thoroughly cleaned when returned to me. More
by Poochie
February 06, 2026
Thorough and upfront with pricing and vehicle needs. Would recommend and have been a customer for 5 years Would recommend and have been a customer for 5 years More
by JT
Employees Worked With
February 05, 2026
Mr.Andrell, very kind patient with me knowledgeable ,personable he may sure that I got the car that I wanted Thanks ,personable he may sure that I got the car that I wanted Thanks More
by Happy Sunday
Employees Worked With
