Napleton Downtown Chevrolet Buick GMC

Positive. I was kept informed about the issues regarding my car and I appreciated the help in getting a ride to and from my home because I had to leave my car I was kept informed about the issues regarding my car and I appreciated the help in getting a ride to and from my home because I had to leave my car overnight More

It was ok It was ok ? ? however, the labor price was a debate Right ? however, the labor price was a debate Right More

Horrible and a complete rip off Horrible and a complete rip off and I will never come back and I will tell my friends not to ever come there rip off and I will never come back and I will tell my friends not to ever come there More

I brought my vehicle to the service department at Napleton Downtown Chicago to fix an issue with Super Cruise, and this has been one of the worst service experiences I’ve had. After inspecting my Napleton Downtown Chicago to fix an issue with Super Cruise, and this has been one of the worst service experiences I’ve had. After inspecting my car, they told me the problem was caused by my license plate being mounted on the lower right grille, supposedly blocking the long-range radar. That didn’t make sense because I had been driving like that for about five months with no issues. Still, I trusted their diagnosis and paid nearly $700 for a new bracket relocation and installation. After the work was completed, they told me the issue was fixed. It was NOT fixed. Within two hours of picking up my vehicle, I was back on the road and realized Super Cruise still was not working—even on clearly mapped roads where it should have been fully functional. I immediately called the shop to let them know. This was not something I waited days to report—it was almost right after leaving. I later spoke with another shop in Indiana, and they told me that the license plate placement would not have caused the issue I was experiencing. When I returned to Napleton, they changed their diagnosis and told me the problem was actually the shark fin antenna on top of the vehicle, which had been damaged earlier in the winter. Now they want to charge me another $400+ plus labor to fix that. So I paid over $700 for a misdiagnosis, the problem was never fixed, and now they want even more money to repair what appears to be the real issue—while refusing to refund or correct their mistake. To make matters worse, I even went on a test drive with the technician. During the drive, he kept insisting that Super Cruise was “working,” even though it clearly was not. He was confusing it with basic driver assistance features. I had to explain to him what Super Cruise actually is and how it works. Even after I explained it, he still insisted it was working when it wasn’t. He didn’t even understand the steering wheel indicator light that shows when Super Cruise is properly engaged. This is extremely concerning—because the person diagnosing my vehicle didn’t even fully understand the system he was working on. This entire experience shows a lack of knowledge, accountability, and professionalism. Customers should not be charged hundreds of dollars for incorrect diagnoses, especially when the issue remains unresolved. At this point, I’ve spent over $700 for nothing and am being asked to spend even more to fix a problem that should have been properly diagnosed from the start. I strongly recommend getting a second opinion before trusting this service department with your vehicle. More

It was very easy to make an appointment. They took me promptly at the right time. Todd was very helpful and the work was done within the a lot of time. They said everything was perfect. They took me promptly at the right time. Todd was very helpful and the work was done within the a lot of time. They said everything was perfect. More

Very classy dealership, I am impressed! Everyone was friendly and courteous Plus a good service on my automobile. Everyone was friendly and courteous Plus a good service on my automobile. More

Your employees/staff are always knowledgeable, helpful and pleasant. Mike helped me understand my problem that I was having and the corrections that need addressing. and pleasant. Mike helped me understand my problem that I was having and the corrections that need addressing. More