Naples Nissan

Worse place ever, there's a bunch of liars working here, 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now afte 2 years ago we bought a car here and obviously anyone that's buys a new car knows that has to get gap insurance right, we'll fast forward to now after hurricane Ian, we lost everything including our car, well we call our lender and was told we did not have any gap insurance! How is that possible when we first bought the car we asked for gap insurance and we were told we were getting gap insurance, explain to me how in the world I call the bank and now I'm informed that we don't have it, we can't look in our papers because all of our papers were inside the car that got flooded, so we have been trying to call and no one in financing answers the phone, we have been leaving messages and nothing, the only day that we were able to go in we were turned down because "it was a Sunday and they couldn't do anything on a Sunday" so they promised us to get back to us on Monday, well is Thursday and we still have not heard anything back again, like if we have all the time to be driving all the way to Naples mind you we don't have a car and we have to be asking around to borrow a car to be able to get there, this is very disappointing I would not recommend this place at all please stay away from here, I repeat stay away from here More

Took my car in for oil change, tire rotation, problems with my tinted back window and a recall. Paid for my service, when I drove away my car was pulling to one side, went back they took it to the back an with my tinted back window and a recall. Paid for my service, when I drove away my car was pulling to one side, went back they took it to the back and rotated my tires! When I asked the manager about it, he stated that they were putting my tires back the way it was! So my tires were Not rotated. Then the Manager drives the car says nothing wrong with it, then he puts $25 on the counter and states that's for the rotation. How can I even trust them again, they just let it go. No tire rotation and they didn't even take the time to find out why my car was pulling to one side. And it was fine before I took it in! So I suggest you know exactly what it is that they do to your car, because they lie about what's on paper! More

If there was a 0 I would give it. I brought my car in because I thought the starter was not working. We hooked it up at my house and found a different code as the car started so we dr I brought my car in because I thought the starter was not working. We hooked it up at my house and found a different code as the car started so we drove it in. Kim told me that I would be charged 189.00 for diagnosing the vehicle if when they were done i did not do the work. SO we also added the tire sensor as they told me months before he could not be reset so it was probably the sensor and they also added a recall but they did not have a resolution for that either. SHE DID NOT TELL ME I WOULD BE CHARGED 189.00 FOR EACH LINE ITEM but note they did not charge me to reset the tire code. So I had them replace the battery as it was not the starter and they still charged me 189.00 to diagnose the other code. BUYER BEWARE when you go there. THEY HAVE NOW LIED TO ME TWICE. so my battery now cost over $439.00 for a $169.00 battery because i did not do the other $2000.00 with them for the code I SUPPLIED TO THEM. plus we had to call for two days to find out if the battery was replaced, A LIE BY OMMISSION IS STILL A LIE. THEY HAVE LOST ALL OUR BUSINESS FOR GOOD. More

I would not recommend this dealership to anyone in the market to buy a car. This was the most odd and worst experience I have ever had at a car dealership….if they can call themselves that. It’s funny tho market to buy a car. This was the most odd and worst experience I have ever had at a car dealership….if they can call themselves that. It’s funny though everyone I told about my experience said yeah I’ve heard crazy horrible stories about that dealer. Keep away and go elsewhere they don’t want anyones business anyway especially if you are female or have a daughter because if you are then you can’t see the car but a man certainly can. More