Naples Mazda

Courtesy and prompt service. Marko was helpful and explained service procedures clearly. Service was performed in a timely manner. Marko was helpful and explained service procedures clearly. Service was performed in a timely manner. More

The service advisor was a great communicator and let me know everything I needed in real time. know everything I needed in real time. More

John spent time finding the vehicle that would meet our budget. He is a pleasure to work with. This is the second time we have leased front him. budget. He is a pleasure to work with. This is the second time we have leased front him. More

In the 5 years I've been taking my car to Naples Mazda, I can only say good things about the service received. I believe dealerships play a key role on consumers when choosing a car manufacturer. So far Napl can only say good things about the service received. I believe dealerships play a key role on consumers when choosing a car manufacturer. So far Naples Mazda, is making me stick to Mazda. Thanks. More

Sales guy was good. They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership They did negotiate more than I thought, so I was happy. The problem was with delays and really bad communication from the day we left the dealership with the new car. I waited for weeks to get a check they owed me. They also owed me parts and essentially everybody just forgot about it even though I followed up countless times. All in all I would avoid this dealership, they quite simply don’t care about it’s customers or their experience. It’s hard to believe just how out of touch they are with how it feels from the customer end of the experience. More

We purchased a pre-owned car that had a battery management light on and the navigation system would not load. We were told that both items would be taken care of. When the car was delivered, the management light on and the navigation system would not load. We were told that both items would be taken care of. When the car was delivered, the light was still on and the navigation did not work. We live in another state. We had to buy a new battery and install it. That took care of the light. I had to update the SSID card on my computer myself. That took care of the navigation system. Poor customer service. More

Wry prompt, polite and knowledgeable He didn’t hover over me. He was appreciative of my time. over me. He was appreciative of my time. More

Unfortunately I was sick during my car buying experience but quickly needed a replacement vehicle. I had good experience w/Ellen & Cole the first day. But was sick so had to leave. My next encounter was but quickly needed a replacement vehicle. I had good experience w/Ellen & Cole the first day. But was sick so had to leave. My next encounter was w/Brent & I decided on a 2016 Ford Escape. They did a great job on detailing the car, etc but I think I paid at least $2,000 more than I should have. Again, still sick w/bronchitis so asked Brent about reducing the price but he said it had been reduced the prior week. Since I had already been pre-approved by my lender the finance process was relatively quick. I had been interested n purchasing a used CX-5 but all that was available were new models. Maybe next time I’ll end up w/a Mazda! Never got the new car buying kit but it was late when we left that night. More

Friendly, warm and courteous staff. From your service dept (Seth) and your technician (Fred) to not only Caroline but also Sal in Finance. Purchasing a car from Mazda was exceptional. T From your service dept (Seth) and your technician (Fred) to not only Caroline but also Sal in Finance. Purchasing a car from Mazda was exceptional. Thank you for everything that has been done. More

My experience with Naples Mazda was very professional and timely. I was able to efficiently negotiate over the phone for both my trade in and the purchase of the new CX 50. I would highly recommend Nap and timely. I was able to efficiently negotiate over the phone for both my trade in and the purchase of the new CX 50. I would highly recommend Naples Mazda and will definitely consider them for my next vehicle. More