Naples Mazda

The experience was great fast an effective. Loved our sales men Victor Rodriguez and the clear explanation and help he gave us to decide our best options. He subjected to check all our options Loved our sales men Victor Rodriguez and the clear explanation and help he gave us to decide our best options. He subjected to check all our options even our car insurance and we also got great help with their insurance agent to get the best deal. All and all loved it. More

I had some maintenance done(oil change, tire rotation, etc.) and then driving Highway I-75 next day or so the SUV CX-5 started smoking extensively. Engine oil spilled all over engine parts. The technician etc.) and then driving Highway I-75 next day or so the SUV CX-5 started smoking extensively. Engine oil spilled all over engine parts. The technician forgot to replace the engine oil cap. Very concerned and disappointed that this happened. Lexie Campisi was very helpful and accommodating. She had the engine flushed out with some sort of degreasing cleaning fluid. She apologized for this very unfortunate incident. Not pleased with the overall service experience. More

Wasted my time and never got the car signed paperwork for 3 hours with no car one week later 3 hours with no car one week later More

She was very attentive throughout the entire service and made sure everything was handled smoothly. She paid close attention to every detail, ensuring a great overall experience. made sure everything was handled smoothly. She paid close attention to every detail, ensuring a great overall experience. More

Just a great place for your car needs I always bring my car to Mazda dealer to have my service performed they do the best work.. car to Mazda dealer to have my service performed they do the best work.. More

Phill was awesome to work with very friendly and welcoming I would definitely recommend him welcoming I would definitely recommend him More

Too many games played. the $2000 dealer package is designed to make up for any "discount" given on the car selected. Additionally, I was prepared to pay cash for my car. the $2000 dealer package is designed to make up for any "discount" given on the car selected. Additionally, I was prepared to pay cash for my car. I was talked into financining in order to get another $1000 off. In reality, I was paying $7 a day in interest and I was asked not to pay off the car for 3 months so that the dealership could get a kickback to make up for the "discount." Finally, the car only came with one key, when I asked for the dealer to make sure it had 2 keys (since they did not disclose only one key anywhere" I was told I had to pay for one. Then, when the key was to be ready I was told that they had the wrong key. I never heard from the dealership again. I had to text twice, with no response, inquiring about the key. When I called I was told that the key would now cost $350 after being quoted $250. All of the above has left a very bad taste in my mouth. Responding to texts was nearly immediate before I purchased the car. After purchase, crickets. Positive note, I did not feel any pressure from the 2 sales guys I dealt with, John and Phil. Financing wasted over 2 hours of my day because the numbers were wrong and the whole deal seemed fishy to me. I did pay off the car in full before making a payment. Bottom line, with all of the add ons, a car that was 24,300 ended up costing $29k out the door. Never again. More

HOW COME THE CAR WAS NOT WASHED AND I WAS TOLD THEY DID NOT PICK UP AND DELIVER THE CAR, I am handicapped and cannot drive that far. NOT PICK UP AND DELIVER THE CAR, I am handicapped and cannot drive that far. More

This is our 3rd Mazda from Naples Mazda and we’ve had a positive experience every time we are there positive experience every time we are there More

Great customer service friendly and knowledgeable staffandvgotnme in without an appointment and kept me informed about the progress regularly. staffandvgotnme in without an appointment and kept me informed about the progress regularly. More