NYE Chrysler Dodge Jeep Ram

Service advisors need to keep customer updated when their vehicle is in for service. No contact at all!! vehicle is in for service. No contact at all!! More

This was an AMAZING experience! !!!! I can not say enough reat things about the service team at NYE CDJR. Chris Myers was outstanding! Brought my truck right in as soon as I arrived !!!! I can not say enough reat things about the service team at NYE CDJR. Chris Myers was outstanding! Brought my truck right in as soon as I arrived & had it scanned in no time. Cory Webster was the advisor and got me in the system right away. The tech Anthony was spot on and had the truck completed and ready for pick up in a short period of time. Craig Beach was the person who facilitaed everything. Best experience ever!!!!! More

Left wires hanging under dash and wheel not aligned it’s inch off center, and they don’t return calls. Service manager will not talk to you, leaves it to the underlings. I just bought this truck drove it inch off center, and they don’t return calls. Service manager will not talk to you, leaves it to the underlings. I just bought this truck drove it for a week and they’ve had it for two. They obviously just slapped a insp sticker on emergency brake was broke and tinting was illegal, besides steering being broke. More

Direct and straight forward! The BOT was a little hard to work with. Only accepted canned answers to canned questions! I prefer a human interface. The BOT was a little hard to work with. Only accepted canned answers to canned questions! I prefer a human interface. More

Service was great, everyone was friendly and easy to deal with! They got my truck right in! with! They got my truck right in! More

Easy appointment scheduling process as well as excellent communication throughout keeping me informed on the status of repairs. communication throughout keeping me informed on the status of repairs. More

Has a nice waiting room with hood coffee. Woman’s Bathroom is clean and easily accessible Woman’s Bathroom is clean and easily accessible More

The salesman was great. The dealership was trying to put some system in that sucked out loud. The salesman was very upset with the system that did not work for the dealershi The dealership was trying to put some system in that sucked out loud. The salesman was very upset with the system that did not work for the dealership. Get a pad and paper and sell cars the way they used to get rid of the xxxx computers. More

I am extremely dissatisfied with the service I received regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was t regarding my Jeep Summit. My vehicle was towed to your dealership on Monday because it would not start, and it was believed that the battery was the issue. After not hearing anything from the service department, I called on Wednesday for an update and was told the vehicle had not yet been looked at but was expected to be brought into the shop that afternoon. On Thursday morning, I stopped by in person to check on the status and was again told the vehicle had not been inspected but would be brought in that afternoon. When I returned on Friday morning, Corey was unable to locate the vehicle. Shortly afterward, our fleet manager called and was informed that the vehicle still had not been looked at, but that it would be brought into the shop that afternoon. When we called again later that Friday, we were finally told that the vehicle had just been brought in for inspection. The following Monday, we were informed that the battery needed to be replaced and that the rear hatch door also required replacement. We declined the hatch repair and authorized only the battery replacement. I was able to pick up the vehicle on Tuesday. What should have been a straightforward battery replacement took more than a week to complete. Throughout the process, communication was poor, updates were inconsistent, and there appeared to be little urgency in diagnosing or repairing the vehicle. The fact that the vehicle had not even been inspected for several days and could not immediately be located when I inquired was especially frustrating. This was the worst service experience I have ever had. Based on this experience, I do not plan to return for future service and would not recommend this dealership's service department to others. More