12 Chrysler Dealers near 13421near 13421

I was in just for a nysi the service team welcomed me - kaedawgie

I was in just for a nysi the service team welcomed me right in and made my appointment an easy one.

We purchased our past 3 Jeeps from Maquire from a great - Sbarni

We purchased our past 3 Jeeps from Maquire from a great salesman that is no longer there. When we went in last week to purchase a new one the only person to greet us was Christian Andaluz. We were a little apprehensive at first, because he seemed very young and inexperienced, but it ended up being a very pleasant experience. Never judge a book by its cover. We love dealing with Maquire, they have always treated us well.

Great overall experience dealing with the salespeople - Dabbott0684

Great overall experience dealing with the salespeople here! Reilly was very patient and easy to deal with! I will definitely be going back again when I need a new car!

I had a fantastic experience with Friendly CDJR in Rome - 27 Summit

I had a fantastic experience with Friendly CDJR in Rome NY. I just purchased a 2027 Jeep Grand Cherokee L Summit and Glenn Shaver was my salesman. Glenn was very thorough and explained in detail everything from ordering my truck to getting me comfortable with it when it arrived. Glenn was very kind and professional and answered every question I had during my entire process. Friendly CDJR is an outstanding dealership and I will definitely be back as I will never go anywhere else to buy a vehicle! Thank you Glenn and Friendly CDJR in Rome NY!

Megan S, service advisor, Richard T service mgr. - chrisduq26

Megan S, service advisor, Richard T service mgr., and Tom, service tech. My 2017 JGC had an intermittent starting issue. Was advised to change the main battery and did along with the auxiliary battery. Wemt about 6 miles and the same issue, would not start. Finally got it started amd brought it back. A bunch of new codes came up. They got my car back in, about 1hr. later. They went through the check list and found a small yellow wire loose on my starter. Im so appreciative of them getting me in as I need to leave the next day to drive almost 1400 miles to get home. They were patient with me as I was frustrated yet respectful to them. They knew my urgency. I would like to thank them and recommend this group to anyone with needing repairs for their Chrysler built vehicles. Just as they were patient with me you need to be the same and they will take care of you. God Bless all!!

Come see John Purcell for all your vehical needs. - Scottchurch42

Come see John Purcell for all your vehical needs. Easy to work with. Have bought several cars from friendly dodge hamilton.

Dealer service departments are generally not great, but - benjaminhook

Dealer service departments are generally not great, but Romano Jeep is by far the worst I've ever dealt with. They are only getting one star because zero is not a choice. I booked my appointment 3 weeks in advance. Between then and the time I brought my vehicle in, a few other things came up that I wanted addressed, since the vehicle is under warranty. I made a detailed list and included it in the night drop envelope. The next morning I got a call from the service advisor Anthony. He was extremely rude and refused to look at anything on the vehicle other than what I had previously mentioned when I booked the appointment. At that point I was tempted to just pick up the car, but one of the issues that had developed was a very noisy driver front wheel bearing. I got Anthony to agree to at least look at that. That was the last phone call or text I received. After that they called or texted my wife, even though my information was both on the night drop envelope and the note I enclosed. When my wife told me my car was done (because they called her, not me) I called Anthony to find out what was done. Besides the maintenance and recalls I requested, he informed me that they replaced the right front bearing. I thought that was odd because I had already diagnosed a failed left bearing. I picked up the vehicle after hours. The first thing I noticed was the hood was left open. Fortunately there is a warning message so I didn't drive away like that. Second the oil life monitor was not reset. I checked the oil and it looks like they did change it, although it's slightly over filled. But the biggest issue, besides Anthony's attitude, was that I got half a block down the road and the left front bearing is still loud! They put 12 miles on the car and they didn't notice the noise was still there! Anything over 20 mph and you can hear it. Complete incompetence. I will never do business here again. Follow up to my above review: I picked up my vehicle from Nye where they not only replaced the very bad left front wheel bearing, but also had to replace the right front bearing again due to improper installation at Romano! Never cleaned the mounting surface on the knuckle and did not torque the axle nut so in under 100 miles it was already loose. Now I'm wondering if they even bothered to do my recalls or if they just checked them off as done.

My wife called Driver’s Village Jeep in Cicero, NY, and - AA

My wife called Driver’s Village Jeep in Cicero, NY, and spoke with a man named Kyle in the service department. He told her the next available appointment was November 6. When she explained the car was unsafe and asked about towing or a loaner, he was rude, unhelpful, and hung up on her, telling her to “go somewhere else.”

PLEASE PLEASE DO NOT EVEN PULL INTO THEIR YARD Since - Ron

PLEASE PLEASE DO NOT EVEN PULL INTO THEIR YARD Since purchasing a vehicle on April 30th, 2024 This certified pre owned Jeep compass has been nothing but a nightmare. Completly understand cars with mechanical components develop flaws. However, the people that work here are severely disrespectful , unwilling to reason, and incredibly shady. The vehicle was purchased with 46,226 miles. The engine blew at 46,252 miles. Additionally the car was first traded in to the dealership with 43,821 miles. Meaning, they drove it for 3,000 miles and DEFINITELY were aware of the warped heads. And sold it anyway. They did not even seem surprised when we called back 2 days later to say the engine blew and immediately tried to deflect. We then argued for days to ensure they honored the corporate jeep powertrain warranty. They then tried to put a used engine into the vehicle being discussed, vs a new crate engine from mopar. Paul then patted himself on the back for providing a “free” Rental. 6 days later the engine was swapped. I drove it for 10 minutes and had to bring it back due to faulty installation. The timing belt and tensioner weren’t installed correctly and it wouldn’t be for another few months until I discovered more installation issues from this incompetent service team. They did not install AC lines correctly. So 9,000 miles later the ac lines rubbed through the manifolds , effectively ruining them. Anyone that knows anything cars knows that is a direct result of the engine swap. This place of business should dispense advil at the door for the migraines they cause their customers. What is even worse than everything aforementioned above, is the attitude and arrogance of Paul and James. Mainly Paul. I wish I had recorded some of nasty comments he made towards us. Zero accountability and just disgusting. There are countless reviews online highlighting extremely similar situations. Please do yourself a favor and DO NOT EVEN LOOK HERE. They may refute and delete this comment like they have many others. But please do your own due diligence online and you will see a clear pattern. Paul claims he is too busy to bother himself with his customers. So it is unfathomable how a place like this is even still in business. They are incredibly privileged to exist in an area with little competition. But trust me, the drive to neighboring dealerships will be well WORTH the trip. And the cherry on the sundae, most recently we had the issue with the AC, asked them to look at under warranty. Also briefly mentioned that there was a rattle that they claimed to be the spare tire. Charged $70 to tighten a spare tire. Pulling out of dealership the rattle was still there. I got home, PULLED out the spare tire , noise still there. Honestly after everything before, I really should not have even gone back, that is on me. It is simply the closest dealership. I hope this review saves someone from dealing with this experience. Unfortunately, I asked a coworker to drive me to go get my car back, and I was explaining what happened, and I can’t even make this up, she bought a Durango from Norwich Dodge 4 years ago and THE SAME THING happened to her. Except her car got a used engine and experienced many more years of agony. I have notified Jeep Corporate with documentation and am consulting with a lemon law/civil attorney. It is simply the principle of the matter. Paul is the stereotypical slimy used car salesman and puts on a facade. 4 out of 5 people I talk to feel the same. Yet his delusional mindset makes him think he is gods gift to Norwich.

My car has been in their shop for months. - Serenaturner1983@yahoo.com

My car has been in their shop for months. There is zero communication. I have been told over twenty times that I will get my call returned, but it’s never the same day most of the time not even the same week. I have been given every excuse under the sun about the warranty, Chrysler, waiting on parts, employees being out sick….. you name it. I have NEVER got a straight answer. I had collision repairs done at this location previously in Oct which took weeks but at least they were accommodating and kept me in the loop. Not one have the employees at Jeep tried to help me get a loaner or a rental. I have three kids and work two jobs. I had to quit one of my jobs because I had no way to get there. I still do not have a date that I can expect my 2021 Jeep to be ready. I will never return to this location.