Cheyenne Drummond

Ditch the AI answering the service dept. calls .. that was a definite negative experience Service was excellent calls .. that was a definite negative experience Service was excellent More

by esnyder8 Verified Customer Verified Customer

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I had a nightmare of a vehicle issue and Chris and his team really helped ease a lot of stress in the scenario and weren’t out to make a dollar extra then what the truck actually needed. Can’t say enough team really helped ease a lot of stress in the scenario and weren’t out to make a dollar extra then what the truck actually needed. Can’t say enough about Chris! Great guy, great communication and break down of diagnostics! More

by cplacito14 Verified Customer Verified Customer

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I came in for a oil change and sat for almost 3 hours she didn't tell me they were doing more than the oil change, then when I finally received my keys when I went out to my vehicle the side boards didn't co didn't tell me they were doing more than the oil change, then when I finally received my keys when I went out to my vehicle the side boards didn't come out so I walked back inside and she said oh I should have told you we turned them off you can turn them back on tomorrow and I said how do I do that and she kind of showed me. Not the best experience my day was wasted and I would have went to a different place for oil change if I knew it would take that long for a scheduled appointment More

by Challengerdreams Verified Customer Verified Customer

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The staff was very friendly and efficient. They also frequently communicated and updated me on the status of my vehicle. They also frequently communicated and updated me on the status of my vehicle. More

by eaglesfan4445 Verified Customer Verified Customer

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Easy to make appointment. Friendly staff on drop off and pick up. Work.completed on time. Friendly staff on drop off and pick up. Work.completed on time. More

by jason.martin241 Verified Customer Verified Customer

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Scheduled routine maintenance without hassle, and was easily able to reschedule without complications. Cheyenne kept me informed on the status of my vehicle and an explanation of costs as well. easily able to reschedule without complications. Cheyenne kept me informed on the status of my vehicle and an explanation of costs as well. More

by sully41889 Verified Customer Verified Customer

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The dealership continued to work with us until they resolved the complete problem while also dealing with an extended warranty company that kept calling with unnecessary issues before agreeing to pay resolved the complete problem while also dealing with an extended warranty company that kept calling with unnecessary issues before agreeing to pay More

by Mike Arlaud Verified Customer Verified Customer

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Cheyenne was great to work with! She was extending nice over the phone. When I requested something as little as a sticker to make sure I could monitor my mileage she gave little to n She was extending nice over the phone. When I requested something as little as a sticker to make sure I could monitor my mileage she gave little to no thought about it and made sure it happened! It’s the little things that go a long way! 10/10 experience! I will be back! More

by jimbo.jd28 Verified Customer Verified Customer

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I received two recalls on my new truck and reached out to NYE to get them corrected. While o the phone i was advised one had been corrected via a software update. An appointment to fix the other was made fo NYE to get them corrected. While o the phone i was advised one had been corrected via a software update. An appointment to fix the other was made for the following day. I arrived early and was greeted in a manner which was obvious i was expected and welcomed. They fixed the problem in 1/2 hour and documented the repair. Very professional, polite and welcoming -the reason i purchased my new truck at NYE-25 miles from my home instead of those dealerships closer by in Syracuse with their politically correct work forces who can't get out of their own way!| More

by jon1ames Verified Customer Verified Customer

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Excellent customer service! Emily, Cheyenne, Chri and Mike are my go -to for questions and help. Thank you!! Emily, Cheyenne, Chri and Mike are my go -to for questions and help. Thank you!! More

by TACHURCH0924 Verified Customer Verified Customer

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