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Mountain View Ford Lincoln - Service Center
Chattanooga, TN
47 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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47 Reviews of Mountain View Ford Lincoln - Service Center
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May 11, 2023
Bought my car at mtn view ford good experience back in the day 2015. Steering issue warning and service needed= horrible experience! Car not even looked at for 5 days! Steering needed replacement- $3, the day 2015. Steering issue warning and service needed= horrible experience! Car not even looked at for 5 days! Steering needed replacement- $3,000 repair. Finally got car looked at and repaired after 8 days at Mtn View. Poor communication from Joe my service person. Car filthy upon return with glove box items spewed on floor of car. Not sure why things were a mess inside and it does seem an exterior car wash could be had before pick up. Pick up system at service area is interesting and a basket of keys of all being worked on is the best system?? Very disappointing all around More
by hostetler_linda
Employees Worked With
Joe Nichols
December 09, 2022
John and the whole team at Mountain View are very courteous, professional, and personable. I would highly recommend doing business with them. courteous, professional, and personable. I would highly recommend doing business with them. More
by rowlandblake22
Employees Worked With
Other Employees :
Ron Elliott, Lawton Willingham, Chad Akins, Joey Killingsworth, Craig Beckler
June 10, 2022
Johnny was great to work with also Jason wae also great The whole staff made me feel at home thanks for all y'all did The whole staff made me feel at home thanks for all y'all did More
by ralphgriffith
February 20, 2022
Only shortcoming was the lack of product to sell or lease. Obviously not the dealers fault. lease. Obviously not the dealers fault. More
by Ccc
January 12, 2022
What gratitude we have for Jason in the Service Dept and the techs for their courteous and speedy service in helping with repairs to our truck as we "limped" in from the interstate on our way to FL. Within the techs for their courteous and speedy service in helping with repairs to our truck as we "limped" in from the interstate on our way to FL. Within 5 hours the problem was diagnosed, parts in stock, replaced and test drove before putting us behind the wheel to continue our trip. What a blessing for travelers to still find helpful, kind customer service and Chattanooga is lucky to have this dealership. More
by traveler
Employees Worked With
Jason in Service
November 21, 2021
It was one of the best experiences of my life. Johnny was the best and he made my day. the best and he made my day. More
by betty.jerry52
August 10, 2021
Please do yourself a favor and NEVER purchase a car from this dealer. This is my 2nd lemon from them, hard expensive lesson learned. I bought my Fusion brand new in 2019, it only has 26,000 miles on it and this dealer. This is my 2nd lemon from them, hard expensive lesson learned. I bought my Fusion brand new in 2019, it only has 26,000 miles on it and already needs a new transmission. Still under warranty however they have had it since 7/27, spoke to them today, it could be another 3-4wks before they even touch it bc they are so backed up with transmission work…AND they will not give me a loaner or rental until the work starts, and then only for 10 days no matter if my car is done or not. I called Marshall Mize Ford and they aren’t even taking transmission work appointments due to being so backed up. That speaks volumes. Please feel free to share. More
by hcag2013
Employees Worked With
Josh
May 14, 2021
John Goodwin did such a fantastic job, will be using him for all future needs, he was prompt, courteous and got me the truck I wanted! Thanks so much to John and the rest of the crew! for all future needs, he was prompt, courteous and got me the truck I wanted! Thanks so much to John and the rest of the crew! More
by bjhurley79
Employees Worked With
Other Employees :
Bernie Sullivan, Tamara Fikes, Joey Killingsworth, Tessa Coffey
