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Motor Mile Subaru

Christiansburg, VA

4.9
659 Reviews

240 Jarrett Drive Southeast

Christiansburg, VA

24073

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659 Reviews of Motor Mile Subaru

November 12, 2022

Customer friendly, professional, knowledgeable, very helpful in all interactions I have encountered over the last four years More

by ashurjain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Lopez
Nov 14, 2022 -

Motor Mile Subaru responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Motor Mile Subaru team. Drive safely, and we hope to see you back again down the road!

November 11, 2022

Quick prompt service - excellent service staff . . appointment time ready … quality service and would recommend anytime .. More

by Alyse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Nov 11, 2022 -

Motor Mile Subaru responded

Thank you for this great review! We strive to provide timely and exemplary service to our customers, so it is great to hear that you had a positive experience with us here at Motor Mile Subaru.

November 08, 2022

Outstanding service. Brian was very attentive and timely. He arranged for a shuttle to drop me off and pick me up, online payment to expedite paperwork, and even provided More

by pmorton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lawless and Don
Nov 08, 2022 -

Motor Mile Subaru responded

Our goal is to deliver outstanding service, and it's wonderful to hear that Brian and the team provided that to you! Thank you for trusting Motor Mile Subaru!

November 05, 2022

Charged for 2 of 3 services that were supposed to be free. 3 hrs for a scheduled oil change, inspection and tire fix. Understand it was their busiest day but wait was still excessive. Tech noted/ sugges More

by Sheadma97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Oliveira
Nov 07, 2022 -

Motor Mile Subaru responded

We are very sorry that your service took longer than anticipated, and that you were charged for items you believed to be complementary. We would like to get this sorted out as soon as possible, as your customer satisfaction is very important to us. Please reach out to us directly when you have a moment. Thank you, Customer Relations – cr@shelor.com

October 29, 2022

Great people to work with. Process was easy and smooth. Very professional and courteous. Very experienced. More

by Pam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb, Tyler, Jay and James
Oct 31, 2022 -

Motor Mile Subaru responded

Pam, thank you for the great review! We appreciate your business and we hope to see you again at Motor Mile Subaru. Safe travels ahead!

October 19, 2022

I was very pleased car in and worked on and out I got me out best that they could but they still need to order a part so I'm waiting on a call hope it soon I know they're working to help me out More

by Steph
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lawless
Oct 19, 2022 -

Motor Mile Subaru responded

Steph, thank you so much for sharing your service experience with us at Motor Mile Subaru. We are really grateful for your patience as we get your vehicle parts in. You are more than welcome to reach out to Chris at chris.oliveira@shelor.com and he will make sure all parts are ordered.

October 19, 2022

Service was fast, staff checked with me before performing repairs, and the whole experience was positive. More

by Mat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Oct 20, 2022 -

Motor Mile Subaru responded

We're delighted our team delivered prompt and communicative assistance that shaped a positive experience! Thanks for choosing Motor Mile Subaru, Mat!

October 10, 2022

I had bought a brand new 2022 Subaru ascent from Shelors James was my salesperson and was awesome! Brought my vehicle in for an oil change dealt with Casey in Subaru Lane everything was very easy very nice, More

by cshrader57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Oct 10, 2022 -

cshrader57 responded

Casey did an awesome job! Very friendly, answered all questions, and got my vehicle back quickly.

Oct 10, 2022 -

Motor Mile Subaru responded

Thank you for your great review of James, Casey, and the team! We are delighted to have you as a customer here at Motor Mile Subaru and we hope to see you again down the road. Safe travels in your new 2022 Subaru Ascent!

October 06, 2022

Help that knows what they are talking about. Good customer service each time we have scheduled appointments More

by Jacoleman53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Grosshans
Oct 06, 2022 -

Motor Mile Subaru responded

Our team is always here for you! Thanks for supporting Motor Mile Subaru!

October 05, 2022

This is a second review since I cannot confirm the first sent through. Casey at Motor Mile Subaru ensured my service today was a smooth experience. It is always a pleasure going to Shelor Motor Mile Subar More

by dwf83jmf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey
Oct 05, 2022 -

Motor Mile Subaru responded

It makes us proud to hear that Casey made certain that your service visit went seamlessly! Thank you for trusting Motor Mile Subaru!

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