Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

I have to say Dallas the service advisor was so awesome. Like if I ever have problems with my vehicle he’s the only person I would want to got too. He was so helpful and caring which I feel like you never s Like if I ever have problems with my vehicle he’s the only person I would want to got too. He was so helpful and caring which I feel like you never see something like that. Had so many bad experience in places but he definitely made it a good experience. Turned a bad situation into good. More

Poor service. Service department had our Pacifica for 4 WEEKS. Could not fix a/c problem. Chrysler motors suggested different dealer. Took to Redlands Dodge and the Service department had our Pacifica for 4 WEEKS. Could not fix a/c problem. Chrysler motors suggested different dealer. Took to Redlands Dodge and they fixed in less than 2 days. DO NOT TAKE YOUR VEHICLE TO MOSS BROS. SAN BERNARDINO FOR service. You will regret it. More

Service Dept for Jeep Service Dept can’t fix a simple problem after having the Jeep for a full day. (Driver auto seat adjustment not working.) Poor service & follow-up. Service Dept can’t fix a simple problem after having the Jeep for a full day. (Driver auto seat adjustment not working.) Poor service & follow-up. Didn’t seem too concerned that they couldn’t fix it. Jeep still under warranty & purchased from them. Expected far more from this dealership. More

Illegal sales practices Sales Manager Wally: Stated the bank will not give a loan on auto unless we purchased an extended warranty or GAP because they wanted us protect their Sales Manager Wally: Stated the bank will not give a loan on auto unless we purchased an extended warranty or GAP because they wanted us protect their collateral. This is an illegal business practice and I have notified the bank. I will also be notifying the state of California of this business practice. It took several phone calls to get the 2nd key a week later, Still waiting on the floor mats. This was my 2nd purchase from this dealer as the prior purchase was a good experience. This dealer has done a 180 in negative business practices in a years time. I would not recommend them to anyone because of their illegal addendum sales practices. It was a bit of a fiasco with the sales team as well. From the very start of not even showing up for an appointment, but that is to be expected at these places. But I have not seen illegal sales practices like I experienced with the sales manager Wally since the 80's. I am positive Ram does not support these business practices. And neither do the banks. UPDATE: I spoke to Wayne Allen the GM of the dealership. He did apologize for the above mentioned actions and assured me that they do not, and will not condone these sales tactics. I felt our conversation was sincere. More

Liars Had appointment for oil change and to check out my door that wasn't locking from 3 to 5:45 had my car service guy said they order the part itll come o Had appointment for oil change and to check out my door that wasn't locking from 3 to 5:45 had my car service guy said they order the part itll come on Tues told them I can come back the following Friday called 2x one to see if they even did oil change the sticker on left corner wasn't replaced and when turn on car it said oil change required & to check if part came in no call back went Friday @ 8:30 to find out they didn't order part don't know it wasn't order and 1 guy said yes oil change was done they dont do stickers and just needs reset. After 12pm they gave me a list of things to be done and service guy said what I needed what can wait & he was doing my oil change REALY! SO THEY LIED IT WASNT Done. They need to look at door to see if any other part required umm didn't they do that last Friday then needed 2 parts & order by 3 so last Friday they didn't xxxx and lied to my face they order part & even if did it wouldn't had gone done cause missing other part 2 fridays wasted time and still don't have my car fixed cause supposedly this time they ordered parts More

Don’t be dumb don’t shop here!!!!! Worse place to buy!! If they know your MILITARY they will try to low ball you!!! Stay away!!!! Michel Terrible salesman! We agreed on a vehicle. When Worse place to buy!! If they know your MILITARY they will try to low ball you!!! Stay away!!!! Michel Terrible salesman! We agreed on a vehicle. When they brought around after the sales. They took the rims off saying, “ oh , nobody told you?” Yea I got hustled . But I learned my learned my lesson the hard way. Please stay away More

FRED AND HIS TEAM DID EXCELLENT I 2ant to thank Fred and Kody and sny techs that were involved in servicing my 2015 Ram... it was handled in a timely manner snd I and updated through I 2ant to thank Fred and Kody and sny techs that were involved in servicing my 2015 Ram... it was handled in a timely manner snd I and updated throughout the time it was in their hands More

Great experience My selling dealer was awesome and helped with ordering the big tags that were damaged by the detail perp and was super helpful thorough sales My selling dealer was awesome and helped with ordering the big tags that were damaged by the detail perp and was super helpful thorough sales More

Amazing People Generous people that truly do anything possible to help you get your dream car By far best dealer that I have been to Thank you Generous people that truly do anything possible to help you get your dream car By far best dealer that I have been to Thank you More

I’m the boss This place is family they take the time to find you the best deal I feel I’m part of the family Ahmed the sales rep and everyone there is so good that This place is family they take the time to find you the best deal I feel I’m part of the family Ahmed the sales rep and everyone there is so good that it puts other dealerships to shame . I’ve tried many dealerships before and this one in San Bernardino is the best . If any one would ask me they want to buy a car I can say go see my family in San Bernardino moss boss dodge dealer . I love this place in my books this place is number #1 if these people can’t find you a deal no one can . They make you feel you are the boss are you are the boss. I feel so comfortable going there everyone smiles everyone talks not like other dealerships where no one smiles . Thank you to everyone at moss boss More