Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

Bait and switch for new sale scam. I took my 2006 wrangler in to the repair shop for popping out of first gear . They told me they needed to take the rear end apart to find the problem I took my 2006 wrangler in to the repair shop for popping out of first gear . They told me they needed to take the rear end apart to find the problem at my expense estimated me 1400.00 but knocked 3000.00 off when i almost had a coronary . So 1100.00 you think they'd diagnose it and fix it? No. They then tell me, to pick up my jeep dismantled at my expense i should contact a tow service to be delivered to be fixed somewhere else if i couldent afford it oand thst i couldent pick it up until the 1100.00 was paid in full to do so and they would not put my jeep back together unless they were given another 3400.00 totaling 4500.00 for repairing my jeep . I dont know about cars and dident have 4500.00. So in order to ensure a vehicle for my self. They offered me a trade in of 1000.00 for my jeep that i paid 40,000.00 brand new in 2006 . Never drove off road and told me the wrong size tires caused this at 85000.00 miles . These the orginal tires that they sold tome on my jeep. That still have the nubs and great yeead. So you know i drove like a grandma if i got these kind of miles on a set of tires. they told me that the 4500.00 might not even fix the problem i felt hopeless . because they found broken parts inside of the "third member". I reluctantly took them up on teir offer and was hooked into a car that has no extras . The bottom of the line car a 350.00 per month.for five years. It was that or walk. Ive been scanned. I feel worse than as were xxxxx and as a victim i need counseling . My mental state has been compromised and i feel that i was targeted because of my sexual orientation. This is a premrditated hook that is used to sell cars forcefully on mechanically challenged individual's who dont have a choice but to pay , give away their investment or walk. the service manager knows nothing about rear ends on wrangler s. His mechanics dont know where my parts so they put some other car parts in and my mechanic that i brought with me said they go to a smaller rear end car. I have since seen what size they should have been and now know the difference. C u in court. More

No way this rating truthful...NONE! Worst service in every single level possible... forever to check in... terrible system... call to say ready when it’s not... rack up charges... and th Worst service in every single level possible... forever to check in... terrible system... call to say ready when it’s not... rack up charges... and then the coup de gras... tried to charge thousands to diagnose an issue that “may or may not be covered by warranty... if not... on you... but need to do to diagnose and submit for approval”... CROOKS and scammers... The worst part... they probably don’t care about fines or pissing people off... plenty fall for it and pay... and they pay others to write these reviews... yelp and others have loads who say a lot of same thing I am... STAY AWAY!!! Far away!!!! More

Quick Easy Im very HAPPY I am still telling my friends and family of how Happy i am with the whole buying experiance. i cant wait to buy another automobile from your dealer sh I am still telling my friends and family of how Happy i am with the whole buying experiance. i cant wait to buy another automobile from your dealer ship. More

Kody Myers is the Best! The reason I do business with this dealership is because the service Kody provides. Just a genuine person that cares about his customers. He should The reason I do business with this dealership is because the service Kody provides. Just a genuine person that cares about his customers. He should be the one in charge of the service department if you want to grow the business and have happy customers. More

Profesionalismo El vendedor fue muy atento con nosotros nos ofreció una buena oferta en el carro que yo queria. No hubo malas caras a la hora de pensar en la oferta . El vendedor fue muy atento con nosotros nos ofreció una buena oferta en el carro que yo queria. No hubo malas caras a la hora de pensar en la oferta . Administración nos atendió muy bien. More

Prompt courteous service. Attentive, skilled and knowledgeable employees, customer centered performance. Kept me aware of progress and vehicular needs. Completed all service ta Attentive, skilled and knowledgeable employees, customer centered performance. Kept me aware of progress and vehicular needs. Completed all service tasks and projected future specific preventative maintenance requirements. More

Important Decision Made Easy! From the moment we stepped into the dealership, our experience was easy! Every employee we had contact with was wonderful. We were greeted with a smil From the moment we stepped into the dealership, our experience was easy! Every employee we had contact with was wonderful. We were greeted with a smile and welcomed into the showroom by a lovely lady. Marcus took us to see cars that matched our requests. When he knew of one about a twenty minute drive away at another Moss Bros. dealership, he drove us there and found what we wanted. The test drive went well and I was impressed with the smoothness of the drive of this particular Jeep. Once back at the SB showroom, we spent a good amount of time negotiating the sale price. Wally helped us pay what we thought was a fair price, and he was very knowledgeable with all facets of that part. Signing papers was easy with the next employee. We drove home that night with a new car. It was a very good experience! More

Best dealer I've encountered This dealer, Moss Bros. Jeep, provides the best service experience that I've encountered. They are always responsive to my specific problems (althoug This dealer, Moss Bros. Jeep, provides the best service experience that I've encountered. They are always responsive to my specific problems (although they've been few), and always follows my preferred specific instructions. They do everything correctly, and what's best for my vehicle. I'm pleased to continue to use them. More

Excellent Customer Service Whenever I go to have my car serviced Cody is very helpful, friendly, and informative. I appreciate his excellent customer service. Fred was a very Whenever I go to have my car serviced Cody is very helpful, friendly, and informative. I appreciate his excellent customer service. Fred was a very nice and a big help also. Cody was busy with a customer when I came to pick up my car, so Fred got my paperwork for me and my keys. Thank you Bill for your friendly smile and tone of voice when I brought my car in. Thank you! More

Salesperson Steve Koslowski is Awesome! Our salesperson, Steve Koslowski, was awesome! He was able to locate our specific Chrysler Pacifica when other dealers couldn't. Within a couple day Our salesperson, Steve Koslowski, was awesome! He was able to locate our specific Chrysler Pacifica when other dealers couldn't. Within a couple days Steve made arrangements for our new van to be delivered to our home. He continued to call us with updates and to check in after we received it. I highly recommend Steve for your next vehicle purchase. We will! -Michele Logan More