Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

Customers beware: My recent experience with this dealership will be the last one. Moss Bros was recommended to me by a friend. I called Moss Bros back in March of 2022. I was surprised they brought dealership will be the last one. Moss Bros was recommended to me by a friend. I called Moss Bros back in March of 2022. I was surprised they brought me right in. 2015 Ram 1500 right in (even on a Saturday) impressive. Moss Bros -Service writer Jorge Estrada was great! My truck was at Moss Bros, from March until June,10 2022 ( WOW). Parts (engine) was under warranty and on backorder. No problem I understood. My lifetime warranty did not pay for a rental car service. (Ouch) This was on me for not reading the fine print.. Lesson Learned. I was notified throughout this repair process. 1. To get permission for a thermostat replacement. New Thermostat part was not covered under the Mopar extended warranty. I approved the part. I asked about labor charge being added since the tech is putting a new crate motor in. Crate motors do not come with this part. That said there should not be a labor charge on this (Double dipping labor charge on top of the warranty that has already paid). Very sketchy..2. Tech found a worn idler tensioner. Service writer stated that part was not covered under warranty. After reading my warranty contract that was found untrue. (Questionable). How many other customers paid for this same repair? 3. 6/3/22 - Good news your truck is running. Bad news the tech (Victor) Scratched your front LH fender. Me (wow) okay how long will this set us back? Adviser 3-4 days.. I was still disputing labor charge from the thermostat charge. Advisor we will take that charge off as well as the part charge.. (thank you). But our tech is losing money due to the warranty pro-rate. Me - I have been losing money daily - for a rental car. Hmm. Overall I am the end user that is taking the biggest hit> $3500.99 Rental car fees for the term of the repair. On 6/10/22- I followed up from open ended call the night before truck was to be completed at the end of the day on 6/9/22. Adviser promised truck would be ready by 2PM on 6/10/22. Great News! Upon my arrival to Moss Bros, my truck was parked in front of the collision center. Buffing compound dust on front bumper still, Hemi badge missing LH fender. RH front light was loose ( missing hardware). I advised Mr. Estrada I had some concerns on the repairs. He addressed the Badging and the loose light. Not the compound- dust that was very obvious. Advisor brought the truck back out of the shop. Parked the truck in front of the service MGR and directors office. Upon getting into my vehicle I noticed my air conditioning was blowing hot air - Truck was at operational temperature. I went back in and reported the issue immediately to the advisor. The tech Victor was walking by and the advisor brought the Moss Bros tech (Victor) over. 6/10/22 - @ around 230- 245PM - Camera should have captured incident- Red Ram 1500. The tech immediately said the truck arrived with no R1234yf in the system. Mind you I drive year around with my windows up and use my ac dailey. (CA). Moss Bros, Victor became Very Agitated at me for questioning his statement approach to the point that a altercation could have happened at anytime. (Great presentation of integrity). Moss Bros - tech Victor, went storming off, Service Advisor did not step in during this dispute noir did any other Moss Bros representative step into to de-escalate Moss Bros tech Victor's temperament to a customer. I made a verbal complaint to: Moss Bros - Dan - service Manager or Director ( Unclear). No responsibility was taken. For the techs actions. More so putting it on the service writer. Not even a sorry for our techs actions. Or even a how can Moss Bros make this right? Advisor- Jorge Estrada. ( stated tech Victor has had previous attitude issues) Truck was recharged - still luke cool not cold.. I will be taken it to another dealer follow up on this... My Durano appointment - please cancel for AC service... CUSTOMERS BEWARE .Regards - Eddie Ref invoice B1CS870194 More

Julian is the xxxx! !! Thanks for helping me get my Jeep! Y’all some real ones !!! !! Thanks for helping me get my Jeep! Y’all some real ones !!! More

I can’t believe the practices I’ve seen repeatedly from all moss brothers. I understand their are mark ups going on but the salesman went from $9,000 to $12,000 and ended on $15,000. Then had the nerve to all moss brothers. I understand their are mark ups going on but the salesman went from $9,000 to $12,000 and ended on $15,000. Then had the nerve to act like he was doing a favor by only charging $12,000 over. Everywhere else is $4,888 -$7,000. Their commission plan for their salesmen is through the roof which I can understand why people want to work their but how do they sleep at night? Even before this pandemic they had the highest add ons as well. They will do everything they can to make sure to not leave a dollar on the table and take it from your family. I soon as we hear moss we think of xxxx. Four tries over 7 years with moss brothers and every time it’s the worst experience we have out of everywhere we look. More

Good old bait and switch! The Internet had a buy now price of 27k out the door (tax and license and delivered) and after test driving was told that it would be 41k BEFORE tax and license and that it’s M price of 27k out the door (tax and license and delivered) and after test driving was told that it would be 41k BEFORE tax and license and that it’s MY fault I didn’t “read their fine print”. When I told the 2nd manager I was reporting them to the FTC for fraud, he said and I quote “we’ve been investigating before, I’m not worried” I mean if that isn’t a red flag, I don’t know what is. After doing more research, I found out that that the car was listed as NEW, but found out it was a “unwind” and should be posted as “nearly new” but of course they wasn’t posted anywhere either. Scammers! More

Quoted me one price on the internet, another price after my test drive and then a third price when we actually sat down to make a deal. Suddenly the price went up over $15,000.00. Needless to say, I would my test drive and then a third price when we actually sat down to make a deal. Suddenly the price went up over $15,000.00. Needless to say, I would never do business with this dealership. More

I was told the day before I arrive that there would be no extra costs besides the sales tax, documentation fee, smog check, car registration. I arrived to get the car of my dreams only to be told there was a extra costs besides the sales tax, documentation fee, smog check, car registration. I arrived to get the car of my dreams only to be told there was a dealer fee of $3100 plus sales tax and the other charges above. I drove one hour and twenty minutes to arrive at the dealership. This dealership has no shame, no morals. The mocked me. Please do not waste your time with them. More

Today I took my truck back to the dealer for engine light on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the si on and Pedro was kind enough to take it in for inspection right away. He was also able to find the problem and fix it the same day. He managed the situation with professionalism. He was courteous and attentive at the checkout time. Based on my own experience on this visit I strongly recommend Moss Bros Chrysler San Bernardino for your future endeavors. More