Moss Bros. Chrysler Dodge Jeep RAM San Bernardino

I brought my Charger in for an oil change with no appointment and the service writer Kayla came right over and got me right in and out fast. I don't think I was there 45 minutes. She was very informa appointment and the service writer Kayla came right over and got me right in and out fast. I don't think I was there 45 minutes. She was very informative and accommodating. They didn't try to sell me on a bunch of extras and she got me a little bit of a discount. Go see Kayla for your service needs. More

Do not go to this dealership! I purchased a Jeep grand Cherokee 3 years ago and have been treated terribly ever since. I was even told that because I was a woman I didn’t know wh I purchased a Jeep grand Cherokee 3 years ago and have been treated terribly ever since. I was even told that because I was a woman I didn’t know what I was talking about. The latest fiasco is that Robbie, a service guy, made a terrible mistake when entering my mileage in the service paperwork. Instead of 19,000 miiles, he put in 148,999! I called them that same day and insisted they fix this. Of course nothing was done! Now I am trying to purchase an extended warranty on my Jeep as it turns 3 years old. Because of Robbie’s error I am stuck. I have left many messages over the last 2 weeks. No call back or response of any kind. These people do not care. Once you sign to purchase, you are not important. More

Please try to go anywhere else if possible. This car dealership definitely doesn’t care about anything else but getting money from you. I came in last month to purchase a car from them and was This car dealership definitely doesn’t care about anything else but getting money from you. I came in last month to purchase a car from them and was “approved” for the vehicle we decided on. They decided to wait a about 3 weeks before telling me I was driving around in car I wasn’t approved for. I’ve never heard of anyone being able to drive off from a dealership and hasn’t been approved by a bank yet to take the vehicle. I was first told I needed to come in and redo the paperwork for the vehicle I was told I was “approved “ for but that wasn’t the case. When I was finally able to make it to the dealership mind you I work 8-5 and live about an hour from the dealership. My work place is about an hour and half way from them so I’m not exactly around the corner from them. The only reason they wanted me to come in was because I apparently wasn’t approved for the car that they let me drive off in. I was told I would have to pick another car and take back the car I traded in until they could find me another vehicle that I could be approved for. Before I left I was told by in the morning they would have a answer for me. No one called me the next morning I had to call them. When I called no one knows anything of what I’m talking about , then all of the sudden they’re working on it and need me to send my paycheck stubs in again and I would also need a co-signer. I was able to do that and was told they were working on getting a Honda Civic. The next morning I was told I was approved for the Honda, I was sent pictures of the car also. I was then informed that all I needed to do was come by the dealership and sign paperwork and I’d be good to go. I drive to the dealership when I get off of work just to find out the car was sold and no one knows what I’m talking about. Then they tell me I have to show proof of income but I was confused because I emailed one of their sales staff the morning before my paycheck stubs and was told they received them. At this point I’m over it and I tell them just to give me my money and title back. Now I have to wait most likely until Monday to get my money back and who knows how long for my title because they sent it off to be processed. I don’t even know why my title was sent off if I wasn’t even approved for a car yet.They definitely were not trying to help me get into another car and it would have been nice of them to be honest about everything instead of giving me the runaround. They made me feel as if I was inconveniencing them and didn’t want to deal with me at all. This the worst experience I’ve ever had with a car dealership. I just hope this review saves someone else from the same hassle I went through. More

I don’t think I’ve ever had such a poor experience, from sales to service. Sunday we purchased a 2022 challenger gt at moss San Bernardino. 1. We were in contact with Adrian via email about a price f from sales to service. Sunday we purchased a 2022 challenger gt at moss San Bernardino. 1. We were in contact with Adrian via email about a price for not only the car, but the trade in. This was not honored when we drove an hour+ out of our way to the dealership, and no attempt to rectify the situation was made. We received a “sorry for the miscommunication“. 2. When we brought this up to our terrible sales person Rudy, he brought in Matt the sales manager who was rude, and condescending. We told Rudy we would not be interacting with him again. 3. We paid for and was told the low-jack was ready to go. When we got home to set up the app, we received an error message stating hardware device needed to be installed. When I contacted Rudy he said that yes we would again have to drive an hour + out of our way for something we were told was completed. (No mention of further service required when we purchased). No apologies for any inconvenience. 4. There were sport pedals in a box in the trunk (new car) that weren’t installed. I was informed I would have to pay out of pocket to have this installed!! The attitude of the entire staff is very indifferent, and the bad experience just keeps on going. From sales to service. I guess the buck stops when you sign the paper work because no one seems to care about the customer. Will not recommend (to say the least). More

very disapointed and angry services sucks my son & I brougth a new car service very poor and the more worst is at finance department took advantage of the hours with spend without any meal and me specia brougth a new car service very poor and the more worst is at finance department took advantage of the hours with spend without any meal and me speciality i did a 5 hours trip for the more big robery on the contract almost $10,000 dllrs added to the contract without any explanation congruent unfortunalety i found out next day after i signed i call rigth away never answer @ the begining only answer machines after i said my name to the operator second all person i spoke all told me they are managers and nothing wrongfinally i sent an email to the supostly owner and i recieved a phone call from other manageri travel to the dealership this weekend to get and explanation and they ignored me the person i contact by phoner never were ther not respect even when my son is a milititary I veteren military too that's never get the discount how they respect this conutry stealing robering money to the clients sucks service never recomended to any one More

Extremely disappointed with the dealership visit I did on saturday. I had looked for an Hyundai Sonata to purchase from this dealership. As I was not looking to pay for any dealer added fees I made sure they saturday. I had looked for an Hyundai Sonata to purchase from this dealership. As I was not looking to pay for any dealer added fees I made sure they are not charging me anything on the top of the listed price. The representative whom I spoke with confirmed that there wont be any dealer added fees on the used car. So, I decided to drive 60 miles to reach their dealership to test drive. I had to drive again for like 20 mins to reach another location where they had had their vehicle. It was not even ready for test drive. When the vehicle came to me for test drive It was dirty from inside and outside with smoke smell and cigarette ash all around... the cup holders the headliners were dirty and not cleaned. I was surprised how can they keep the car in that condition when the car is on sale for the sale 57 days. I even doubt they might have done the pre-sales inspection and service. And the most annoying part when I reached back their office to talk on the numbers they now introduced the dealer added accessories fees. Why did they even waste my time, gas and effort. Never visit this store if you looking to buy an car ... Quite unprofessional and unwelcoming. More

Fake prices, playing games hoping customer does not know, and mark up prices unreasonably. Asking customer to wait, wait, and wait and asking me to pay 10k over from list price. Later ran out the doo and mark up prices unreasonably. Asking customer to wait, wait, and wait and asking me to pay 10k over from list price. Later ran out the door n asking me to accept price. More

Here we go again whit this dealer i think a bad rewiew is not enough to describe how bad are last , wednesday went there and buy a car they give to my daughter with $1500.00 down payent , yesterday they call not enough to describe how bad are last , wednesday went there and buy a car they give to my daughter with $1500.00 down payent , yesterday they call my daughter telling her she din't qualify for the car they give her 3 options in one of the options ask me for $3000.00 more we said and we want our money back and they told us they don't have the money and the cutting fine my check but they cash the check already i went to my bank and the check was cash , I have another problem month ago , Manager Felipe was rude i call 5 times and no answer so please don't go to the dealer .... More