Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mini of Monrovia
Monrovia, CA
384 Reviews
Filter Reviews by Keyword
By Type
384 Reviews of Mini of Monrovia
February 07, 2019
Engine light on service Took my 2019 X3 in, 2 days ago, for a covered service repair. Service Advisor, Ryan Thay, acted professionally and performed excellently in handling a Took my 2019 X3 in, 2 days ago, for a covered service repair. Service Advisor, Ryan Thay, acted professionally and performed excellently in handling and getting the problem fixed. It was well worth the wait. I highly recommend him to anybody who would need to have their BMW car for any type of service. Leonardo More
by Leonory
Employees Worked With
Ryan Thay
February 07, 2019
Vehicle Service I took my BMW to get serviced and Service adviser Caroline Jonathan was extremely helpful and very knowledgeable. The service was done quickly and I h I took my BMW to get serviced and Service adviser Caroline Jonathan was extremely helpful and very knowledgeable. The service was done quickly and I had my car back with in a few hours. I was so happy with the service and my experience there.. More
by Rg85HH
Employees Worked With
Caroline Jonathan
February 06, 2019
Vehicle Title I had worst experience with this dealer and very poor customer service. They treat me super nicely when I try to buy a car, but after I purchased a I had worst experience with this dealer and very poor customer service. They treat me super nicely when I try to buy a car, but after I purchased a car, forget it! Last year August, 2018, I purchased used 2017 Honda Accord through this dealer. I had a trade my old car and the balance amount that I paid off. Bod-Robert Richardson who was the financial manager and helped me the paper work for sign the purchase contract and he said I should receive a title less than 3 months. But, after 3 months, did not receive a title. Then I tried to contact Robert many times, left a voice message few times, but he never returned my call. so I sent him email twice then he finally replied my email states that used car takes more than 4 months to get a title from DMV and I need to wait. When I receive an email from him, I can felt that he was very negligent and careless about me.so, I tried to contact the sales manager, left message 3 times, but no one returned my call. So, I finally stop by at the dealer to find out status of car title, then Leon Levy who helped me for the status of vehicle title. He was very nice and he totally understood my frustration. Then, he found out that Wells Fargo Bank had title not DMV. So, they promised me send me a title by mail and I waited another 2 weeks, then I got a letter from Wells Fargo Bank., when I opened a letter there was no pink slip and letter states that can’t print the title due to cost of printing and it says that I will need to contact DMV to request a title. This is totally b..s..,Now, it has been 6 months and still don’t have title yet. I’m going to report the dept of consumer affairs los angeles for complain. More
by hello2019
Employees Worked With
George-Sales Person & Robert Robertson-Finalcial Manager
January 29, 2019
328i oil change service Excellent customer service!! The technician Jorge Solis was very personable, helpful and responsive. Jorge even went in on his day off to make sure Excellent customer service!! The technician Jorge Solis was very personable, helpful and responsive. Jorge even went in on his day off to make sure customer service needs are covered. Now that is one dedicated employee and customer service at excellent. I would return to this location anytime and would highly recommend this dealer to anyone. Great coffee too -(: More
by Jasmin
Employees Worked With
Jorge Solis
January 28, 2019
Service for my BMW was exemplary Service advisor Caroline Jonathan truly went above and beyond to ensure that my 328 Wagon was taken care of. Many times reviews gloss over the adviso Service advisor Caroline Jonathan truly went above and beyond to ensure that my 328 Wagon was taken care of. Many times reviews gloss over the advisor and neglect to note that this individual and the way he/she communicates with the owner is truly important. Needless to say, everything was handled and exceeded my expectations. Quite different from the Assael BMW days I will note, it is much much better now. More
by echan
Employees Worked With
Caroline Jonathan
January 28, 2019
Recent Service and a plug for Bruce Harris in Sales This is by far the best Service Dept. I've ever been too!! Matt Clark was my service adviser and I can't tell you what a relief it was to have someone This is by far the best Service Dept. I've ever been too!! Matt Clark was my service adviser and I can't tell you what a relief it was to have someone so honest. I went to another "convenient for me" BMW dealership before, and boy, did I get ripped off :(. Matt was sooo kind, helpful and honest and did not try to persuade me into anything, he just stated the facts. Even though Monrovia is quite a trek for me... I will never go anywhere else!! Also, I have to say that Bruce Harris is awesome as well!! We've been buying our cars from him for years!!! He is one of the most honest, kind and caring people I've met. He goes the extra mile to make sure you have a fabulous experience when purchasing your car, no last minute surprises and he even delivered my car to my home.. wow, what service!! Love this place!!! More
by Lynnette
Employees Worked With
Matt Clark, Bruce Harris
January 28, 2019
Service on my 328i Great service with superb employees. Matt Clark is always going beyond with recommendations for service and no arm twisting, just the facts for what Great service with superb employees. Matt Clark is always going beyond with recommendations for service and no arm twisting, just the facts for what matters most. Keep up the great work! More
by todd87
Employees Worked With
Matt Clark
January 27, 2019
Just what I expected from BMW Avoid any BMW and their overpriced under engineered garbage. I was hoping to have some piece of mind with a CPO but of course certain items are not co Avoid any BMW and their overpriced under engineered garbage. I was hoping to have some piece of mind with a CPO but of course certain items are not covered when you have an issue. No more BMW for anyone in my family. More
by edwin
Employees Worked With
Mat
January 26, 2019
Very happy for the service on our BMW 330i. Greg Hernandez respectfully explained to us what needs to be done and received the car on the promised time. He answered our concern on what might hap Greg Hernandez respectfully explained to us what needs to be done and received the car on the promised time. He answered our concern on what might happen after I left the car running and he said that it will continue running even I am away from the car. More
by oldcar1987
Employees Worked With
Greg Hernandez
January 25, 2019
Took so long Sorry if I answered no because I was there for almost 3 hours just for an oil change. But overall service was great because my wife was happy her car Sorry if I answered no because I was there for almost 3 hours just for an oil change. But overall service was great because my wife was happy her car was wash. More
by Joel
Employees Worked With
George
