Mini of Monrovia

SENIOR FRIENDLY The service is always to the point in pin pointing and dealing with the issue at hand and not using fear tactics in trying to get you to accept unnece The service is always to the point in pin pointing and dealing with the issue at hand and not using fear tactics in trying to get you to accept unnecessary services. very respectful to senior citizens needs in keeping the vehicle running in very good condition without manipulation into accepting unwarranted services. Customer Service was outstanding, even the young man who drove me to work while the vehicle was being serviced exhibit exceptional customer service skills. Parkson Yee was my advisor and he made sure I understood what was going to happen in servicing my vehicle every step of the way. I love this service center. Hill More

Rip off The service rep had a very unprofessional demeanor . The prices were horrible. They tried to charge me $455 to change the battery on the car. I will n The service rep had a very unprofessional demeanor . The prices were horrible. They tried to charge me $455 to change the battery on the car. I will never use them again. More

Outstanding service Recently purchased a X3. Pic Lee was very professional and did not put any pressure on us. Stopped in on a Sunday just to look and get some questions Recently purchased a X3. Pic Lee was very professional and did not put any pressure on us. Stopped in on a Sunday just to look and get some questions answered and he was very helpful and respected our time restraints and provided us with all our answers with no pressure to commit. We came back the next Sunday and purchase the car. Final price was well below the Costco price. Highly recommend Pic and this dealership. I have another dealership closer that was high pressure and pushed to sell me a car that was not what I wanted. They lost the sale. More

Astonishing service This is my 2nd time getting from the dealership and as always getting the best customer service! I will definitely recommend it to my friends and fam This is my 2nd time getting from the dealership and as always getting the best customer service! I will definitely recommend it to my friends and family More

Great Service Cool waiting area, service is prompt and timely, reasonable and there’s pleasant attitude all around. My advisor tried to fix the broken headlight him Cool waiting area, service is prompt and timely, reasonable and there’s pleasant attitude all around. My advisor tried to fix the broken headlight himself to save on service fees. They don’t force service on you, they would even advice against it when they are not needed. You actually feel served, not just the car. More

Fabulous customer service I made my appointment for service online from MINI of Monrovia’s website and it was super simple. I told them the year and model of my car, what I tho I made my appointment for service online from MINI of Monrovia’s website and it was super simple. I told them the year and model of my car, what I thought was wrong then I was able select an available time slot. From the moment I arrived, the experience was completely customer focused. Jason the motoring advisor read the info from my key then we discussed the available options. The car was taken into the shop area where Marcos serviced it. A very nice waiting area was available. 5 star customer service from a very nice group of people.. Thanks all!! More

Great service ! I made appointment for airbag recall. I went there, they find my car have three recalls. They fixed my car at the same day and also washed my car. I I made appointment for airbag recall. I went there, they find my car have three recalls. They fixed my car at the same day and also washed my car. I was very happy. More

Great Service! My car was due for 100,000 service and Caroline was great at explaining everything and providing a loner because of my busy schedule. Great people who My car was due for 100,000 service and Caroline was great at explaining everything and providing a loner because of my busy schedule. Great people who are really looking to help at BMW Monrovia, thank you! More

Great service I went in without an appointment and the service agent Mr Hernandez took care of me. I was very happy. I waited for a couple of hours but I did not mi I went in without an appointment and the service agent Mr Hernandez took care of me. I was very happy. I waited for a couple of hours but I did not mind, my car was done within a couple of hours and washed More

Excellent customer service I went with no appointment and the service was just great. I would recommend people to go here when they have any issues with their bmw, they also loa I went with no appointment and the service was just great. I would recommend people to go here when they have any issues with their bmw, they also loan us a car until mine was really great customer service. More