Mini of Monrovia

Wonderful customer service Had the classic, top notch Mini experience that I've come to expect from the brand at this dealership when I purchased my new car. Customer service wa Had the classic, top notch Mini experience that I've come to expect from the brand at this dealership when I purchased my new car. Customer service was exceptional. Rocky and Javier Escalante are the guys to buy from. Rocky was on his way out but made sure I was well taken care of before he left for the day while Javier was with another customer. Both Rocky and Javier were professional but personable and made the whole experience fantastic. Javier gave me a great rundown of the features on the car but was never pushy; he just let me do my thing while I was deciding. I'm couldn't be happier with the experience and my new Mini! More

Smooth ! Everything went smoothly Josh was a great salesman. Very helpful. I love my Acadia ! Thank you. Fair pricing, not much room for negotiation but the pr Everything went smoothly Josh was a great salesman. Very helpful. I love my Acadia ! Thank you. Fair pricing, not much room for negotiation but the price was fair and I'm happy. Love the lounge they provide during the process as sometimes purchasing a car can get a little stressful with children. My son was fully entertained during the time I was there. Also, Bob the finance person who helped had an awesome personality. The whole buying process was enjoyable. More

Bought a 2015 CPO X5 Bad customer service. Bought a car from Charles Nchinda. When we got home, noticed a small dent on front hood and emailed Charles several times rega Bad customer service. Bought a car from Charles Nchinda. When we got home, noticed a small dent on front hood and emailed Charles several times regarding the dent as well as some other general questions regarding the car, not a single response after 2 weeks. Emailed again, still no response. Was still in the market for an i3 so we went ahead and bought one from Ontario BMW. Much better service there (and better prices too). More

CAR SERVICE MATT CLARK, is amazing very detailed and gets the job done. I have been a customer for now 5 years and on my third BMW and only trust him with my car MATT CLARK, is amazing very detailed and gets the job done. I have been a customer for now 5 years and on my third BMW and only trust him with my car and getting done on a timely manner. Matt is proffessional and tajes his time to make sure he listen to our needs to get my car serviced. We appreciate good service and will always have our business. More

Best Service Best service and Marie Fakas helps make the process totally customer satisfaction is at the top of her list. Always ask for her when I take to servic Best service and Marie Fakas helps make the process totally customer satisfaction is at the top of her list. Always ask for her when I take to service. More

Internet sales manager Joe OBrien This is the place to go. The manager goes above and beyond for service and to ensure you get the best deal. Joe was honest and fair with my trade and This is the place to go. The manager goes above and beyond for service and to ensure you get the best deal. Joe was honest and fair with my trade and got me the BMW I always wanted. I’m sending all my friends there who want a BMW. More

Matt Clarke is Amazing Matt, Always delivers the best customer service. He always makes sure you are taking care of. He has a great eye for detail. Thx W Matt, Always delivers the best customer service. He always makes sure you are taking care of. He has a great eye for detail. Thx W More

excellent service sales man Otto was patient and knowledgeable. he was able to find the one that we were looking for. he was able to give us the price that we're planni sales man Otto was patient and knowledgeable. he was able to find the one that we were looking for. he was able to give us the price that we're planning. he stay there after the hour so we're able to finish all the paper work and leave safely. he offered follow up visit so he can go over the car usage and some of the functions. More

Scheduled Service of my 328 BMW The service department was excellent. Quick and accurate service. However, the sales department is a whole different story. When I purchased my BMW 32 The service department was excellent. Quick and accurate service. However, the sales department is a whole different story. When I purchased my BMW 328i I was informed that all maintenance was included in the first 4 years or 50,000 miles. In fact, all the TV ads claim that you will save a lot of money over other luxury brands because of this feature. Well, when I went in for my normal service the car had a little over 10,000 miles and was less than 3 years old. I asked that they rotate the tire and was informed that that is not FREE. Then I was informed that I needed an alignment and guess what, that was $189.00. THE SEVICE DEPARTMENT GETS 5 STARS FOR MAINTAING THE VEHICLE, BUT THE SALES DEPARTMENT GETS 1 STAR FOR MISREPRESENTING THE FREE MAINTENANCE AND SERVICE WHEN SELLING ME THE VEHICLE. More

Always a great experience! The service advisor Caroline is always on top of her job. The whole setup with the email sending you alerts that’s a great feature I like a lot. And t The service advisor Caroline is always on top of her job. The whole setup with the email sending you alerts that’s a great feature I like a lot. And the quick response from Caroline taking you in and helping you with the issue on hand is very smooth and a professional that she shows. Two thumbs to her for getting the job done for me!! More