Mike Maroone Volkswagen

Andre, Trey and Stuart were awesome. Kept me updated and figured out the problem quickly! Got my car back now better than before my appointment for service figured out the problem quickly! Got my car back now better than before my appointment for service More

André Takes Customer Care to A Whole Other Level This was my second visit to Mike Maroone Service in the past month. Last time was a recall issue. This time was my 20k maintenance which Andre had ale This was my second visit to Mike Maroone Service in the past month. Last time was a recall issue. This time was my 20k maintenance which Andre had alerted me would be coming up. Where did you find this guy? How do you get someone who is so considerate? From the friendly welcome to keeping me updated on the progress of the service and offering a shuttle ride if I needed one. There was a lot going on that morning - actually looked like they got slammed midweek. But Andre is always able to focus on you and your car and take the time to explain what's going on and answer any questions you may have. MM is very fortunate to have someone like Andre and his customers really appreciate him. More

Great service Had three recalls that took three days. Constant updates, offered shuttle service, AJ Hassan was terrific. If you have a VW go to Mike Marione! Had three recalls that took three days. Constant updates, offered shuttle service, AJ Hassan was terrific. If you have a VW go to Mike Marione! More

Service Always friendly and efficient but this time I can only give 4 stars because the morning after a tire rotation my low air light came on. Always friendly and efficient but this time I can only give 4 stars because the morning after a tire rotation my low air light came on. More

Always great! Recently had recall performed; Trey and Andre are always responsive and easy to deal with. They understand that I have a busy schedule and get my veh Recently had recall performed; Trey and Andre are always responsive and easy to deal with. They understand that I have a busy schedule and get my vehicle in at convenient times and have it ready to go as promised. Thanks for always doing a great job -- it's appreciated! More

New Car Sale 2nd time with VW and Pat Bains in the last 3 years. Excellent and Pain-free working with Pat! Just overall easy and great experience in Car shoppin 2nd time with VW and Pat Bains in the last 3 years. Excellent and Pain-free working with Pat! Just overall easy and great experience in Car shopping More

Above and beyond customer service! I honestly could not have had a better experience with purchasing a car, for my first time too! Tyler and Matt were both very welcoming and accommodat I honestly could not have had a better experience with purchasing a car, for my first time too! Tyler and Matt were both very welcoming and accommodating - fitting me in for a test drive that day. Tyler was clearly knowledgeable and helpful during the test drive and throughout paperwork, answering all of my questions. The entire experience was not rushed and I felt I was listened to and cared for, considering I was going in alone to purchase a car their patience and attentiveness was a HUGE deal for me. The entire staff makes an excellent team and I was more than happy that I ended up making my purchase through them. If you're unsure of a dealership (as I was) I would absolutely recommend visiting Mike Maroone VW for an above and beyond customer service experience. BONUS: They had my dream car! I'm totally in love with my Alltrack! More

Terrible Maintainance Service I bout a VW Jetta with Mike Maroone a few months ago. I was due for my first oil change. Additionally, I received notice that the car had 3 recalls. I I bout a VW Jetta with Mike Maroone a few months ago. I was due for my first oil change. Additionally, I received notice that the car had 3 recalls. I dropped the car off just before 10 AM and picked it up close to 1 PM. I was assured that the oil change and parts associated with the recall could be taken care of during this time. Instead, when I returned, I learned that it took them 3 hours simply to conduct the tire rotation and oil change. They informed me that I would need to bring the car back another time for the recall. Due to my work schedule, I would need to bring the car in on a Saturday. They informed me that even if I brought the car in first thing in the morning on a Saturday, I most likely wouldn't get the car back until Monday. The dealership is clearly understaffed and incompetent. I will do what I have to do in order to have the car serviced for the recalled parts. However, after that, I'll never use them for service again. I've never had any place take three hours to rotate tires and change oil! Ridiculous! More

Third VW and counting Pat Bains, once again, provided honest, detailed VW information and helped my family get exactly what we needed. We will continue to come back to him Pat Bains, once again, provided honest, detailed VW information and helped my family get exactly what we needed. We will continue to come back to him! More

Came back for more! Second VW in two months thanks Pat! We bought a 2019 Atlas and Jetta R-line in the past 2 months. Thanks for all the extra perks Pat! We appreciate your outstanding customer service! We bought a 2019 Atlas and Jetta R-line in the past 2 months. Thanks for all the extra perks Pat! We appreciate your outstanding customer service! More