Mike Maroone Volkswagen

Consistent lack of communication and care within this department results in an inconvenience for the customer every single time. I had a good experience with the sales department but the service departme department results in an inconvenience for the customer every single time. I had a good experience with the sales department but the service department is useless. More

Won't honor warranty We purchased tires from Emich VW Nov 2019. These tires are covered under a warranty in which other VW dealerships should honor the road hazard warrant We purchased tires from Emich VW Nov 2019. These tires are covered under a warranty in which other VW dealerships should honor the road hazard warranty. My daughter is using this vehicle. She is moving out of state. Yesterday, attempting to drive from CO to Texas, it was realized that there was a tire needing replacement due to a road incident. MAROONE WW would NOT honor the warranty. She decided to go to a discount tire in Monument, and just get a new set of tires, since these were winter tires and it would be a major pain to return to Denver. The lug nut key was not in the vehicle. Most likely, it was accidentally kept by a service technician somewhere. So, she had go back to Colorado Springs to Maroone, to have the lug nuts removed and replaced with universal nuts. It cost 43.00. She went back to discount tire and purchased a set of summer tires, when actually one winter tire was all that was needed for the immediate situation. (aka hundreds of dollars that she should not have had to spend yet. This order cost a day of travel. Fred Emich has done a wonderful job reaching out to us and is attempting to rectify this incident. Maroone VW, however, has not yet proved they will help. More

Best dealership in Colorado Springs!!! I purchased a new vehicle 1-year ago and It's been the best experience (sales to service). I recently had my VW in for service and Jessica, her co-worker, the Service vehicle 1-year ago and It's been the best experience (sales to service). I recently had my VW in for service and Jessica, her co-worker, the Service Manager, and Sale Manager went above and beyond to fix a small problem on my rear wiper. Honestly, they couldn't be a more professional or thoughtful group of people. More

Pleasant Car Buying Experience We recently bought a Jeep Cherokee Trail Hawk, every aspect of the experience was pleasant. At no time did anything feel awkward or did we feel press We recently bought a Jeep Cherokee Trail Hawk, every aspect of the experience was pleasant. At no time did anything feel awkward or did we feel pressured. Everyone we interacted with was friendly. The vehicle was exactly as advertised, the transaction went smoothly, and we were able to drive our new Jeep home that day. We are still waiting for the title and anticipate getting it will going as smoothly as everything else. Shout out to our Sales Representative, Allison Melsness, she responded to all my questions via email, phone, or text in timely fashion. Scott, also added value to our experience and was a pleasure to work with.. We would take our business to Mike Maroone Chevrolet again. Thank you. More

They care! Professional and caring staff. Nice facility. Felt like they took the time to understand my concerns and updated me throughout the process. Will be re Professional and caring staff. Nice facility. Felt like they took the time to understand my concerns and updated me throughout the process. Will be returning to Mike Maroone Volkswagen for my future appointments! More

great place to purchase a vehicle We were greeted by Pat as soon as we entered the building and he was very helpful and got us done and driving our car in a short very good place to bu We were greeted by Pat as soon as we entered the building and he was very helpful and got us done and driving our car in a short very good place to buy a car More

Andre was fantastic! I couldn't have asked for anyone better. great service, excellent attitude. He put my spare on! EXCELLENT SERVICE, THANK YOU ANDRE!!!!!! better. great service, excellent attitude. He put my spare on! EXCELLENT SERVICE, THANK YOU ANDRE!!!!!! More

Made an appointment a day in advance for service. Wife waited over an hour and a half to be told they couldn't do any service because they did not have the right type of oil. She was told then to come waited over an hour and a half to be told they couldn't do any service because they did not have the right type of oil. She was told then to come back anytime on Saturday and it would be addressed immediately. I brought the vehicle in and let them know what had occurred. Still waited another three hours for them to not do any work. I definitely recommend not paying for service plan no matter what they tell you in the sales pitch. It is a rip-off if you analyze what you are paying for. Found out I was lied to about what it covered and I was paying $200 more than what I was receiving. Canceled mine immediately after this fiasco. Worth paying more to take it elsewhere. More