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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
215 Reviews
Call Dealership (888) 301-5540

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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215 Reviews of Mercedes-Benz of Thousand Oaks

May 11, 2024

Mercedes-Benz of Thousand Oaks, The experience was excellent. Great service they told me exactly what they were gonna do. More

by Esalais
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle Swartz
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May 13, 2024 -

Mercedes-Benz of Thousand Oaks responded

Esalais, we're delighted to know you had an excellent experience at Mercedes-Benz of Thousand Oaks. Thanks for the positive feedback on our service!

May 04, 2024

My service advisor, Erik, has always demonstrated a high level of customer service, responsiveness and professionalism I can always count on him More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
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May 06, 2024 -

Mercedes-Benz of Thousand Oaks responded

Joe, we're glad to know Erik has been providing you with top-notch service at Mercedes-Benz of Thousand Oaks. Thanks for sharing your experience!

May 01, 2024

Friendly, helpful, great attitude and overall good experience! I would recommend this dealership to anyone in the market for a Mercedes. More

by jumpyjac
Recommend Dealer
Yes
Employees Worked With
Antoine Allen
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May 01, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to know you had a positive experience at our dealership! Thanks for recommending Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. We appreciate your support and look forward to serving any future needs.

May 01, 2024

Wonderful Dealer excellent service would refer friends and family to purchase or service the vehicles More

by ziglr
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Yiree
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May 01, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're so glad to know you had a positive experience with us at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. Thank you for considering referring your friends and family, we truly appreciate it!

May 01, 2024

Car was returned is very clean condition. It took way too long to get my car at pick up. I had someone waiting and it must have taken 15 minutes. Car was parked poorly - I drove it off myself More

by Neil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service receptionist
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May 02, 2024 -

Mercedes-Benz of Thousand Oaks responded

Neil, we appreciate your feedback and apologize for any inconvenience during the pick-up process at Mercedes-Benz of Thousand Oaks. We'll certainly look into improving our parking methods to avoid such issues in future. Thanks for bringing this to our attention!

April 27, 2024

Great service James the service consultant was great kept me informed and updated on parts arrival work done right the first time great service will be back for service More

by chana88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marian Dailey
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Apr 29, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to know that James provided you with great service and kept you well-informed at Mercedes-Benz of Thousand Oaks. We look forward to seeing you again for your next service!

April 19, 2024

Good service they take care of customer very good they explain everything nicely to the customer More

by Surinder Singh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry , Ryan Huffman
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Apr 19, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for this 5-star review of Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks! Have a great day!

April 16, 2024

Very professional and very nice, took care of all the problems, I was very impressed More

by Nacson5
Recommend Dealer
Yes
Employees Worked With
Ryan Huffman
Report | Print
Apr 16, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for trusting Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks with your vehicle!

April 13, 2024

Sydney and staff in service dept are great. Excellent communication and work done on time. More

by Rexthreepwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Grolman
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Apr 15, 2024 -

Mercedes-Benz of Thousand Oaks responded

We are glad to hear that Sydney and our team provided excellent service. Thank you for choosing Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks!

April 13, 2024

My service rep went above and beyond to make sure our vehicle service addressed all issues. More

by blondesq7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Report | Print
Apr 15, 2024 -

Mercedes-Benz of Thousand Oaks responded

We are glad to hear that our team went above and beyond to address all of your concerns. Thank you for trusting Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks with your service needs!

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