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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
215 Reviews

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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215 Reviews of Mercedes-Benz of Thousand Oaks

April 05, 2024

Solved my issue in a timely manner. They were prompt in getting me home and picking me up to get my car. More

by rosemarytalavera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Service Advisor
Apr 08, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're glad to know that our team at Mercedes-Benz of Thousand Oaks was able to resolve your issue promptly and provide convenient transportation. Thanks for the positive feedback!

April 05, 2024

Edgar & his team are excellent. Express, quality service. Highly Recommended. Superior customer service and support. More

by Bebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar
Apr 05, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to know that Edgar and our team at Mercedes-Benz of Thousand Oaks provided you with top-notch service. Thanks for the high recommendation!

March 31, 2024

Always a good experience. Quick and efficient. Oscar was great thanx for the help as always More

by Carley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar in service
Apr 01, 2024 -

Mercedes-Benz of Thousand Oaks responded

Carley, we're elated that Oscar could welcome you back with the 5-star service you've come to expect at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks! We look forward to your next visit!

March 28, 2024

my experience with this company was seamless. it was my first time at MB of Thousand Oaks. Daniel Bliley was my service consultant and he was incredibly nice and helpful. he explained everythin More

by marbrons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bliley
Mar 28, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're so glad to know your first visit to Mercedes-Benz of Thousand Oaks was a seamless one! It's great that Daniel could assist you effectively and keep you informed throughout the process. We appreciate your feedback, thanks for choosing us!

March 28, 2024

I have been with this dealership since the year 2000. There’s nothing else to explain. More

by Edwin Tuazon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Mendoza
Mar 29, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're grateful to have you as a longtime loyal Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks customer, Edwin!

March 27, 2024

I love Edgar’s customer service. He’s the reason why I’ll stick with Mercedes. He’s professional and understands the mechanical aspects of my car. More

by lesliekmilliken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex service mgr
Mar 27, 2024 -

Mercedes-Benz of Thousand Oaks responded

Leslie, we're delighted to know that Edgar's excellent service has made your experience with Mercedes-Benz of Thousand Oaks a positive one. We appreciate the feedback and look forward to assisting you in the future!

March 25, 2024

First time bringing my vehicle to the dealership. Was able to make an appointment get the parts and complete the work in a timely manner. Oscar was very helpful and informative. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
Mar 25, 2024 -

Mercedes-Benz of Thousand Oaks responded

Mike, we're glad to know your first visit with us at Mercedes-Benz of Thousand Oaks was a positive one! It's great that Oscar could assist you effectively. We are here for any of your future needs!

March 22, 2024

Sydney is an excellent service advisor in every sense of the word. She is knowledgeable and does whatever it takes to deliver customer satisfaction!!! More

by tennisdude729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney Grolman
Mar 25, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're so glad to know that Sydney provided you with excellent service at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks. Thanks for the positive feedback, and we'll be sure to pass your kind words along!

March 21, 2024

Best service I have experienced . car is always ready on time as promised. First class operation More

by Alan Grosman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edger
Mar 22, 2024 -

Mercedes-Benz of Thousand Oaks responded

Alan, when a customer says words like this, we know we're doing things right at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks! Thank you for the fantastic review!

March 21, 2024

One of the best Mercedes dealership, amazing service and follow up Step by step inform you of any repairs needed or performed More

by acgloan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie Sumen, Ryan Huffman, Marian Dailey
Mar 21, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to know you had a positive experience at our dealership! Our team here at Mercedes-Benz of Thousand Oaks & Mercedes-Benz Sprinter of Thousand Oaks always aims for top-notch service and clear communication. Thank you for your feedback!

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