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Mercedes-Benz of Thousand Oaks

Thousand Oaks, CA

4.8
281 Reviews

3905 Auto Mall Drive

Thousand Oaks, CA

91362

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281 Reviews of Mercedes-Benz of Thousand Oaks

August 29, 2024

Great deal, fair, outstanding and trusted service, helpful through the buying process. Great people to work with. I have been a customer for years More

by Rick Shie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug, Chris. Tina , Kyle, and Edgar
Aug 29, 2024 -

Mercedes-Benz of Thousand Oaks responded

Rick, thank you for your continued trust in Mercedes-Benz of Thousand Oaks and for being part of the Swickard family! We're delighted to hear that our team has consistently provided outstanding service. Looking forward to serving you again!

August 27, 2024

Service department does not live up to Mercedes Benz standards. Brought my car in several times as it would stall and lose power in the middle of driving. I had my kids with me on 2 occasions. They coul More

by sashabojat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Melgar, Brielle Swartz, Noelia Tenorio
August 27, 2024

Erik is such a helpful person and always on time ready to help the customer with experience and Knowledge More

by manzar amini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik
Aug 28, 2024 -

Mercedes-Benz of Thousand Oaks responded

We're delighted to hear that Erik provided you with such knowledgeable and timely assistance at Mercedes-Benz of Thousand Oaks. Thank you for sharing your positive experience!

August 24, 2024

Sydney was great. Communicative and helpful. She followed up and made sure my car was done in the time promised. More

by suzannegreenberg325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney
Aug 26, 2024 -

Mercedes-Benz of Thousand Oaks responded

Suzanne, we're delighted to hear Sydney provided such excellent service at Mercedes-Benz of Thousand Oaks. Thanks for sharing your experience!

August 19, 2024

Friendly service employees job done on time appointment done always on a short notice and great lounge area with refreshments More

by Uabusada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brialla
Aug 20, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the kind words! We're glad to hear our team at Mercedes-Benz of Thousand Oaks provided timely service and that you enjoyed our lounge area. We appreciate your support!

August 17, 2024

Daniel, the man, is always cordial, always helpful, and last but not least always competent! Vey hard to find an advisor who is understanding of the customers concerns, and no dismissive. He well deser More

by rafffiiiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 19, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the wonderful feedback! We're delighted to hear that Daniel consistently provides exceptional service at Mercedes-Benz of Thousand Oaks. Your loyalty and trust mean a lot to us, and we'll be sure to share your kind words with him. Safe travels!

August 16, 2024

Clean location and friendly staff. Prompt service and clear explanation of next steps to ensure car safety More

by Kboganim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Mendoza
Aug 19, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the positive feedback! We're glad to hear that our team at Mercedes-Benz of Thousand Oaks provided prompt service and clear communication. Safe driving!

August 15, 2024

Daniel was very helpful as a service advisor and was also adequately communicative regarding the service on our van. More

by Jacob.l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Bliley
Aug 16, 2024 -

Mercedes-Benz of Thousand Oaks responded

Jacob, we're glad to hear Daniel provided helpful and communicative service for your van at Mercedes-Benz of Thousand Oaks. Thanks for sharing!

August 15, 2024

Great people and great service. We travel two hours each way because they are so much better than other dealers that are closer. More

by pmh1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brielle
Aug 16, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the wonderful feedback! We're honored that you choose to travel such a distance to visit us at Mercedes-Benz of Thousand Oaks. We appreciate your loyalty and look forward to serving you again!

August 11, 2024

Excellent records- they know your cars history. Quick to respond to questions and lots of scheduling options. More

by asathome1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sydney and Alex
Aug 12, 2024 -

Mercedes-Benz of Thousand Oaks responded

Thank you for the great feedback! We're glad to hear that our team at Mercedes-Benz of Thousand Oaks could provide excellent service and convenient scheduling options. We appreciate your support!

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